Call Center Specialist for Ebike
hace 1 semana
Company Description
- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. _
**Job Description**:
**Position Summary**
The call center specialist is responsible for answering incoming calls and providing excellent customer service to Bosch EBike Dealers in the US.
**General Job Responsibilities**
- Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.
- Respond to end consumer calls for technical, general product support, and spare parts, etc. topics.
- Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.
- Excellent verbal and written communication skills.
- Make decisions on warranty per company guidelines.
- Document calls/cases in a CRM (Customer Relationship Management) tool.
**Qualifications**:
- Minimum High school Diploma, Associates degree preferred.
- Bicycle shop/industry experience preferred, enthusiasm for bicycles required.
- 2+ years’ experience working in a customer service environment providing phone support or in-person customer support.
- Quick understanding/ learning capabilities, good in working with modern IT / PC and CRM tools.
- Great communication skills, customer service, confident, efficient, and responsible.
- ** English proficiency (90% or C1)**
Additional Information
-
Call Center Specialist for Ebike
hace 3 semanas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
Bilingual Call Center Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
Bilingual Call Center Specialist
hace 4 semanas
San Francisco, Costa Rica Bosch Group A tiempo completoCompany Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
Bilingual Call Center Specialist
hace 4 semanas
San Francisco, Costa Rica Bosch Group A tiempo completoCompany Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
Bilingual Call Center Specialist
hace 4 semanas
San Francisco, Costa Rica Bosch Group A tiempo completoCompany Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
Call Center Representative
hace 3 semanas
San Francisco, Heredia, Costa Rica Client Services, Inc. -CR A tiempo completoTraining schedule is 7am-4pm Monday through Friday. The paid training is for two weeks. After training the schedule will vary between 7am-10:00pm for a total of 35 hours a week.ResponsibilitiesAs an Account Representative, you will be representing many of the Top Banks and financial services companies in the Nation. Learning how to generate direct customer...
-
Call Center Agents
hace 3 semanas
San Francisco, Heredia, Costa Rica GRUPO STT A tiempo completoGlobal professional services firm delivering outcomes that transform business and shape the future.Requisitos:High School DiplomaEnglish C1 proficiencyAt least 2 years' experience in Call Center related with Customer Service (currently)Banking or financial products related (desirable)Beneficios100% onsiteFull time/full timeTraining Monday to Friday from 8am...
-
Supervisor Call Center
hace 2 semanas
San José, Costa Rica Krediya A tiempo completo**Quienes somos...** Krediya, somos una Fintech especializada en la originación de créditos alternativos, cuenta con presencia en 5 países a nível Latinoamérica como lo es: Panamá, Colombia, Guatemala, Costa Rica, México y El salvador con proyectos nuevos. **¡El proyecto!** Estamos buscando un **Supervisor Call Center** altamente motivado para...
-
Servicio Al Cliente Call Center Call Center
hace 4 semanas
Ubicación San Jose, San Pedro, San José, Costa Rica America Service A tiempo completoRequisitos: Noveno año Mínimo 1 año de experiência en Servicio al Cliente en Call Center Experiência en Servicio al cliente de seguros / tarjetas crédito / créditos personales / planes telefónicos Conocimiento básico office (Word, Excel, Power point) Deseable: Certificado de taller de Servicio al cliente Actividades a realizar: Administración...
-
Trilingual Customer Service Agent for Vehicle
hace 4 semanas
San Francisco, Costa Rica Bosch Group A tiempo completo**Company Description** - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around...
-
Call Center Sales Representative
hace 2 semanas
San José, Costa Rica Iceberg Health Injury A tiempo completoThe Call Center Sales Representative will interact with, and be the liaison for, both current and potential patients. This position will be responsible for getting patients who haven't come in in a while back on the schedule. Keeping patient satisfaction is at the core of every decision and behavior. **Must speak fluent English.** Position Duties - Maintain...
-
Call Center Representatives
hace 2 semanas
San José, Costa Rica L. L. Bean A tiempo completoWe invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in. We are hiring new Call Center Representatives! This is a permanent position with a flexible schedule. Choose the amount of hours you work after...
-
Call Center Representatives
hace 4 semanas
San José, Costa Rica L. L. Bean A tiempo completoWe invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in. We are hiring new Call Center Representatives! This is a permanent position with a flexible schedule. Choose the amount of hours you work after...
-
Call Center Representatives
hace 1 semana
San José, Costa Rica L. L. Bean A tiempo completoWe invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in. We are hiring new Call Center Representatives! This is a temporary position with a flexible schedule from August to the end of December. Flexible...
-
Call Center Agent- Bilingual
hace 4 semanas
San José, Costa Rica ClinicGrower A tiempo completoClinicGrower is a leading digital marketing agency that works specifically with medical and dental practices in order to connect them with new patients in their community and generate leads, appointments, and sales. We are a vital part of their overall business. We deliver results and help grow these practices to new levels. Thanks to our great work, we...
-
Supervisor(a) Call Center Bilingüe
hace 4 semanas
San Antonio, Costa Rica Grupo DANISSA A tiempo completo**Supervisor(a) call center bilingüe **Vacante Fresca****: Grupo DANISSA **Publicado el**: 20-02-2024, por Grupo DANISSA. **Descripción de la Empresa**: Automotriz. ACERCA DE LA VACANTE Funciones del Puesto - Supervisor y atención en call center. Requisitos del Puesto - Estudios en administración de empresas o carrera a fin. - Experiência previa en...
-
Supervisor Call Center
hace 3 semanas
San José, San José, Costa Rica GRUPO STT A tiempo completoFunciones a realizar: Entrenar, asesorar y supervisar a los teleoperadores. Establecer metas diarias, semanales y mensuales al equipo de teleoperadores bajo su cargo. Escuchar activamente las conversaciones entre los teleoperadores y los clientes, a fin de identificar mejoras en el servicio de atención al cliente. Monitorear Guiar al equipo de trabajo en el...
-
Servicio Al Cliente Call Center Call Center
hace 3 semanas
Ubicación San Jose, San Pedro, San José, Costa Rica America Service A tiempo completoRequisitos:Noveno añoMínimo 1 año de experiência en Servicio al Cliente en Call CenterExperiência en Servicio al cliente de seguros / tarjetas crédito / créditos personales / planes telefónicosConocimiento básico office (Word, Excel, Power point)Deseable:Certificado de taller de Servicio al clienteActividades a realizar:Administración de clientes y...
-
Agente de Call Center
hace 3 semanas
San José, Costa Rica Casa de Las Baterías en Costa Rica S.A A tiempo completo**Acerca de la vacante**: **Funciones del Puesto**: Recibir las llamadas de los clientes y coordinar con las sucursales los servicios de carretera. Concretar las ventas mediante cotizaciones. **Requisitos del Puesto**: Mínimo 2 años de experiência como agente de call center o atención al cliente Valorable el conocimiento del idioma...
-
Agente de Call Center
hace 3 semanas
San José, Costa Rica Casa de Las Baterías en Costa Rica S.A A tiempo completoACERCA DE LA VACANTE Funciones del Puesto Recibir las llamadas de los clientes y coordinar con las sucursales los servicios de carretera. Concretar las ventas mediante cotizaciones. Requisitos del Puesto Mínimo 2 años de experiência como agente de call center o atención al cliente Valorable el conocimiento del idioma inglés. Dsponibilidad de...
