Client Technical Analyst, Expert

hace 2 semanas

Heredia, Costa Rica Experian A tiempo completo

Company Description
**About us, but we’ll be brief**:
Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Job Description**:
Experian Consumer Services - Careers That Define “What’s the Next Big (Data) Thing” for Consumers?

What could be more exciting - personally and professionally - than being part of a “disruptive” business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the “disruptor” and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It’s a position Experian Consumer Services has enjoyed for more than a decade and we’re always looking for the talent that can help expand that lead.

These days, the “next big thing” is often “the next Big Data thing.” Experian Consumer Services offers an opportunity to lead the charge in turning consumer data into something people use and value every single day. We live in a world where information is a means to improving lives and we challenge our team to do just that: improve lives with our products.

**What you’ll be doing**:
**Experian’s Application Support Analyst will be responsible for the following support responsibilities**:

- Research, and diagnose complex software issues raised by clients/members
- Develop, test, and execute SQL queries to aid in the investigation and analysis of issues
- Examine error logs and database content to determine the cause of a problem
- Document and implement workaround solutions wherever possible.
- Document steps to reproduce for resolution with internal and external resources
- Document processes procedures, and technical instructions for future reference and use by support teams
- Create/manage production/staging support tickets
- Communicating with both internal and external customers to achieve ticket resolution as quickly as possible.
- Participate in a 24x7 on-call rotation to support production incidents

**Qualifications**:
**What your background looks like**:

- At least 5 years’ experience with Linux, SSH, PHP, HTML, CSS, XML, MySQL, Shell Scripting
- At least 3-5 years’ experience with JavaScript
- Experience developing or supporting sites using API and SDK integration
- Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting
- Knowledge of troubleshooting and implementing Web technologies
- Knowledge of programming and software development concepts
- Proficiency in defect troubleshooting and code debugging
- Ability to resolve basic product defects with code and produce hotfixes for customers
- Strong client-facing communications skills by providing timely and frequent updates to clients through Service Now
- Demonstrates critical thinking capabilities and follows through with internal and external customers
- Excellent written and verbal communication skills (fluent in English)
- Degree in Computer Science or related field (or equivalent job experience)
- Work with management to measure and improve customer satisfaction
- Mentors and guides junior team members

Additional Information

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

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