Heredia Email Support Representative
hace 1 mes
Heredia Email Support Representative (On Site)
Req ID#: 382035
Heredia, Costa Rica, No Selection, CR
Job Description:
About Us
Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.
Job Summary
Objective:
Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully. To help customers by providing technical assistance, rostering support, product guidance, and training to customers.
Primary Job Responsibilities
Requirements :
Fluent in verbal and written English High Proficiency level (85 %>). (must)
Schedule Flexibility. (must)
Mid to Advanced Excel knowledge. (must)
At least 6 months of customer service experience (must).
Previous Experience in EdTech rostering support
Experience with educational software
Working knowledge of MS Office applications. (Outlook, Word, PowerPoint, Excel.)
Ability to talk and type during a call.
Excellent Customer service skills.
Collaboration & Teamwork.
Proactive
Responsibilities
Provide customer support and technical issue resolution via email, phone, LiveChat, and other electronic media
Provide guidance/training to customers in the use of all online products
Troubleshoot issues, determine cause, provide resolution and/or workaround, and document activity
Respond to email-based support tickets to meet a target SLA of 24 hours.
Navigate various data platforms (Clever, ClassLink, Infinite Campus, etc.) to troubleshoot data feed issues.
Skills/Knowledge/Abilities
Education
Associates
High school diploma or equivalent
Job Segment: Customer Service Representative, Customer Service
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