Customer Success Representative

hace 6 meses


San José, Costa Rica Veeam Software A tiempo completo

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

Headquartered in Columbus, Ohio, with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, who trust Veeam to keep their businesses running.

The **Customer Success Representative** is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.

The Renewal Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective.

The Renewal Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

**Responsibilities**:

- Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
- Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
- Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
- Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
- Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
- Positively interacts and collaborates with Customers, Veeam partners, and Veeam associates
- Identifies and pursues maintenance reinstatement opportunities
- Assists in negotiation of maintenance agreements
- Achieves target quota
- Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our strategic customer base (varies depending on segment)

**Requirements**:

- Bachelor's Degree required (a combination of education and experience will be considered)
- Bilingual English/Spanish
- Previous product or services sales experience in software or related industry is a plus
- Previous support and/or maintenance renewal sales experience
- Superb customer service skills are required
- Excellent verbal and written communications skills
- Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
- Ability to work in a semi-autonomous and fast-paced environment
- Experience compiling, querying, analyzing and reporting data
- Basic knowledge of virtualization industry and the ability to relay information to the partner community

LI-CC1
- Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.



  • San José, Costa Rica Veeam Software A tiempo completo

    Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. The Veeam Data Platform...


  • San José, San José, Costa Rica Hr Strategic Solutions A tiempo completo

    OverviewHr Strategic Solutions is seeking a skilled Customer Retention Representative to join our team. As a key member of our customer success team, you will play a crucial role in ensuring our customers achieve their goals and maintain a positive experience with our services.


  • San José, Costa Rica BairesDev A tiempo completo

    Who We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...


  • San José, San José, Costa Rica Bma Group A tiempo completo

    Job DescriptionBma Group is seeking a skilled Customer Success Specialist to join our team.The ideal candidate will have 1 to 3 years of relevant work experience and a high school diploma. They will be responsible for providing exceptional customer service, driving product adoption, and identifying new sales opportunities.Responsibilities:Review CRM cases...


  • San José, San José, Costa Rica Dlt Solutions A tiempo completo

    At Dlt Solutions, we are committed to delivering exceptional service to our clients and driving business growth through strategic partnerships.As a Customer Success Representative in our Sales Excellence team, you will play a critical role in achieving this goal by identifying new sales opportunities and building strong relationships with our customers.We...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...

  • Customer Success Manager

    hace 1 semana


    San José, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Customer Success Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Aruba is redefining the...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...


  • San José, Costa Rica Talent2Win A tiempo completo

    **customer support representative**: **Talent2Win** Heredia Alajuela Guanacaste San José experiência 0 años Otro indefinido jornada completa salario no especificado publicado hace 2 horas Objective: Provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering...


  • San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....


  • San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....


  • San José, San José, Costa Rica Emerson A tiempo completo

    We are seeking a talented Customer Service Representative to join our team at Emerson.As a key member of our customer-facing team, you will play a vital role in providing exceptional support and service to our customers. Your primary responsibilities will include:Handling customer inquiries and resolving issues in a timely and professional manner.Providing...


  • San José, Costa Rica Talent2Win A tiempo completo

    **customer service representative**:**Talent2Win** San José San José experiência 0 años Telecomunicaciones indefinido jornada completa salario no especificado publicado hace 3 horas ¡BUSCAMOS TALENTO COMO TÚ! Empleocostarica #OportunidadEmpleo Si tienes bachillerato comprobable y Nível de inglés (avanzado) esta es tu oportunidad. Ingresa al...


  • San José, Costa Rica Cisco Systems A tiempo completo

    What You’ll Do The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s new Customer Experience organization working with our largest customers. The successful leader will directly impact their customers and partners who have purchased Cisco subscription solutions and will provide strategic insights to Cisco...


  • San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo

    **Customer Success Specialist Role at Stage 4 Solutions Inc**We are seeking a skilled Customer Success Specialist to join our team at Stage 4 Solutions Inc. This position will focus on ensuring customer success by enhancing the customer lifecycle journey, driving adoption of our technology, managing support escalations and renewals.This is a 6-month contract...


  • San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Experience Representative to join our team at Teleperformance Costa Rica.


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job DescriptionBosch Service Solutions is seeking a skilled Customer Service Representative to join our team in Costa Rica. In this role, you will be responsible for providing exceptional customer service to luxury vehicle owners over the phone, responding to emergencies, and collaborating with colleagues to ensure a unified response.Responsibilities-...


  • San José, San José, Costa Rica Hewlett Packard A tiempo completo

    Job SummaryThis role is responsible for creating and executing account business plans and customer success strategies while monitoring and analyzing deal's P&L performance to ensure overall success.The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc.Key ResponsibilitiesCreates and executes the...


  • San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    We are seeking a highly motivated and experienced Customer Service Representative to join our Finance team in Heredia, Costa Rica.This is an exciting opportunity for someone who wants to work with a global Top Employer and make a meaningful contribution to the success of our organization.As a Customer Service Representative, you will be responsible for...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    **Are you a dynamic leader who excels in a startup environment, ready to steer a nimble and innovative team to success? If your answer is a resounding yes, ShareFile wants to engage in a conversation with you! We are returning to our roots as a standalone business unit, with a sharp focus on our SaaS business, where we see immense growth potential. This...