Customer Operations Engineer

hace 24 horas


San José, Costa Rica Cloudera A tiempo completo

Business Area:
Support

Seniority Level:
Associate

**Job Description**:
At Cloudera, we empower people to transform complex data into clear and actionable insights.
With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.
Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.
As a Customer Operations Engineer (COE) you will:
- Providing remote technical support on break-fix issues and operational guidance for our internal and external customers through cases via Zoom, phone, and case updates.- Practicing active listening to identify and understand customer issues at hand and current business impact, driving resolution with a sense of urgency.- Learning new technology and soft skill sets.- Collaborate with cross-functional teams, including engineering, product management, and quality assurance, to escalate and resolve complex technical issues.- Setting and influencing customer expectations clearly and concisely with a friendly and collaborative disposition to achieve the highest customer satisfaction.- Providing proactive support through the authoring of Knowledge Base articles and Community posts.- Document and track customer interactions, issues, and resolutions using our support ticketing system.- Participate in occasional weekend and holiday on-call roster.
We're excited about you if you have:
- Strong technical aptitude and problem-solving skills, with the ability to diagnose and troubleshoot complex technical issues.- Proven experience as a Technical Support Engineer or similar role, preferably in a software or technology company.- Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical customers.- Customer-focused mindset with a dedication to delivering exceptional service.- Experience with support ticketing systems.- Willingness to continuously learn and stay updated on new technologies and industry trends.- Strong understanding of Unix, DataBase, and Java programming concepts.- Familiarity with Linux OS system and networking concepts.- Basic knowledge of Security concepts like SSL, TLS, Kerberos.- Hadoop stack knowledge - is a plus.- Containerized knowledge - Kubernetes, docker is a plus.
What you can expect from us:
- Generous PTO Policy- Support work life balance with- Unplugged Days-
- Flexible WFH Policy- Mental & Physical Wellness programs- Phone and Internet Reimbursement program- Access to Continued Career Development- Comprehensive Benefits and Competitive Packages- Paid Volunteer Time-
- Employee Resource Groups

Cloudera is an Equal Opportunity / Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
LI-RA1

LI-Hybrid



  • San José, Costa Rica Cloudera A tiempo completo

    Job Description:We (the Customer Operations Engineer team) are looking for an individual who has a passion for making customers successful.A Day in the LifeYou will join a team of highly skilled engineers who are responsible for delivering Cloudera's support services.Our Customer Operations Engineers are trained to be active listeners and demonstrate empathy...


  • San José, San José, Costa Rica Igp Operations Ltd A tiempo completo

    About Us:We are a dynamic and growing iGaming Platform, driven by a positive attitude and a high-energy atmosphere. We foster a culture of continuous growth and learning, where every individual is encouraged to take the lead and set examples. Our commitment to excellence is evident in everything we do, as we strive to create a welcoming and rewarding...


  • San José, Costa Rica National Instruments A tiempo completo

    **Position Description** As a Project Manager, you will be a valuable member of the Customer Operations team responsible for partnering with leaders across the organization to initiate, plan, execute, control, and close major cross-functional initiatives while ensuring critical business outcomes are delivered. The role will report to the Customer Operations...


  • San José, Costa Rica National Instruments A tiempo completo

    **Position Description**As a Project Manager, you will be a valuable member of the Customer Operations team responsible for partnering with leaders across the organization to initiate, plan, execute, control, and close major cross-functional initiatives while ensuring critical business outcomes are delivered.The role will report to the Customer Operations...

  • Operations Data Engineer

    hace 24 horas


    San José, Costa Rica Lightforce Ortho A tiempo completo

    **Position**Operations Data Engineer**Location**Costa Rica**About LightForce****Description**LightForce, the world's only provider of patient specific, 3D printed orthodontic braces is looking for a bright, motivated Operations Data Engineer.As an Operations Data Engineer at LightForce, you will join our growing team of analysts.Our Data Engineering position...


  • San José, Costa Rica Shell A tiempo completo

    **The Role**:**Field Operations Engineer**The purpose of this role is to provide technical and engineering services to Shell's Hydrogen Refueling Stations in the Sacramento area.These stations receive, store, compress and dispense hydrogen.You will be responsible for the safe running of these assets and to ensure they stay available.If you are highly...


  • San José, San José, Costa Rica Cognizant Technology Solutions A tiempo completo

    Cognizant Technology Solutions is seeking an experienced Customer Service Operations Manager to join our team. This role offers a competitive salary of $65,000 - $85,000 per annum, depending on location.About the RoleWe are looking for a skilled professional to manage customer service operations and ensure seamless interactions with clients. As a Customer...

  • Cybersecurity Engineer

    hace 5 días


    San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company OverviewPalo Alto Networks is a leader in the cybersecurity industry, dedicated to protecting our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're looking for innovators who are committed to shaping the future of cybersecurity.The RoleWe're seeking a highly skilled Cybersecurity Engineer - Customer Success to...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Operations Coordinator to join our team in Costa Rica. This role will be responsible for supporting our sales teams throughout the entire sales cycle.As a key member of our operations team, you will play a critical role in ensuring seamless order processing and execution for our customers. Your primary...


  • San José, Costa Rica Cloudera A tiempo completo

    Job Description: Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI. If you are passionate about creating an environment where our customers and employees are supported to do their best job, we want you on our team! Cloudera is looking for a flexible, customer-oriented, collaborative, and empathetic Technical Support Manager to...


  • San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** The major responsibilities of the Customer Support Engineer include effectively diagnosing and resolving Ovation product related issues for customers and internal Emerson PWS engineers. Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar...


  • San José, Costa Rica Appvance.Ai A tiempo completo

    **About the Role**:To further accelerate, Appvance is seeking an experienced Customer Support Engineer to join our Customer Success Team.You will be responsible for day-to-day technical interactions with our most high-visibility clients and partners.A major function of this role is collaborating with Development and Services teams to ensure delivery of...


  • San José, Costa Rica Microsoft A tiempo completo

    **Organization Summary**:If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers.We offer unique opportunities to...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    About Global OperationsGlobal Operations prioritizes putting customers and partners first by developing the workforce of the future.This involves strategic, inclusive, and collaborative working culture.At our core, we strive to uphold HPE's values - to partner, innovate and act - we are an organization that plans, sources, and provides quality customer and...


  • San José, San José, Costa Rica Createch A tiempo completo

    **Company Overview**Createch is a pioneering company in the field of esthetic dentistry, dedicated to developing innovative solutions for dental implants, clear aligners, and other restoration options.We empower our employees to drive change and stay ahead of the competition, fostering a culture that encourages diversity and a strong work ethic.This role...


  • San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities**The major responsibilities of the Customer Support Engineer include effectively diagnosing and resolving Ovation product related issues for customers and internal Emerson PWS engineers.Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar with...


  • San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities**The major responsibilities of the Customer Support Engineer include effectively diagnosing and resolving Ovation product related issues for customers and internal Emerson PWS engineers.Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar with...


  • San José, San José, Costa Rica Zuora A tiempo completo

    We are seeking a highly skilled Reliable Service Operations Engineer to join our team at Zuora. In this role, you will be responsible for ensuring the end-to-end performance and operability of our services.As a key member of our team, you will have the opportunity to work on complex issues and participate in major incidents as a subject matter expert. You...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    As a Customer Experience Engineer at Microsoft Corporation, you will play a vital role in delivering exceptional customer experiences that empower individuals and organizations to achieve their goals.About the RoleWe are seeking an experienced engineer who is passionate about providing top-notch support to our customers. Your primary responsibility will be...


  • San José, San José, Costa Rica Nitel A tiempo completo

    **Overview of the Role**Nitel is seeking a highly skilled Network Operations Center (NOC) Engineer to join our team. As a NOC Engineer, you will play a critical role in ensuring the smooth operation of our network infrastructure.**Key Responsibilities:**Support 24x7 engineer on-call requirements and respond to critical issues in a timely manner.Monitor...