Customer Service Representative

hace 1 mes


Heredia, Costa Rica Straumann A tiempo completo

Position Summary:

This position supports customers by answering technical questions and processing orders via phone, fax, email, and internet. This is a call center position in a busy and complex dental healthcare market.

Job Responsibilities:

This position is responsible for, but not limited to, the following:

 

  • Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs.
  • Sets up new accounts and maintains customer master data in SAP.
  • Answers incoming interactions from Straumann, Neodent, and ClearCorrect customers in a professional, timely manner.
  • Provides basic technical support on all Straumann products.
  • Processes orders accurately and efficiently using SAP.
  • Problem solve and provide resolution to order and shipping issues.
  • Accomplishes weekly productivity, efficiency, and satisfaction goals.
  • Attends and contributes to team and company meetings to stay up to date on relevant information.
  • Follows safety rules and maintains personal safety and the safety of others, including maintaining a clean and
  • Read and interprets training documents, safety rules, operating manuals, maintenance instructions, and procedural documents.
  • Completes training required for this position.
  • Other duties as assigned.

 

The responsibilities listed herein are not intended to be a comprehensive list of the duties and responsibilities of the position. The duties and responsibilities may change without notice.

Management Responsibilities:

This position manages the following positions: None

 

Physical Attributes:

  • Type on a computer keyboard, using a computer mouse and monitor for up to 8 hours at a time.
  • Sit at a desk for approximately 8 hours per day while using a computer and phone.
  • Observe and respond to warning signs and signals within all areas of the company.

 

Work Environment:

  • Work is performed primarily in an office environment.
  • Noise level in the work environment is usually quiet to moderate.

 

 

 

 

 

Customer Service Representative

Minimum Qualifications:

  • 1+ years of experience providing customer services or support.
  • High School diploma or equivalent
  • Fluent in English

 

Preferred Qualifications:

  • Prior dental experience preferred.
  • Ability to work in a fast-paced, team environment.
  • Strong interpersonal and written communication skills.
  • Excellent customer service skills.
  • Prior sales experience a plus.
  • Basic computer skills including PC, Microsoft Office including Word, Excel, and PowerPoint.
  • Ability to read and interpret training documents, safety rules, and procedural documents in English.
  • Ability to speak with and deal with a wide variety of customers and positively provide solutions. 
  • Demonstrated ability to work in a fast-paced team environment and collaborate well with others. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type: Full Time 

Alternative Locations: Costa Rica : Heredia 

Travel Percentage: 0 - 10% 

Requisition ID: 12697

 



  • Heredia, Costa Rica CSS Corp A tiempo completo

    **Designation**: Customer Support Representative - French, Spanish and English **Location**: Ultra Park 1, Heredia Costa Rica **Experience**: 6 -24 months **Roles and Responsibilities**: - Handle incoming calls and process/complete tasks identified in cases received through the CRM portal and assigned queues - Triage incoming cases received by CRM....


  • Heredia, Costa Rica CSS Corp A tiempo completo

    **Job title**: Technical Service Representative **Work Location**: Heredia, Costa Rica **Experience**: 6 months to 1 year **Education Qualification**: Highschool Diploma and technical studies are a plus **Number of Openings**: 150+ **Roles and Responsibilities**: - Help customers with basic device troubleshooting **Required Skills & Desired Skills**: -...


  • Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...


  • Heredia, Costa Rica NI A tiempo completo

    We are continually looking for the best talent to join our amazing teams. This is a pipeline requisition for potential future openings. It does not indicate that a job opening currently exists at NI for this position. So, you might not hear from us right away. Are you excited about helping engineers and scientists solve tomorrow’s grand challenges? Do...


  • Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...


  • Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    Primary Areas of Responsibility Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps. Collect payment information and validate past performance history for trade customers. Update customer’s log in the system Disposition...


  • Heredia, Costa Rica SYKES Costa Rica A tiempo completo

    **Objective**: Delivering a superior customer service experience through inbound and outbound calls. By delivering excellent customer support, to make sure that objectives set are met successfully. **Hard skills**: - Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (86% %>). - Advanced level of comprehension of...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Experience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business - Experience using help desk software and remote support tools, such as Intercom or Zendesk - Experience using payment and billing software, such as Stripe Key job responsibilities - Monitor and respond to app reviews, with responses...


  • Heredia, Costa Rica Client Services, Inc. -CR A tiempo completo

    Client Services, Inc. (CSI), an established and professional call center located in Heredia, Costa Rica, is seeking career minded individuals to join our team. Candidates with call center experience are strongly encouraged to apply. In-depth training will be provided as you move into this new career. As an Account Representative, you will be representing...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Customer Service Rep I

    hace 4 días


    Heredia, Costa Rica SGF Global A tiempo completo

    We're looking for a general Customer Service Rep proficient with the Portuguese and English languages: - Experience Customer Support (basic technical support at least). - English and Portuguese speaking (Alternatively, English and French). - Technology support industry. - Knowledge on Phone and CRM (Salesforce). We're looking for people with at least 1...


  • Heredia, Costa Rica SYKES Costa Rica A tiempo completo

    **Objective**: To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries via the phone or mail. **Hard skills**: - Fluent in verbal and written English and Portuguese. - High Proficiency level (85 %>) (Must). - Knowledge of how to interact with Microsoft Windows...


  • Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...


  • Heredia, Costa Rica Foundever A tiempo completo

    Heredia Tech Customer Service (Global Park Hybrid) Req ID#: 382956 Heredia, Costa Rica, No Selection, CR Job Description: About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryObjective Provide high-quality and accurate resolutions to customers under stipulated policies and...


  • Heredia, Costa Rica Foundever A tiempo completo

    **About Us** Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. **Job Summary** **Objective** Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client...


  • Heredia, Costa Rica Foundever™ A tiempo completo

    About Us Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. Job Summary Objective Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met...


  • Heredia, Costa Rica Sitel A tiempo completo

    About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryObjective Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully....


  • Heredia, Costa Rica AbbVie A tiempo completo

    **Company Description** **Responsibilities: - Investigate and problem solve for patients experiencing escalated issues such as disadvantaged or complex access, savings card/copay card challenges or non-preferred formulary issues. Where necessary, complete a benefit investigation, contact the HCP and/or patient or potentially the filling pharmacy or payor. -...


  • Heredia, Costa Rica Cencora Costa Rica Limitada A tiempo completo

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

  • Appeals Specialist

    hace 4 días


    Heredia, Costa Rica GRUPO STT A tiempo completo

    ResponsibilitiesTriage incoming inventory for the Appeals team, validating appeal criteria is metCompose technical denial arguments for reconsideration, including both written and telephonicallyIdentify contract protection that can be leveraged to overturn denials.Overcome objections that prevent payment of the claim and gain commitment for payment through...