Technical Support Professional: Software
hace 5 días
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
- Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance
- Review diagnostic information to assist in the isolation of a problem cause (which includes interpreting traces and dumps)
- Synergistically work with Development Engineers for knowledge transfer and code improvement
- Partner with other support teams and service units to provide seamless problem resolution that leads to delightful client perceptions
- Demonstrate proficiency in the products supported by maintaining applicable technical certifications
- Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction
- Demonstrate excellent oral and written communication skills
- Provide weekend cover on a rota so the organization can provide 24x7 support coverage
Required Technical and Professional Expertise
- Bachelor's Degree in Engineering, Computing or Computer Science.
- At least 2-years experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting
- At least 2-years experience in Problem-solving technical software issues
- At least 1-years experience in Computer Networks and Communications
- At least 1-years experience in OpenShift Container Platform/Kubernetes/Docker
- English: Fluent
Preferred Technical and Professional Expertise
- Master's degree in Computer Science/Networks & Communications or other related fields.
- Preferably 2-years experience with Application Performance Management concepts and products
- Preferably 2-year experience with OpenShift Container Platform/Kubernetes/Docker.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
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