DevOps Technical Lead

hace 4 semanas


San Pedro, Costa Rica Tek Experts A tiempo completo

Overview:
We’re in search of an experienced Technical Lead to join our technical team in a vital capacity as the first point of escalation when technical knowledge requirements surpass initial levels of support. You will deal with cases for highly demanding customers, mentor your team members, and ensure the team’s technical acumen is consistently improving.

**A career in tech. Work with the biggest and best names in technology.**

We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

**Responsibilities**:
The Azure Platform Technical Support (APTS) team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery. You’ll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.
**This role will**:

- Serve as primary point of escalation to own and resolve complex technical cases.
- Oversee the quality of the team’s deliverables and execute quality improvement plans as needed.
- Review team performance, grow the team’s technical capabilities, enhance the quality of support, and boost the team’s productivity.
- Maintain the testing environment and the team’s adoption and usage of tools.
- Mentor junior team members, monitoring their work, offering guidance, and providing managers feedback about performance and behavior.

Qualifications**:APTS is a good fit for you if**:

- You’re technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
- You love technology, understand it, and are adept at using it.
- You’re proficient in both written and oral English.
- You enjoy solving complex technical issues.
- You’re customer-obsessed, take the initiative, and exceed expectations.
**In this role**:

- 3 - 5 years of experience in technical support, software support, IT operations, or infrastructure services support required.
- Proficiency in both written and spoken English required.
- Experience in cloud-based technology support preferred.
- Higher-level education in a technology discipline and/or relevant technical certifications preferred.
- Advanced knowledge of technology-based environments & solutions required.
- Advanced certification in MS Azure, MCSE, CCNP, Linux, and/or other certification in one of the core technologies preferred.
- Comfort solving complex technical issues and the ability to work independently but know when to ask for help required.
- Customer-obsession, initiative, and a drive exceed expectations required.


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