Service Delivery Program Manager

hace 7 meses

San José, Costa Rica Emerson A tiempo completo

Our company seeks a dynamic and highly proficient Service Delivery Program Manager to play an integral part in our team. In this role, your primary responsibilities will lie in orchestrating, overseeing, and harmonizing all aspects of our major enhancements, projects, and implementations pertaining to ERP/SAP. This includes planning, implementing, and finalizing all projects in line with the established specifications and timelines.

**In this Role, Your Responsibilities Will Be**:

- Strategize, implement, and maintain program initiatives that align with the organization's objectives.
- Develop evaluation protocols for program assessment and improvement.
- Ensure organizational standards of satisfaction, quality, and performance are met.
- Manage multiple projects, enhancements and achieve program and project goals.
- Develop project scope, deliverables, resources, plan, budget, and timing in collaboration with project sponsors, cross-functional teams, and assigned project managers.
- Track status and reports for all ongoing and pending Change team initiatives.
- Facilitate ERP/SAP Change governance meetings and communications related to ERP/SAP Change Initiatives.
- Prepare presentation materials and present to all levels.
- Ability to understand and evaluate technical solutions to ensure quality solution delivery.
- Ensure compliance with industry-specific regulations, such as GDPR, and standards.
- Identify, analyze, and mitigate program risks and deliver regular program reports.
- Responsible for planning and tracking resource assignments, future resource planning, managing certain internal and external resources to obtain results.
- Manage resource allocations across multiple projects and programs. Ability to identify resource constraints/over allocations in time to mitigate and/or replan.
- Ensure all change is carried out in compliance with Emerson standards, key controls, and policies.
- Create standard work process documentation as needed.
- Responsible for the creation and/or upkeep of relevant LRP’s, preparation of required documentation and execution of stakeholder and stage gate meetings.
- Provide technical leadership/approver coverage for Application Owner such as Emergency Operations, Transport Approvals, Client Openings etc., as assigned.

**Who You Are**:
You see the big picture, constantly are imagining future scenarios, and create strategies to sustain competitive advantage. You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities. You use customer insights to drive and guide the development of new offerings. You promote high visibility of shared contributions to goals.

**For This Role, You Will Need**:

- Bachelor’s degree or equivalent experience in Computer Science, Information Systems, or a field relevant to this, or a minimum of 10 years' experience in an SAP technical area.
- Proven experience in project management within an IT environment, with specific involvement in SAP projects.
- Strong understanding of SAP management methodologies, techniques and technologies.
- Excellent communication, leadership and problem-solving skills.
- Proficiency with MS Power point and Excel.
- Sound technical background in one or more areas of SAP.

**Preferred Qualifications that Set You Apart**:

- Risk management.
- Vendor management.
- Strong problem-solving skills.
- Adherence to regulatory standards.

**Our Offer To You**:
We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.

Commitment with Diversity and Equal Opportunity

At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:

- Black Employee Alliance
- Diverse Abilities
- HOPE
- LGTBIQ + Allies CR
- Costa Rica SOMOS
- Mosaic
- Women's Impact Network

At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and cutting-edge technologies has positioned us as a leader in the world of automation solutions and engineering.

We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.

We not only care about our

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