Manual Integration Coordinator, Technical Services
hace 1 mes
**About the Role**:
Manual Integrations Coordinators are expected to work closely with our customer facing teams to align our reputation management services within select practices. The Coordinator has the responsibility of ensuring that the reputation service is running efficiently. Customers rely on the Coordinator in conjunction with their Customer Success Manager to enhance their practice growth.
**Your Area of Focus**:
- Navigate and create reports with patient contact information and appointment status, and successfully export those files to upload into the Practice portal.
- Send out patient surveys for select practices.
- Cultivate a deep & continuous understanding of Tebra's manual Integration product to serve as a Subject Matter Expert to internal teams.
- Identify and escalate issues that will prevent the success of our clients.
- Evaluate workflows, documentation and identify any opportunity to streamline processes and promote efficiency.
- Assist in achieving practice success metrics.
- Proactively identifying solutions to problems and resolutions to roadblocks.
- Follow best practices to create reporting and manage sensitive patient data.
- Manage multiple projects simultaneously while maintaining strict attention to detail.
- Additional duties as assigned by leadership
**Your Professional Qualifications**:
- 1-3 year(s) experience in a customer-facing position (preferably in a technical support environment)
- Proficient degree of technical aptitude
- Superb critical thinking skills
- Outstanding verbal and written communications skills
- A desire to learn more about how healthcare practices are using technology to improve their day-to-day operations
- Enthusiasm for helping customers solve problems in real-time
- Flexibility to work with customers across a variety of time zones
**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.
**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.
**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
**#LI-SS1 #LI-Hybrid**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
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