IT Technical Lead

hace 2 semanas

San Antonio, Costa Rica Stryker Corporation A tiempo completo

**Why join Stryker?**:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

**Know someone at Stryker?**:
**Position summary**:
Accountable for LIMS (Laboratory Information Management Systems) platform governance, to ensure LIMS systems are in line with industry best practice. This role will lead the design and build for enhancements and releases to ensure regulatory and other business critical requirements are met with existing LIMS deployments. The role will also include deep understanding of upstream and downstream systems to ensure end to end service meets expectations.

This role will act as a technical and architectural bridge between managed service partner and IS Build teams in the LIMS space.

Accountable for service excellence throughout the service lifecycle for assigned category of services. The scope of work includes oversight of service design activities during projects (i.e., create/evolve stages), SDLC/ALM practices, a robust governance model (i.e., data policies, vendor management, KPIs, SLAs, etc.), operational and quality management procedures, and routine reviews with business service owners and/or stakeholders. Additionally, recruitment, selection, and retainment of a highly engaged team is a focal responsibility. Success is determined by customer feedback and achievement of KPI targets in the areas of service availability, quality, performance, efficiency/cost.

The IS Sr. Service Technical Lead is the primary point of accountability for management and delivery of quality service for the LIMS platforms.

The role will develop the processes to ensure the LIMS platform, LabVantage in particular is governed effectively to ensure scalability to meet the needs of Stryker. This includes developing and implementing an Instance Management Strategy, ensuring good management of Source code, Source Code reviews and well documented code process and adherence.

**Essential duties & responsibilities**: (detailed description)

**Operations**
- Ensure excellence in process execution across all operational processes (e.g., incident, problem, change, configuration, etc.) related to the service.
- Leads continuous improvement initiatives to mature operations and increase visibility into service performance.
- Oversees license and user management activities and reviews usage levels to ensure continuous compliance with contractual agreements and efficient use of the service per funded usage levels.
- Ensure monitoring of services and related aspects of the service offering (e.g., support procedures) is in place to proactively identify and remediate issues and achieve delivery of service excellence.
- Solicit and monitor customer feedback and respond with actions that drive continuous improvement.
- Ensure documentation that is relevant to the service is maintained in a meaningful and accessible manner. This includes system documentation, requirements and test scripts, knowledge articles, and configuration and organizational information, emergency contacts / call lists, etc.

**Governance**
- Ensure technical governance of the LIMS portfolio
- Ensure Instance Mgt strategy is fit for purpose
- Establish and monitor service KPIs. Publish metrics to IS leadership and service stakeholders.
- Ensure platform is scalable and configured to meet growing customer numbers

**Business Skills**
- Analyses, designs, plans, executes and evaluates work to time, cost and quality targets.
- Assesses and manages risk.
- Communicates effectively, both formally and informally.
- Facilitates collaboration between stakeholders who have diverse objectives.
- Takes initiative to maintain skills and awareness of developments in the industry.
- Mentors colleagues.

**Project intervention**
- Maintain awareness of pending and active projects that may or will impact Manufacturing Automation team or services.
- Champion service and support preparation and initialization in projects. Push for quick adoption of project execution strategies that produce highly maintainable services with low TCO. This includes:

- Ensuring a robust SDLC is followed (see SDLC)
- Critical documentation is made available, maintained, and made accessible to pertinent audiences
- Support and maintenance tools and resources are budgeted and provisioned/acquired
- A priority is placed on targeting self-service and service desk as fulfillment options for support activities where possible
- Routine maintenance activities are minimized or automated
- Minimize build-to-run transition by ensuring a customer experience centered approach to the service design and delivery.

**SDLC**
- Ensure requirements and test scripts are clearly documented in clear, meaningful language, well organized for continuous maintenance for the life of the service, and accessible by

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