Senior Site Reliability Engineer

hace 5 meses

Heredia, Costa Rica IBM A tiempo completo

Introduction

As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you will have a unique opportunity to gain first-hand experience with the latest technologies and be supported by a global team of IBMers to grow your own technical skills and develop your career. This role may require some attention after normal working hours in order to troubleshoot and resolve production issues experienced by clients. This role may also require shifting working hours as needed basis for follow-the-sun coverage.

Your Role and Responsibilities

As a SRE Engineer, you will:

- Be the point of contact for clients, responsible for the management and ownership of client service requests
- Identify and investigate issues, using troubleshooting techniques in order to provide advice and guidance to clients
- Work in a global team located in US, Canada, Ireland, China, India, and Australia, collaborating with IBMers to share recommendations, solutions and ideas
- Look for enhancements and innovative solutions to help the services scale and improve existing technical support tools, procedures, or processes.
- Develop and enhance your technical knowledge via projects and assignments, as well as through IBM’s world class learning platform
- Be on on-duty rotation including weekend and holiday support as needed basis

Required Technical and Professional Expertise
- 3+ years of experience in managing DevOps and SRE engineers
- 5+ years of experience in DevOps, SRE, or related roles, with a focus on cloud-based infrastructure (AWS, Azure, and IBM Cloud) and automation
- Linux system administration
- Experience hiring and retaining top talent
- Problem solving and incident management
- A genuine enjoyment of learning about how things work, with the ability to ask engineers good questions about architecture and product decisions
- Extreme customer focus, committed to investing in partnerships with other engineering teams to establish empathy and understand their use-cases

Preferred Technical and Professional Expertise
- AWS Certification(s), Kubernetes, Redhat/Openshift, and Ansible
- Experience on IBM Cloud
- Kubernetes
- SOC2 Controls

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

  • Site Reliability Engineer

    hace 5 meses

    Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    **Requirements**: - Develop and refine strategy and process for all support issue tracking from intake through resolution in conjunction with senior members of the team. - Contribute to, and occasionally lead, strategic discussions to continue the evolution of flexibility and sustainability of the entire product suite. - Partner with Level 1 support teams,...

  • Site Reliability Engineer

    hace 5 meses

    Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Site Reliability Engineer

    hace 5 meses

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Site Reliability Engineer

    hace 4 semanas

    Heredia, Costa Rica IBM A tiempo completo

    Introduction The Site Reliability Team (SRE) ensures the service is highly available and fully optimizead in a 24/7 environment. As a SRE you will play a crutial role in ensuring the reliability and resiliency of our systems. If you are passionate about optimizing, building automation, solving problems, testing, deploying and managing highly-scalable...

  • Sr Site Reliability Engineer

    hace 4 meses

    Heredia, Costa Rica Encora A tiempo completo

    **Our company**: Encora is a global Software and Digital Engineering company that helps businesses overcome the Software Engineering Talent shortage and provides next-gen services such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We have 11 global offices and 36 innovation labs. Our Software...

  • Senior Site Reliability Engineer

    hace 5 meses

    Heredia, Costa Rica IBM A tiempo completo

    Introduction As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you will...

  • Senior Site Reliability Engineer

    hace 5 meses

    Heredia, Costa Rica IBM A tiempo completo

    Introduction As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you will...

  • Site Reliability Engineer

    hace 2 meses

    Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Compute Operations Site Reliability Engineer

    hace 5 meses

    Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Senior Site Reliability Engineer Manager

    hace 5 meses

    Heredia, Costa Rica IBM A tiempo completo

    Introduction The IBM Software is seeking a talented and motivated SRE Manager professional to lead and manage a team of engineers focused on a global Cloud Platform solution servicing multiple IBM offering. Your Role and Responsibilities - Manage and lead a team of SRE engineers. This involves hiring, training, and mentoring team members, assigning tasks,...

  • Site Reliability Engineer

    hace 5 meses

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you...

  • Site Reliability Engineer

    hace 5 meses

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you...

  • Site Reliability Engineer

    hace 5 meses

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you...

  • Site Reliability Engineer

    hace 5 meses

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you...

  • Mid Site Reliability Engineer

    hace 5 meses

    Heredia, Costa Rica IBM A tiempo completo

    Introduction As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you will...

  • Mid Site Reliability Engineer

    hace 5 meses

    Heredia, Costa Rica IBM A tiempo completo

    Introduction As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you will...

  • Site Reliability Engineering Professional

    hace 6 meses

    Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Site Reliability Engineering Professional

    hace 6 meses

    Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Mid Site Reliability Engineer

    hace 5 meses

    Heredia, Costa Rica IBM A tiempo completo

    Introduction As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you will...

  • Site Reliability Engineering Professional

    hace 5 meses

    Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...