Ops Supervisor

hace 7 meses

Heredia, Costa Rica Straumann Group A tiempo completo

**#ChangeMakers**

**Ready to make an impact?**

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution - we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

**#WeChangeDentistry** every day. Be part of it.

**Shift Type: Evening Shift - Mon-Sat**

**Mon
- Fri: Shift start: 4 pm - Shift End: 11 pm**

**Saturdays: 12 pm to 7 pm**

**Position Summary**

This position is responsible for managing and coordinating a team of Digital Treatment Planning Designers in DPS, performing Digital Orthodontic Treatments.

This position bases in Heredia DPS office, reports directly to DPS Operations Manager.

**Responsibilities**:

- Set goal & objective for DTP Designers, routinely review performance (quality, productivity, lead-time, cost, etc.) of the team, provide performance feedback to team members and suggest remediation when performance issues arise.
- Responsible for the daily activities, working schedule and performance of team. Report daily production operation of the team and identify opportunities for improvement to achieve the objectives of production and quality.
- Coordinate holidays, leaves, training, participation in events, pilots, etc. as well as coordination of overtime of DTP Designers and support team, balancing the teams in different operations as needed.
- Be responsible for continuous improvement of quality and performance of the team. Recognize improvement opportunities and foster the right environment for continuous improvement culture.
- Leadership by example and motivation of the staff, maintenance of individual and group discipline and teamwork fostering a positive working environment.
- Train, coach, and mentor DTP Designers to learn and improve their capability to perform all required duties. First line of contact for resolving questions and problems of DTP Designers and escalate them as needed.
- Maintain process, technology, and systems expertise to ensure proficiency and ability to coach and train others.
- Follow all established company policies and procedures including health and safety.
- Coordinate and support with rest of supervisory team overall site performance, improvements, and short-term capacity balancing.
- Support DPS or company projects and improvement efforts.
- Interview and hiring DTP Designers.
- Perform other duties as assigned.

**Qualifications**:

- Bachelor’s degree or above. Dental Technician diploma would be a plus.
- 1-2 years of leader experience in industry leading company.
- Requires the ability for effectively communicate in both oral and written form with all levels of the organization.
- Results and team oriented: able to work under pressure to achieve goals. Agility to solve problems and to create innovative solutions.
- Show business understanding of metrics, KPI´s, systems, processes. Show learning agility to improve own development and others technical skills
- Analytic skill. Able to prepare reports and KPI´s tracking. Better to have project management tools understanding.
- Develop Others, show interest in own and others development to improve performance.
- Must be able to multitask and able to handle stressful situations in a performance oriented, fast-paced environment.
- Good knowledge of basic computer operations and Microsoft Office tools.
- Fluent in English, both written and spoken.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

**Employment Type**:Full Time

**Alternative Locations**:Costa Rica : Alajuela || Costa Rica : Cartago || Costa Rica : Guanacaste || Costa Rica : Heredia || Costa Rica : Limón || Costa Rica : Puntarenas || Costa Rica : San José

**Travel Percentage**:0%

**Requisition ID**:13752

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