Site Reliability Engineer

hace 7 meses

Heredia, Costa Rica IBM A tiempo completo

**Introduction**
As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you will have a unique opportunity to gain first-hand experience with the latest technologies and be supported by a global team of IBMers to grow your own technical skills and develop your career. This role may require some attention after normal working hours in order to troubleshoot and resolve production issues experienced by clients. This role may also require shifting working hours as needed basis for follow-the-sun coverage.

**Your Role and Responsibilities**
As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you will have a unique opportunity to gain first-hand experience with the latest technologies and be supported by a global team of IBMers to grow your own technical skills and develop your career. This role may require some attention after normal working hours in order to troubleshoot and resolve production issues experienced by clients. This role may also require shifting working hours as needed basis for follow-the-sun coverage.

As a SRE Engineer, you will:

- Be the point of contact for clients, responsible for the management and ownership of client service requests
- Identify and investigate issues, using troubleshooting techniques in order to provide advice and guidance to clients
- Work in a global team located in US, Canada, Ireland, China, India, and Australia, collaborating with IBMers to share recommendations, solutions and ideas
- Look for enhancements and innovative solutions to help the services scale and improve existing technical support tools, procedures, or processes.
- Develop and enhance your technical knowledge via projects and assignments, as well as through IBM’s world class learning platform
- Be on on-duty rotation including weekend and holiday support as needed basis

**Required Technical and Professional Expertise**
- Fluent English

3-5 years of experience in a software development and delivery role
- 3-5 years of experience in Cloud/DevOps engineering and/or Linux administration
- Experience with at least one major public cloud provider or large scale private/hybrid cloud using container orchestration
- Experience with a modern configuration management framework (Puppet, Ansible, Chef, etc.)
- Production experience with one or more monitoring frameworks (Nagios, Prometheus, etc.)
- Strong scripting skills in at least one language (BASH, Python, Ruby, etc.)
- Experience with source control management such (git, subversion, etc.)
- Understanding of software development life cycle and delivery process
- Ability to manage multiple projects, while ensuring that commitments and timetables are met
- Ability to partner with internal stakeholders to design operational solutions
- Goal oriented, forward thinker that can provide solutions for complex technical problems

**Preferred Technical and Professional Expertise**
- Production Kubernetes/OpenShift experience strongly preferred
- Experience with change management workflows
- Experience with ELK/EFK stack (ElasticSearch, Logstash/Fluentd, and Kibana)
- Experience with SQL and/or NoSQL datastores (DB2 and Oracle data services)
- Experience with distributed event streaming platform (Kafka, etc)

**About Business Unit**

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always strivi

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