Heredia Tech Customer Service

hace 2 semanas


Heredia, Costa Rica Foundever A tiempo completo

**About Us**

Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.

**Job Summary**

**Objective**

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.

To help customers by providing a quality service, as to guarantee total satisfaction and accomplish client's expectations.

**Primary Job Responsibilities**

**Soft skills**
- Troubleshooting Knowledge experience at least 6 months
- 88% English Level
- Empathetic.
- Multitasking skills.
- Problem Solving.
- Active and effective communication.
- Capable of working and reach results under pressure.

**Responsibilities**
- Identify problems and search solutions to offer answers to solve questions from customers using the given channel of communication.
- The document correctly the data base using the given tools in order to keep track of costumer's request through data entry
- Meet established individual and team performance targets, including customer service, productivity, and quality standards.
- Follow up on the customer's issue until is solved such as requests, transactions, information changes, or any other issue addressed by the customer.

**Skills/Knowledge/Abilities**

**Education**

Associates

High school diploma or equivalent


  • Heredia Tech Customer Service

    Encontrado en: Talent CR S2 - hace 2 días


    Heredia, Costa Rica Foundever A tiempo completo

    Heredia Tech Customer Service (Global Park Hybrid) Req ID#: 382956 Heredia, Costa Rica, No Selection, CR Job Description: About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryObjective Provide high-quality and accurate resolutions to customers under stipulated policies and...


  • Heredia, Costa Rica Foundever A tiempo completo

    **About Us** Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. **Job Summary** **Objective** Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client...

  • Customer Service Reps

    hace 3 días


    Heredia, Costa Rica Magnalux US Inc. A tiempo completo

    Must speak english. Will be handling in and outbound customer service calls. You will handle customers accounts that order often. You will be expected to maintain the accounts and provide excellent service to them. Proficient with basic computer skills. This position has a weekly base pay of 200,000 colones and also commission that is paid on monthly sales...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...

  • Customer Service Agent

    hace 2 días


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Confer with customers by telephone in...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection. - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. - Gather customer's information and determine the issue...

  • Customer Service Representative

    Encontrado en: beBee S CR - hace 4 semanas


    Heredia, Costa Rica Straumann A tiempo completo

    Position Summary:This position supports customers by answering technical questions and processing orders via phone, fax, email, and internet. This is a call center position in a busy and complex dental healthcare market.Job Responsibilities:This position is responsible for, but not limited to, the following: Provides superior customer service over the...


  • Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations...

  • Customer Service Rep I

    hace 1 semana


    Heredia, Costa Rica SGF Global A tiempo completo

    Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. - Project a professional company image through phone interaction. - Answer phones and respond to customer requests. - Sell product and place customer orders in computer system. - Provide customers with product and service information. - Upsell products...


  • Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Team Lead (Pricing & Issue Resolution) (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end...

  • Heredia Email Support Representative

    Encontrado en: beBee S CR - hace 4 semanas


    Heredia, Costa Rica Foundever A tiempo completo

    Heredia Email Support Representative (On Site) Req ID#: 382035 Heredia, Costa Rica, No Selection, CR Job Description: About Us Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. Job Summary Objective: Provide high-quality and accurate resolutions to customers under stipulated...

  • Customer Support Agent

    hace 3 días


    Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and...

  • Service Desk Analyst

    hace 5 días


    Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    **Description of Responsibilities**: Addresses complex or advanced incidents referred by Service Desk Analysts, which may include detailed research, collaboration with support team leaderships, and using remote desktop access for troubleshooting. Reassigns tickets as appropriate to the next level support team(s). Creates a positive customer support...


  • Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The Credit & Collections Customer Care Specialist is responsible for receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives and other customer representatives. Specialists are responsible to answer customer inquiries and/or resolve issues. When necessary escalate tasks to the relevant party. The specialist needs to be...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create...


  • Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...


  • Heredia, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Service Desk Agent

    Encontrado en: beBee S CR - hace 4 semanas


    Heredia, Costa Rica Fujitsu A tiempo completo

    Role title SERVICE DESK AGENT Purpose To provide a single point of contact for users, dealing with the management of both routine and non- routine Incidents, Problems and requests. Provision of 1st line support for incidents. Education High School Diploma or 2 years of proven experience as Customer Service or Tech Support...

  • DSDS Service Desk Agent

    Encontrado en: beBee S CR - hace 3 semanas


    Heredia, Costa Rica Fujitsu A tiempo completo

    Role title SERVICE DESK AGENT Purpose To provide a single point of contact for users, dealing with the management of both routine and non- routine Incidents, Problems and requests. Provision of 1st line support for incidents. Education High School Diploma or 2 years of proven experience as Customer Service or Tech Support...