Operations Product Manager

hace 4 semanas


Ubicación San José San José, Costa Rica City Co Communications A tiempo completo

Requisitos:

- Degree in Computer Science, Engineering or a related field
- Background in software engineering as well as prior experience in product management would be advantageous
- A project management certification (eg. PMP, Agile) would be advantageous
- Fluent in English - Fluent written and spoken

Specialist. Strong problem solving and prioritization skills. Experience performing root cause analysis
- Excellent interpersonal and communication skills. Strong oral and written communication skills
- Experience developing and reviewing project documentation
- Work effectively with cross functional teams
- Strong experience on high availability, disaster recovery, business continuity.
- Hands on experience in process automation, best practice approach, technology efficiency, and effectiveness.
- Experience with Contact Center and Operations practices
- Experience with monitoring tool
Actividades a realizar:

- Represent CS Operations departments by understanding their needs and product requirements.
- Developing the product strategy and roadmap.
- Translate product's strategy into detailed requirements.
- For new features, upgrades and enhancements, work with stakeholders to ensure all company requirements are met including commercial,

legal, information security, IT infrastructure, etc.
- Manage and coordinate projects to ensure they are completed on time and on budget.
- Foster collaboration with third-party vendors, developers, IT, and PMO to explore, prioritize, and launch solutions.
- Communicate product and project status to stakeholders and key project participants.
- Coordinate user acceptance testing (UAT) for new features.
- Manage all aspects of user administration including new user setup/deactivation, roles, profiles, permission sets, and public groups.
- Maintain current knowledge of relevant technologies.
- Coordinate training and ensure appropriate training materials are available.
- Coordinate maintenance and upgrades to ensure system performance and minimize disruption.
- Monitor and report on system performance, maintenance and KPIs, as well as third-party vendor SLAs.

CONDICIONES DEL EMPLEO

Jornada laboral:Tiempo Completo

Tipo de empleo:Trabajo Fijo

Salario:A convenir

Cantidad de vacantes:1

REQUERIMIENTOS

Experiência Mínima:2 años

Idiomas:Inglés Avanzado

Estudios Mínimos:Bachiller Universitario

Sexo:Indistinto



  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Description- Partner closely with Product Management team and cross-functional leaders in Finance, Engineering, Sales, Sales Operations, Legal and Compliance to successfully deliver objectives of the product team.- Lead and manage the development and implementation of process improvement initiatives to maximize efficiency across product organization.-...

  • Producto Manager

    hace 3 semanas


    San José, Costa Rica infinity talent solutions A tiempo completo

    The leading online marketplace in Central America, is seeking a **Growth Product Manager** to lead our Product team. This role will work closely with leadership, as well as tech, marketing, sales and operations teams across markets to develop our vision, strategy, and execute. We are looking for a Product all-star who is passionate about users, has an...

  • Producto Manager

    hace 3 semanas


    San José, San José, Costa Rica Infinity Talent Solutions A tiempo completo

    The leading online marketplace in Central America, is seeking a **Growth Product Manager** to lead our Product team.This role will work closely with leadership, as well as tech, marketing, sales and operations teams across markets to develop our vision, strategy, and execute.We are looking for aProduct all-star who is passionate about users, has an...


  • San José, Costa Rica AireSpring A tiempo completo

    Company Description** AireSpring **is an award-winning provider of cloud communications and managed connectivity solutions. AireSpring provides next-generation communications solutions including AireContact®, AirePBX® - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access. **AireSpring **has received numerous third-party industry...


  • San José, Costa Rica Hotel De Anza A tiempo completo

    Summary The responsibilies include assisting in the overseeing of the entire Rooms Division with the help of the Rooms Executive. Duties may also include training, staff development and scheduling. **Duties and responsibilities** Hotel assistant manager takes on the comprehensive management and monitoring duties of all the departments of the hotel. The...


  • San José, Costa Rica Hotel De Anza A tiempo completo

    Summary The responsibilies include assisting in the overseeing of the entire Rooms Division with the help of the Rooms Executive. Duties may also include training, staff development and scheduling. **Duties and responsibilities** Hotel assistant manager takes on the comprehensive management and monitoring duties of all the departments of the hotel. The...

  • Product Lifecycle Manager

    hace 4 semanas


    San José, San José, Costa Rica Airespring A tiempo completo

    Company Description**AireSpring **is an award-winning provider of cloud communications and managed connectivity solutions.AireSpring provides next-generation communications solutions including AireContact, AirePBX - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access.**AireSpring **has received numerous third-party industry awards:...

  • Operations Manager

    hace 4 semanas


    San José, Costa Rica TransPerfect A tiempo completo

    TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Operations Manager is responsible for the day to day live time management of the call center with multiple...

  • Operations Manager

    hace 22 horas


    San José, Costa Rica TransPerfect A tiempo completo

    TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Operations Manager is responsible for the day to day live time management of the call center with multiple...

  • Ai Operations Manager

    hace 2 semanas


    San José, Costa Rica Microsoft A tiempo completo

    The AI Operations Team is the foundation of the Microsoft teams responsible for driving machine learning and AI technology across various domains and scenarios. As an AI Operations Manager, you will have the opportunity to work on cutting-edge projects that leverage Microsoft's cloud and AI platforms, such as Azure, Cognitive Services, and Power Platform....

  • Product Manager

    hace 4 semanas


    San José, Costa Rica Cloudera A tiempo completo

    **Job Description:**:**We are looking for an experienced, dedicated, detail-oriented Product Manager who is passionate about helping drive the success of our internal technical customer support tools. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out internal products that deliver the...

  • Product Manager

    hace 22 horas


    San José, Costa Rica Cloudera A tiempo completo

    **Job Description:**:**We are looking for an experienced, dedicated, detail-oriented Product Manager who is passionate about helping drive the success of our internal technical customer support tools. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out internal products that deliver the...

  • Senior Product Manager

    hace 3 días


    San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need You Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will...


  • San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    **Job Title**:Payment Operations Manager/Program Manager** Location**:San Jose, CA (Hybrid)**Duration**:6+ months contract with possible extension**Contract Type**:W2 Only**Pay Range**:$50.28 - $54.28 per hourWe are seeking a Payment Operations Manager to support, optimize, and scale our strategic partnerships.Within our Payments and Financial Services...

  • Operations Manager

    hace 22 horas


    San José, San José, Costa Rica Transperfect A tiempo completo

    TransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.The Operations Manager is responsible for the day to day live time management of the call center with multiple...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English a our recruitment team works in several jurisdictions. - 2+ years of experience as Team Manager/Lead/Supervisor of at least 15 individuals in corporate environments. - 1+ year(s) of continuous internal/external customer,...

  • Product Manager

    hace 4 semanas


    San José, San José, Costa Rica Hashicorp A tiempo completo

    **About HashiCorp**:At HashiCorp, we're building a generation-defining infrastructure software company, powered by our core principles and a growing team of talented, committed professionals working together to help organizations seamlessly transition to and operate in the cloud.Founded in 2012 and headquartered in San Francisco, 85 percent of our employees...


  • San José, San José, Costa Rica Webhelp A tiempo completo

    Company OverviewWebhelp is a leading customer experience outsourcing company that provides innovative solutions to help businesses succeed in today's fast-paced market.We are seeking a skilled Technical Operations Manager to join our team and lead the technical operations of our engineering group. As a Technical Operations Manager, you will be responsible...

  • Senior Product Manager

    hace 22 horas


    San José, San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need YouTechnology impacts everything we do.Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing.Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making...

  • Senior Product Manager

    hace 2 semanas


    San José, San José, Costa Rica Mandiant A tiempo completo

    **Company Description**Since 2004, Mandiant has been a trusted partner to security-conscious organizations.Effective security is based on the right combination of expertise, intelligence, and adaptive technology, and the Mandiant Advantage SaaS platform scales decades of frontline experience and industry-leading threat intelligence to deliver a range of...