PSST Sr. Associate, Physical Stores Support Team

hace 4 semanas


Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
The Physical Stores Support Team executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory and pricing functions for Amazon branded brick and mortar stores.

Our stores have innovative concepts (including Amazon Go). You’ll be part of a team working to operate, scale, and invent to support business success and growth. Your work will have a direct impact on the customer experience and stakeholder trust. Expect fun, a learning curve, and opportunities to sharpen your skills and grow.

Key job responsibilities
The majority of work will be executing end-to-end process SOPs to support store operations. Ideal candidates enjoy a mix of high volume task-work and problem solving. Your judgement will help you suggest SOP improvements, trouble-shoot issues, resolve defects, and escalate issues. Opportunities to shine include improving processes, researching for missing information, finding and solving problems, sharing knowledge and best practices with the team, and communicating out to stakeholders.

A day in the life
As a PSST Sr. Associate you will:
- Learn to document SOP changes and develop your writing skills to be able to document new tasks.
- Demonstrate expertise in following instructions end-to-end with high quality results.
- Gain experience in tools used in order to achieve business goals and provide process-level reports to senior management/ stakeholders.
- Dive deep on output deviations and escalate issues.
- Perform root cause analysis, researching for missing information, finding the main gaps and solving them.
- Interact with multiple stakeholders on a daily basis to communicate on operations.
- Participate in improvement and optimization initiatives.
- Act as subject matter expert/owner for processes assigned to you.
- Share knowledge and best practices with the team, including delivering training sessions for processes.
- Effectively prioritize work time to ensure productivity and record time spent on tasks.

We are open to hiring candidates to work out of one of the following locations:

Heredia, H, CRI

BASIC QUALIFICATIONS

- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- 2 years experience supporting internal teams/stakeholders, merchant-service, or customer-service.

PREFERRED QUALIFICATIONS

- Previous experience in Process Improvement and SOP optimization.

  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Speak, write, and read fluently in English - Experience with Excel - 2 years experience supporting internal teams/stakeholders, merchant-service, or customer-service. The Physical Stores Support Team executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory and pricing functions for Amazon branded brick...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    The Physical Stores Support Team executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory and pricing functions for Amazon branded brick and mortar stores.Our stores have innovative concepts (including Amazon Go!). You’ll be part of a team working to operate, scale, and invent to support business success...


  • Heredia, Costa Rica Amazon A tiempo completo

    Description The Physical Stores Support Team executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory and pricing functions for Amazon branded brick and mortar stores. Our stores have innovative concepts (including Amazon Go!). You’ll be part of a team working to operate, scale, and invent to...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Experience gathering business requirements, using industry standard business intelligence tool(s) to extract data, formulate metrics and build reports - Experience with scripting language (e.g., Python, Java, or R) - Experience building and maintaining basic data artifacts (e.g., ETL, data models, queries) - Experience in designing and implementing custom...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Sr. Leave and Accommodations Specialist will be responsible for coordinating and supporting the process for providing accommodations for qualified associates and applicants with disabilities. These accommodations include request for general workplace accommodations for applicants and associates. The Sr. Specialist will review and evaluates...


  • Heredia, Costa Rica Bayer A tiempo completo

    **Data Management Sr Associate** **YOUR TASKS AND RESPONSIBILITIES** - Be responsible for a consistent and accurate database within the organizational management (OM) and data quality process. - Responsible for facilitating and executing tasks that support P08 - GHP Data Management process. - Be responsible for consistent and accurate preparation as well as...

  • Sr Dba

    hace 6 días


    Heredia, Costa Rica SGF Global A tiempo completo

    **Sr DBA (Hybrid)** **Heredia, Costa Rica** SGF Global is looking for a Sr DBA, for IT enterprise in Heredia, Costa Rica. **Requirements**: - Bachelor’s degree in computer science or equivalent required - 6 years of experience - Proven work experience as a Data Architect, Data Scientist, Data Analyst or similar role - In-depth understanding of database...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Education - BS degree qualification in a business or management or similar field. - A minimum of 10 years of people management and operations leadership experience, to include three years in a management role in a fast paced, customer obsessed Technical/Customer Service /Data Operations environment. - Previous experience of creating and contributing to...


  • Heredia, Costa Rica Bayer A tiempo completo

    **Management Accounting Sr Associate** When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you...

  • Sr. SAP Bods Developer

    hace 3 días


    Heredia, Costa Rica SGF Global A tiempo completo

    **Sr SAP BODS Developer - Track Lead (Hybrid)** **Heredia, Costa Rica** SGF Global is looking for a Sr SAP BODS Developer - Track Lead, for IT enterprise in Heredia, Costa Rica. **Requirements**: - 5+ Yrs. of experience with Data Migration experience with S/4 HANA/ECC Implementations - Experience in BODS Designer Components - Projects, Jobs, Workflow,...


  • Heredia, Costa Rica Workday, Inc. A tiempo completo

    About the Role The responsibility of a CSD associate at Workday is to deploy various prospecting strategies across target accounts, partnering with Account Executives to build a quality pipeline for Workday. The key responsibility of a CSD representative is to contact potential customers and share the Workday value messaging while also discovering the...


  • Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    **RESPONSIBILITIES**: Technology and Automation Collaborate with cross-functional stakeholders to identify, synthesize, and analyze business requirements to implement solutions using appropriate business technology platforms such as Salesforce, Robotic Process Automation (Blue Prism), and Alteryx Work with technology business partners to translate...


  • Heredia, Costa Rica Bayer A tiempo completo

    When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you get there.*** **Be better together. Be...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    This is an Individual Contributor role. As a Sr. Strategic Account Manager, you’ll work directly with sellers to provide guidance, support, and insights to drive growth across their Amazon businesses. On a day-to-day basis, this looks like building and executing strategic joint business plans; exploring innovative ways to identify and execute new...

  • Sr Mainframe Associate

    hace 5 días


    Heredia, Costa Rica Citi A tiempo completo

    **About Citi**: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking,...

  • Inclusion Associate

    hace 2 días


    Heredia, Costa Rica Moody's A tiempo completo

    In this role, the Associate will support the Moody’s Inclusion Team, which includes the Chief Inclusion Officer, Global Vice Presidents and Regional Assistant Vice Presidents, to help support the execution of strategic and operational priorities and special projects. This position is a unique opportunity to work closely with the Inclusion Team and the...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Speak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Speak, write, and read fluently in Portuguese Do you want to help change the way people interact with voice technology? Are you passionate about data and a problem-solver? Then we think you will like it here. The Alexa Data...

  • HR Associate

    hace 7 días


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Human Resources Schedule: Full Time Shift: Day Shift **Company Description**: **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...

  • HR Associate

    hace 7 días


    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...

  • Sales Representatives

    hace 3 días


    Heredia, Costa Rica Support Services Group - CR A tiempo completo

    Support Services Group is looking for Sales representatives to join our team in our Heredia, Costa Rica office after training WFH (Work From Home). This person will actively seek and engage prospective customers to sell our products and services. **Responsibilities**: - Manage outbound customer communications. - Comply with our guidelines and procedures. -...