Senior Site Reliability Engineer

hace 5 meses

Heredia, Costa Rica IBM A tiempo completo

Introduction

As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you will have a unique opportunity to gain first-hand experience with the latest technologies and be supported by a global team of IBMers to grow your own technical skills and develop your career. This role may require some attention after normal working hours in order to troubleshoot and resolve production issues experienced by clients. This role may also require shifting working hours as needed basis for follow-the-sun coverage.

Your Role and Responsibilities

As a SRE Engineer, you will:

- Be the point of contact for clients, responsible for the management and ownership of client service requests
- Identify and investigate issues, using troubleshooting techniques in order to provide advice and guidance to clients
- Work in a global team located in US, Canada, Ireland, China, India, and Australia, collaborating with IBMers to share recommendations, solutions and ideas
- Look for enhancements and innovative solutions to help the services scale and improve existing technical support tools, procedures, or processes.
- Develop and enhance your technical knowledge via projects and assignments, as well as through IBM’s world class learning platform
- Be on on-duty rotation including weekend and holiday support as needed basis

Required Technical and Professional Expertise
- 3+ years of experience in managing DevOps and SRE engineers
- 5+ years of experience in DevOps, SRE, or related roles, with a focus on cloud-based infrastructure (AWS, Azure, and IBM Cloud) and automation
- Linux system administration
- Experience hiring and retaining top talent
- Problem solving and incident management
- A genuine enjoyment of learning about how things work, with the ability to ask engineers good questions about architecture and product decisions
- Extreme customer focus, committed to investing in partnerships with other engineering teams to establish empathy and understand their use-cases

Preferred Technical and Professional Expertise
- AWS Certification(s), Kubernetes, Redhat/Openshift, and Ansible
- Experience on IBM Cloud
- Kubernetes
- SOC2 Controls

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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