Customer Operations Project Manager

hace 1 semana

San José, Costa Rica National Instruments A tiempo completo

**Position Description**
As a Project Manager, you will be a valuable member of the Customer Operations team responsible for partnering with leaders across the organization to initiate, plan, execute, control, and close major cross-functional initiatives while ensuring critical business outcomes are delivered. The role will report to the Customer Operations Project Portfolio Manager and will provide you with an opportunity to work cross-functionally alongside a wide variety of teams within NI.

**Roles and Responsibilities**:

- Leads project teams throughout the different project phases including initiation, planning, execution, monitoring and controlling, and closing.
- Leads project teams in the creation of actionable deliverables to facilitate execution including project plans, decision logs, risk logs, communications plans, and performance measures
- Build strong partnerships with internal & external stakeholders to drive adoption and deliver desired business outcomes
- Provide strong analytical thinking for existing business problems, working with stakeholders to clearly identify business requirements to enable business capabilities
- Achieve project results leveraging project management, process design, and change management methodologies
- Develop policy and business rules that efficiently govern processes globally while accounting for regional differences
- Develop and execute right-sized change management plans to prepare, equip, and support individuals through change
- Leverage continuous improvement and process analysis methodologies to analyze complex processes, identify gaps and design new effective business processes
- Identifies obstacles to change and recommends corrective action
- Effectively communicate to all levels - from senior management to individual contributor

**Qualifications**:

- Bachelor’s Degree from an accredited college/university
- 1-3 years of experience in business project management
- Experience managing cross-functional projects
- Self-motivated and proactive
- Able to deal with ambiguity
- Strong organizational, planning and project management skills
- Strong clear and concise communication skills
- Superior problem solving, analytical and critical thinking skills
- Knowledge of sales processes and agile methodologies preferred
- Experience with change management and process management preferred

**Why NI?
**There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

**The people**: We’re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

**The ideas**: What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

**The technology**: With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We’ve long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years? If so, let’s get started, and let’s Engineer Ambitiously together.

**We are changing how we work by offering more flexibility. **NI has decided to take a hybrid approach (working both on
- and off-site) at an aggregate level. We know that different roles have different requirements, so we’re embracing a full range of options.

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