Heredia Tech Customer Service

hace 2 semanas


Heredia, Costa Rica Foundever A tiempo completo

Heredia Tech Customer Service (Global Park Hybrid)

Req ID#: 382956

Heredia, Costa Rica, No Selection, CR

Job Description:

About Us

Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.

Job Summary

Objective

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.

To help customers by providing a quality service, as to guarantee total satisfaction and accomplish client’s expectations.

Primary Job Responsibilities

Soft skills

Customer Service experience at least 6 months Basic Technical skills 88% English Level Empathetic. Multitasking skills. Problem Solving. Active and effective communication. Capable of working and reach results under pressure.

Responsibilities

Identify problems and search solutions to offer answers to solve questions from customers using the given channel of communication. The document correctly the data base using the given tools in order to keep track of costumer’s request through data entry Meet established individual and team performance targets, including customer service, productivity, and quality standards. Follow up on the customer’s issue until is solved such as requests, transactions, information changes, or any other issue addressed by the customer.

Skills/Knowledge/Abilities

Education

AssociatesHigh school diploma or equivalent


Job Segment: Data Entry, Administrative, Customer Service



  • Heredia, Costa Rica Foundever A tiempo completo

    **About Us** Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. **Job Summary** **Objective** Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client...


  • Heredia, Costa Rica Foundever™ A tiempo completo

    About Us Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. Job Summary Objective Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met...


  • Heredia, Costa Rica Sitel A tiempo completo

    About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryObjective Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully....


  • Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...


  • Heredia, Costa Rica Foundever A tiempo completo

    Heredia Chat Customer Care Associate (Hybrid) Req ID#: 385159 Heredia, Costa Rica, No Selection, CR Job Description: About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryAre you passionate about technology innovation and eager to support cutting-edge health check technology? At...


  • Heredia, Costa Rica Foundever A tiempo completo

    Heredia Chat Customer Care Associate (Hybrid) Req ID#: 385159 Heredia, Costa Rica, No Selection, CR Job Description: About Us Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. Job Summary Are you passionate about technology innovation and eager to support cutting-edge health check...


  • Heredia, Costa Rica SYKES Costa Rica A tiempo completo

    **Objective**: Delivering a superior customer service experience through inbound and outbound calls. By delivering excellent customer support, to make sure that objectives set are met successfully. **Hard skills**: - Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (86% %>). - Advanced level of comprehension of...


  • Heredia, Costa Rica CSS Corp A tiempo completo

    **Job title**: Technical Support Agent **Work Location**: Hybrid - UltraPark I, La Aurora, Heredia. **Experience**: Customer Service experience. Education Qualification: High School Diploma. Technical knowledge. **Roles and Responsibilities**: - Identify Customer issues - Provide solutions by the proper troubleshooting steps. - Provide courteous and...


  • Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Customer Service Rep I

    hace 7 días


    Heredia, Costa Rica SGF Global A tiempo completo

    We're looking for a general Customer Service Rep proficient with the Portuguese and English languages: - Experience Customer Support (basic technical support at least). - English and Portuguese speaking (Alternatively, English and French). - Technology support industry. - Knowledge on Phone and CRM (Salesforce). We're looking for people with at least 1...


  • Heredia, Costa Rica CSS Corp A tiempo completo

    **Job title**: Customer Care Specialist **Work Location**: Ultra Park I, La Aurora, Heredia, Costa Rica **Experience**: More than 1 year of Call Center experience **Education Qualification**: High School Completion **No of Openings**: 200+ openings **Roles and Responsibilities**: - Leverage your project product knowledge and customer service skills to...


  • Heredia, Costa Rica Foundever A tiempo completo

    **About Us** Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. **Job Summary** Are you passionate about technology innovation and eager to support cutting-edge health check technology? At Foundever, we're on a mission to empower individuals to help our customers to optimize their health and...


  • Heredia, Costa Rica CSS Corp A tiempo completo

    **Designation**: Customer Support Representative - French, Spanish and English **Location**: Ultra Park 1, Heredia Costa Rica **Experience**: 6 -24 months **Roles and Responsibilities**: - Handle incoming calls and process/complete tasks identified in cases received through the CRM portal and assigned queues - Triage incoming cases received by CRM....


  • Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    Primary Areas of Responsibility Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps. Collect payment information and validate past performance history for trade customers. Update customer’s log in the system Disposition...

  • Customer Care Agent

    hace 3 días


    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Act as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL. - 06 months of experience working in a call center / Bilingual environment. - Onsite - Heredia - Indefinite Contract - Benefits provided - Advanced English Tipo de puesto: Tiempo completo Salario: ₡1,00 - ₡2,00 al...


  • Heredia, Costa Rica CSS Corp A tiempo completo

    **Job title**: Technical Service Representative **Work Location**: Heredia, Costa Rica **Experience**: 6 months to 1 year **Education Qualification**: Highschool Diploma and technical studies are a plus **Number of Openings**: 150+ **Roles and Responsibilities**: - Help customers with basic device troubleshooting **Required Skills & Desired Skills**: -...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Service Desk Supervisor (SDSUP) responsibility is to oversee the Service Desk resources and ensure that the end-users are receiving the appropriate assistance. The SDSUP will ensure the optimum operation of the Service Desk and Service Desk Analysts, including scheduling, performance reviews, monitoring of performance and reporting of KPIs...


  • Heredia, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...


  • Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. - ** Your Role **:Specialist works providing operational support along with clerical tasks that aid the business operations. - ** Your Responsibilities**: - + Learn how to develop the processes into the...