Lan & Telephony Operations Team Leader

hace 3 semanas

San José, Costa Rica Emerson A tiempo completo

This Team Leader of LAN & Telephony Operations will manage teams located in-region and by exception, other World Area(s) during Vision 2020 onboarding.

Emerson IT Services span a variety of businesses, sites, and user base count, going from small sales offices to large manufacturing and engineering facilities, serving 60,000+ users on a 24/6 basis.

**In this Role, Your Responsibilities Will Be**:
General:

- The LAN & Telephony Operations Team Leader will assume technical responsibility for the operational support of all LAN & Telephony services within their region.
- Supervise and coordinate direct reports in region including performance management and operational activity.
- Help the business optimize the infrastructure, by using standards, agreements, and technologies whenever possible.
- Lead, motivate and mentor the teams; set and review objectives; coordinate regular performance and improvement meetings with the LAN & Telephony Manager, service owner, and other parties.
- Ensure accurate routing of LAN & Telephony Services related IT Service Desk tickets.
- Participate or lead formal Service Review initiatives in cooperation with Service Owner, Design Team, Transition Team, Provisioning Team, Service Delivery Team, and others, following-up on resulting Action Plans.
- Follow and carry out Emerson policies and rules regarding relevant IT management, security, standards, and procedures, liaise with other teams when required.
- Duties are performed under mínimal direction for working hours and partially staffed team initially, requiring good priority management and ability to work under stress.
- Lead the recruitment process of new team members in region.
- Lead or contribute to the salary review process for the team in concerned region(s) Participate to annual org review for the LAN & Telephony Operations team.Operations
- Manage LAN & Telephony related events, incidents, requests, changes, and problems in an appropriate and effective manner.
- Follow Major Incidents / Disaster Recovery procedures when required interacting with Emerson Operations Center
- Creation and implementation of improvement plans when an SLA breach occurs.
- Ensure the environment is supervised appropriately; support a “follow the sun” methodology by frequent meetings with counterparts, sometimes requiring out of hours meetings.
- Operate secure and dependable LAN & Telephony Services (including the interaction with WAN, Wireless, LAN access control, Engineering LANs, Customer call center software, others)
- Work with Emerson’s security teams on relevant IT security aspects, including antivirus, data protection, access permissions, and any future requirement.
- Work with the IT Asset Management team to ensure a legitimate software environment on switches, Telephony gateways and central environments, including but not limiting to appropriately licensed & supported IOS versions.
- Produce and maintain up-to-date LAN & Telephony operating procedures and documentation.
- Using set of existing or future tools, provide required reports related to LAN & Telephony Services, Software, Security, and others to IT Community (IT Asset Management, Service Delivery, Group Information Security Officer, others as the need arises).

Planning and Administration:

- Contribute to the annual IT budget preparation by identifying and proposing training, travel, and other budget-impacting needs
- Participate to costing model definition, assist management of related hardware and software lifecycle and contracts in liaison with IT Asset Management team.

**Who You Are**:
You establish and maintain effective customer relationships. You provide timely and helpful information to individuals across the organization. You establish common objectives and a shared mindset

**For This Role, You Will Need**:

- Minimum 6 years’ experience in IT with significant experience leading an operations team.
- ITIL or equivalent awareness or certification
- Language knowledge: fluent in business English
- Process improvement skills
- Deep technical awareness or expertise of LAN & IP Telephony services. Previous large scale operational experience in such environments is considered a must.
- Willing to travel occasionally.
- Knowledge of current trends in the specific field
- Flexible approach towards working hours.
- Strong analytical capabilities, “big picture” approach and good problem-solving skills
- Ability to navigate the ambiguity inherent to a large-scale IT organization, including handling overlaps and possible conflicts.
- The incumbent should have good change motivation skills and be able to defuse tense situations with mínimal direction

**Preferred Qualifications that Set You Apart**:

- Education to degree level or equivalent, but experience may be considered in lieu of formal education.
- Cisco CCNA or equivalent networking certification is preferred.
- Any other languages are considered an advantage.

**Our Offer To You**:
We offer a competiti

  • IT Lan Administrator

    hace 3 semanas

    San José, Costa Rica Emerson A tiempo completo

    **Specific Responsibilities** - Ensure that the LAN Monitoring Service is fully operational, kept updated, and contribute to its ongoing improvement by providing feedback to the Monitoring Service owner - Provide Tier II and III level support for in-scope Emerson sites’ LAN Infrastructure. This includes formal Service Level Agreements over multiple sites...

  • Lan Design Engineer

    hace 4 semanas

    San José, Costa Rica Emerson A tiempo completo

    **PRINCIPLE FUNCTIONAL RESPONSIBILITIES** Service Engineering Be an active member of the team to develop new and continued improvements of exist service releases including but not limited to: - Working with Managed LAN Service Owner on the evaluation of new technologies, growth, development, of LAN Services (primarily including but not limited to Managed...

  • Lan Design Engineer

    hace 3 semanas

    San José, San José, Costa Rica Emerson A tiempo completo

    PRINCIPLE FUNCTIONAL RESPONSIBILITIESService EngineeringBe an active member of the team to develop new and continued improvements of exist service releases including but not limited to:Working with Managed LAN Service Owner on the evaluation of new technologies, growth, development, of LAN Services (primarily including but not limited to Managed LAN, Managed...

  • Lan Network Engineer L5

    hace 2 semanas

    San José, Costa Rica Emerson A tiempo completo

    **PRINCIPLE FUNCTIONAL RESPONSIBILTIES** Service Engineering Be an active member of the team to develop new and continued improvements of exist service releases including but not limited to: - Working with Managed LAN/WLAN Services Manager on the evaluation of new technologies, growth, development, of LAN Services that align with service roadmaps -...

  • Team Leader, Operations

    hace 4 semanas

    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Bill Gosling Outsourcing is currently looking for a Team Leader for Operations to add to our Team.- We are still growing with new and exciting...

  • Team Leader

    hace 2 semanas

    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! We are still growing with new and exciting opportunities - Be a part of our team! Bill Gosling Outsourcing is currently looking for a Team...

  • Amp Senior Supply Planner

    hace 3 semanas

    San José, San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need You Our Above Market Planning (AMP) team makes sure that customers and patients have the medicines they need, when they need them. You'll help bring medicines to the world even faster by embracing challenges, imagining what's possible and taking action. What You Will Achieve Responsible for ensuring successful performance of the supply and...

  • Team Leader, Operations

    hace 3 semanas

    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s...

  • Amp Senior Supply Planner

    hace 2 meses

    San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need You - Our Above Market Planning (AMP) team makes sure that customers and patients have the medicines they need, when they need them. You’ll help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. - What You Will Achieve - Responsible for ensuring successful performance of the...

  • Amp Senior Supply Planner

    hace 3 meses

    San José, Costa Rica Pfizer A tiempo completo

    - Why Patients Need You- Our Above Market Planning (AMP) team makes sure that customers and patients have the medicines they need, when they need them. You’ll help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action.- What You Will Achieve- Responsible for ensuring successful performance of the...

  • Logistic Team Leader

    hace 1 mes

    San José, Costa Rica Ecolab A tiempo completo

    JOB DESCRIPTION Ecolab is seeking a Team Leader to be a self-directed achiever with the mainly initial responsibility from the requirement of the exporting plant to position equipment for export to delivery in the yards of the first delivery point at the destination. The operations that are handled today are: a) Import of Finished Product to Latin...

  • Team Leader

    hace 1 mes

    San Jose, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! We are still growing with new and exciting opportunities – Be a part of our team! Bill Gosling Outsourcing is currently looking for a...

  • Support Business Operations Analyst

    hace 3 semanas

    San José, San José, Costa Rica Smartsheet A tiempo completo

    As a Support Business Operations Analyst, you will manage and own technical implementations, configuration, vendor relationships, and executive reporting on telephony and other related systems. You will provide technical assistance and support for our enterprise Contact Center system and related integrations. You will also help with Support operations...

  • Regional Wan Operations Team Lead

    hace 3 semanas

    San José, Costa Rica Emerson A tiempo completo

    **KNOWLEDGE/EXPERIENCE REQUIREMENTS** - Accountability of a globally consistent Event, Incident, Request & Problem Management set of Regional & Global activities (typically Regional during business hours and follow-the-sun support & maintenance for other world areas); - This includes overarching Network Operations team activities on detecting, monitoring,...

  • Team Leader

    hace 3 semanas

    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedWe are still growing with new and exciting opportunities - Be a part of our teamBill Gosling Outsourcing is currently looking for a Team Leader,...

  • Geo Team Leader

    hace 2 semanas

    San José, Costa Rica Safeguard Global A tiempo completo

    The GEO (Global Employment Outsourcing) Team Leader will be a key role in ensuring that our GEO operations team delivers an exceptional experience for our GEO employees and clients. This exciting role will be responsible for supervising, guiding and motivating a team. You will be there to encourage colleagues to work together and ensure they’re delivering...

  • Team Leader

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    We are still growing with new and exciting opportunities - Be a part of our teamBill Gosling Outsourcing is currently looking for a Team Leader, Operations to add to our Team.As a Team Leader, Operations you will:Lead and motivate a team to optimum performance levels to achieve targets contributing to the company's objectives. They provide clear and concise...

  • Sales Team Leader

    hace 4 semanas

    San José, Costa Rica Realty Simplified LLC A tiempo completo

    Expanding Texas Based Real Estate company is looking for a motivated Team leader and Cold Caller, we are looking for someone who’s a quick learner that can help us grow and nurture our call center. This position requires a big picture thinker who is strategic in customer acquisition and retention. To hit the ground running you'll need a track record of...

  • Banking Operations Team Leader

    hace 3 semanas

    San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT Costa Rica IS LOOKING for a BANKING OPERATIONS TEAM LEADER- **FUNCTION**: Finance- SUB FUNCTION: Procure to pay- SALARY RANGE:Competitive...

  • French Team Leader

    hace 3 semanas

    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedWe are still growing with new and exciting opportunities - Be a part of our teamBill Gosling Outsourcing is currently looking for a Team Leader,...