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Technical Support Technician
hace 3 meses
**Technical Support Technician - Santa Ana, Costa Rica**
Do you enjoy utilizing your technical knowledge to solve IT challenges and enable others to work effectively? Are you ambitious about joining a truly innovative, global organization? Join Western Union as a Technical Support Technician.
**Western Union powers your pursuit.**
**Role Responsibilities**
- In this highly varied role, you will support end users addressing technology incidents and fulfilling service requests.
- If the issue needs additional assistance to be resolved, then you’ll escalate these and cooperate with next tier’s IT teams to find a solution.
**Role Requirements**
- Customer-oriented approach.
- Proficiency in English (B2-62%).
- Good troubleshooting skills.
- ** Day Shift 5:00 am to 2:00 pm. Rotating Schedule (includes working on weekends on a rotating basis).**:
- Good understanding of computer systems, mobile devices, and other tech products.
- Strong analytical, problem-solving and attention to details skills.
- Verbal and written communication skills.
- Hybrid Modality: 3 days at the office
**We make financial services accessible to humans everywhere. Join us for what’s next.**
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
Your Costa Rica
- specific benefits include:
- Asociación Solidarista
- In house company doctor services
- Transportation services options
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Pan American Medical and Life insurance
- Cafeteria Discounts
**Our hybrid work model**
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
LI-SVA
Estimated Job Posting End Date:
06-28-2024
