Customer Operations Engineer

hace 3 días


San José, Costa Rica Cloudera A tiempo completo

Job Description:
We (the Customer Operations Engineer team) are looking for an individual who has a passion for making customers successful.

A Day in the Life

You will join a team of highly skilled engineers who are responsible for delivering Cloudera's support services including assistance during engineering and operations of distributed systems and mission critical response for production customers. Successful Customer Operations Engineers develop strong business, interpersonal and technical skills to deliver high quality service to our valued customers.

You will

manage interactions with our customers with clear and honest expectation setting, friendly and collaborative disposition, aiming for the complete satisfaction of each customer

demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products

hold healthy, ongoing conversations with our valued customers in case notes and verbally such that they are consistently informed on all that you’re doing to assist them with their requests vs. putting them in the situation where they need to reach out for status

Proactively communicate to customers vs. expecting customers to ask for status.

ensure that critical customer issues are addressed quickly and effectively

triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts

collaborate and share solutions with both customers and Clouderans. It’s not about what you know, it’s about using your knowledge to help customers.

investigate product related issues both for particular customers and for common trends that may arise.

study and understand critical system components and large cluster operations

differentiate between issues that arise in operations, user code, third party libraries or product

identify requirements for additional focused services engagements

coordinate enhancement and feature requests with product management and Cloudera engineering

participate in occasional weekend on-call roster for critical support needs

participate as a designated or dedicated engineer for specific customers. aspects of this engagement translates to building long term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites.

You have

a strong desire and aptitude to become a well-rounded support professional. Cloudera Support considers the service we deliver our core product - As a result, a well rounded support professional demonstrates the ability to consistently have meaningful conversations with our customers that build confidence in Cloudera as a whole

a positive attitude towards feedback and continual improvement

a willingness to give direct feedback to and partner with management to improve team operations

a tenacity to bring calm and order to the often stressful situations of customer cases

a mental capability to multi-task across many customer situations simultaneously. the most successful customer operations engineers thrive on these situations.

4+ years of Unix environment experience (Red Hat Linux) including shell scripting

system performance debugging and kernel forensics experience

strong troubleshooting and performance tuning skills (TCP/IP, DNS, File system, Load balancing, etc)

knowledge of file system, kernel and database internals - latency, throughput, reliability, availability, consistency, security, etc.

strong knowledge of RDBMS concepts and SQL

provisioning and operating a large-scale compute/ storage systems

excellent communication skills

prior enterprise support experience in a technical environment strongly preferred.

You might also have

1+ year experience with a highly-scalable, distributed, multi-node environment (10+ nodes)

2+ years software development experience in C++, Java or Python

systems monitoring and management for grid computing

familiarity with virtual machine technologies

working knowledge of distributed file systems (development knowledge is a strong plus)

The right person in this role has an opportunity to make a huge impact at Cloudera and add value to our future decisions. If this position has piqued your interest and you have what we described - we invite you apply An adventure in data awaits.



  • San José, Costa Rica Cloudera A tiempo completo

    Business Area: Support **Job Description**: Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI. If the idea of making data and analytics easy and accessible for everyone excites you, we want you on our team! Cloudera seeks a proactive, collaborative, curious, and customer-oriented Technical Support Engineer to join our...


  • San José, Costa Rica Cloudera A tiempo completo

    Job Description: We (the Customer Operations Engineer team) are looking for an individual who has a passion for making customers successful. A Day in the Life You will join a team of highly skilled engineers who are responsible for delivering Cloudera's support services. Our Customer Operations Engineers are trained to be active listeners and demonstrate...


  • San José, Costa Rica Cloudera A tiempo completo

    Job Description:We (the Customer Operations Engineer team) are looking for an individual who has a passion for making customers successful.A Day in the LifeYou will join a team of highly skilled engineers who are responsible for delivering Cloudera's support services.Our Customer Operations Engineers are trained to be active listeners and demonstrate empathy...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    Job Description:We (the Customer Operations Engineer team) are looking for an individual who has a passion for making customers successful.A Day in the LifeYou will join a team of highly skilled engineers who are responsible for delivering Cloudera's support services.Our Customer Operations Engineers are trained to be active listeners and demonstrate empathy...


  • San José, Costa Rica Cloudera A tiempo completo

    Business Area:SupportSeniority Level:Associate**Job Description**:At Cloudera, we empower people to transform complex data into clear and actionable insights.With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.Powered by the relentless innovation of the open source community,...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job DescriptionWe are seeking an experienced Technical Support Engineer to join our Customer Service & Support (CSS) team. As a Technical Support Engineer, you will be responsible for owning, troubleshooting, and solving customer technical issues. This role requires strong problem-solving, collaboration, and research skills, as well as the ability to work...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About the RoleThis Customer Success Engineer position is designed to help customers achieve their goals by providing expert technical support and guidance. The ideal candidate will have a passion for delivering exceptional customer experiences and a strong understanding of Microsoft products and services.Responsibilities:Help solve technically complex,...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers.We offer unique opportunities to work on interesting global...


  • San José, San José, Costa Rica Nitel A tiempo completo

    Company OverviewNitel is a leading provider of innovative network management solutions, empowering businesses to thrive in the digital age.Job DescriptionWe are seeking an experienced Network Operations Center (NOC) Engineer to join our team. As a NOC Engineer, you will be responsible for monitoring and maintaining the health of our clients' networks,...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job DescriptionWe are looking for a skilled Customer Experience Engineer to join our team, who will be responsible for designing and implementing solutions to enhance the customer experience. This role requires strong technical skills, as well as excellent communication and problem-solving abilities.The ideal candidate will have a deep understanding of...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    The Customer Experience Engineer role at Microsoft is focused on creating a future where customers come to us not only because we provide industry-leading products and services but also because we provide a differentiated and connected customer experience.In this role, you will own, troubleshoot, and solve customer technical issues while working...

  • Customer Support Agent

    hace 2 días


    San José, Costa Rica iGP Operations LTD A tiempo completo

    **About Us: We at iGaming Platform are all about **positive attitude**! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going...

  • Customer Support Agent

    hace 4 horas


    San José, San José, Costa Rica Igp Operations Ltd A tiempo completo

    **About Us:We at iGaming Platform are all about **positive attitude**We have a high-energy atmosphere, and we love to encourage one another.We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**.We want people to take the action and **lead by example**.In everything we do, we constantly aim for excellence by going above and...


  • San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    About the RoleDatabricks is seeking a seasoned Cloud Operations Engineer to join our Engineering organization. As a key member of our team, you will be responsible for driving operations at scale, anticipating customer needs, and driving process improvements to ensure their success.Your ResponsibilitiesWork with our engineering teams and cloud partners to...


  • San José, Costa Rica Exodus A tiempo completo

    **This is a 6-month contract role** **About us**: Our mission is simple, to Improve life through travel. Exodus Travels is one of the world’s leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide. Providing unparalleled expertise and local knowledge, our exceptional guides on the ground...

  • Development Operations

    hace 3 semanas


    San José, San José, Costa Rica Clearsource A tiempo completo

    Why ClearSource?ClearSource is passionate about our Core ValuesCustomer First – We share an intense passion for creating an exceptional customer experience.Personal Accountability – Commit to do the right thing and do it.Humble Courage – Be brave enough to seek, deliver, and accept feedback.Hungry – Do your best every day to make great things...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Transforming Customer ExperiencesJob OverviewWe are seeking an experienced Technical Support Specialist to join our team. As a key member of our Customer Experience and Success (CEnS) organization, you will play a critical role in delivering exceptional customer support experiences.Key Responsibilities- Represent Microsoft and work directly with commercial...


  • San José, San José, Costa Rica Appvance A tiempo completo

    About the JobAppvance is seeking an experienced Customer Experience Engineer to join our team. In this role, you will be responsible for delivering exceptional customer experiences by providing technical support, collaborating with internal teams, and driving customer success.Responsibilities: Provide technical support to customers, understanding their needs...


  • San José, Costa Rica National Instruments A tiempo completo

    **Position Description** As a Project Manager, you will be a valuable member of the Customer Operations team responsible for partnering with leaders across the organization to initiate, plan, execute, control, and close major cross-functional initiatives while ensuring critical business outcomes are delivered. The role will report to the Customer Operations...

  • Operations Data Engineer

    hace 1 semana


    San José, Costa Rica LightForce Ortho A tiempo completo

    **Position** Operations Data Engineer **Location** Costa Rica **About LightForce** **Description** LightForce, the world's only provider of patient specific, 3D printed orthodontic braces is looking for a bright, motivated Operations Data Engineer. As an Operations Data Engineer at LightForce, you will join our growing team of analysts. Our Data Engineering...