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Technical Support Professional

hace 2 meses

Heredia, Costa Rica IBM A tiempo completo

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
The Power HW Remote Technical Support Center Professional provides technical supportassistance to customers and IBM technical personnel on multiple products, subsystems and/or systems in the High Availability product environment. Seeks and exchanges information and concepts to ensure complete understanding of details related to problem incident or request and ensures problem record is complete and correct.Uses in-depth technical knowledge, as well as specialized support tools, techniques, and procedures to identify and evaluate possible problem cause and solution alternatives, and to determine most likely cause(s) and solution(s).Communicates action plan to the customer or IBM representative as appropriate.Recommends and implements new or improvements to existing technical support tools, procedures, and processes.Viewed as a technical expert.Will contribute to department attainment of organizational objectives and high customer satisfaction.

CRCW_22

**Required Technical and Professional Expertise**
- 1+ years of customer facing service or support skills and experience.
- BachelorsDegree: Engineering, computer science or similar technical degree.
- Highly organized with exceptional follow up and analytical skills.
- Excellent written, verbal and phone skills.
- Highly-motivated, creative problem-solver, and thrives working directly with clients.
- Ability to work effectively across cultures and geographies.
- Technical aptitude with ability to understand and succinctly communicative value.
- Creativity and judgement applied to professional technical, or operational problems.
- Basic knowledge of server hardware and operating systems.

**Preferred Technical and Professional Expertise**
- Bachelors Degree in engineer, computer science or simlar field. -2+ years of technical support experience.
- Experience with Server Hardware.
- Experience with Hardware Firmware.
- Experience in Linux, AIX or IBM ioperating systems.
- Knowledge of Data center configuration, logging, network, performance.

**About Business Unit**

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.


**About IBM**


**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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