Md Docs Team Lead
hace 7 días
**Job Description**:
DUTIES/RESPONSIBILITIES
- Analyze and prioritize workloads based on department inflows to meet company expectations.
- Sets expectations and hold team members accountable. Creates an environment that promotes professionalism, engagement and inclusion.
- Sets expectations around productivity, quality, and other key metrics.
- Acts as a resource for internal and external customer; to include field personnel, medical professionals and other cross-functional areas to meet department’s goals.
- Identifies opportunities for improvement. Develop and execute action plans.
- Monitors employees and department performance on key performance indicators. Communicates status appropriately.
- Perform analysis and reporting for management as required.
- Provides a high level of customer service in a competitive market.
- Prioritizes and executes based on customer and business urgency.
- Conforms to, supports and enforces all Company policies and procedure.
- Conduct monthly meetings as well as monthly individual meetings with employees.
- Coach, develop, and counsel employees to effectively reach department goals
- Participates in any and all work activities as may be deemed suitable and assigned by management.
REQUIRED QUALIFICATIONS
- Advanced English (oral and written) C1.
- High Diploma or education equivalent
- 1 -3 year of previous supervisory experience
- Excellent telephone customer service skills.
- Demonstrated use of effective problem-solving skills.
- Ability to work effectively in a team environment, as well as independently.
- Proven ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
- Proven ability to multi-task and adapt in a fast paced and changing environment.
- Proven ability to communicate effectively, both verbally and in writing.
- Proven ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.
PREFERRED QUALIFICATIONS
- 3 - 5 years of previous supervisory experience.
- 1-2 years of experience dealing with third party payer reimbursement drivers.
- Prior supervisory or management experience in a healthcare or customer service environment preferred.
- B.A. in Business Administration or related field preferred.
- Experience in US Health Care system.
- Nice InContact experience.
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Imagine your future in 3M
3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
3M Global Terms of Use and Privacy Statement
-
Md Docs Team Lead
hace 3 días
Orotina, Costa Rica 3M A tiempo completo**Job Description**: 3M is looking for passionate and driven MD Docs Sr Team Lead. Are you ready to be a part of what’s next? Position supervises day-to-day activities of the team that collects physician documents as required by third party payers (insurance companies), to allow meeting production goals while building strong relationships with customer...
-
Md Docs Analyst
hace 3 días
Orotina, Costa Rica 3M A tiempo completo**Job Description**: - 3M is looking for passionate and driven MD Docs Analyst to provide support at the GSC Costa Rica. Are you ready to be a part of what’s next? - MD Doc Collections Analyst position seeks to collect physician documents as required by third party payers (insurance companies). Frequently interacts with Customers, Sales, Patients and...
-
Fcf Team Lead Lao
hace 2 días
Orotina, Costa Rica Kimberly-Clark A tiempo completoSi las ideas frescas y la pasión por ganar te inspiran, ¡Ven a dar rienda suelta a tu talento en Kimberly-Clark! Como **FCF Team Lead LAO** seras responsable de liderar las iniciativas y procesos clave para entregar el DPO, influenciando la dirección del negocio a nível regional y subregional, manejando tracking junto con el forecast mensual/anual...
-
Fcf Team Lead Lao
hace 8 horas
Orotina, Costa Rica Kimberly-Clark A tiempo completoSi las ideas frescas y la pasión por ganar te inspiran, ¡Ven a dar rienda suelta a tu talento en Kimberly-Clark! Como **FCF Team Lead LAO** seras responsable de liderar las iniciativas y procesos clave para entregar el DPO, influenciando la dirección del negocio a nível regional y subregional, manejando tracking junto con el forecast mensual/anual...
-
Credit & Collections Team Lead
hace 7 días
Orotina, Costa Rica H.B. Fuller A tiempo completoH.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest...
-
Contact Center Team Lead
hace 1 día
Orotina, Costa Rica Inchcape A tiempo completoPublicación válida sólo para postulantes locales. **Inchcape **es el distribuidor automotriz líder a nível global, con presencia en más de 40 países. Somos socios estratégicos de 40 de las marcas automotrices más importantes, impulsando una movilidad mejor, para hoy y para el futuro. Somos un equipo diverso y global, formado por más de 20.000...
-
Software Engineer Team Lead
hace 6 días
Orotina, Costa Rica GreenSlate LLC A tiempo completo**Software Engineer, Team Lead** **JOB BRIEF**: A Team Lead is responsible for the overall planning, execution and success of the software solutions their team creates. As a team lead, a good amount of your time is spent identifying and clearing roadblocks for your team. This requires effective collaboration skills. You need to collaborate with different...
-
Accounts Payable Team Lead
hace 6 días
Orotina, Costa Rica 3M A tiempo completo**Job Description**: Primary Responsibilities include but are not limited to the following: - Accountable for a team of up to 12 people - Responsible training and performance management within their respective team - Handles or coordinates non-routine or complex requests or issues - Handles 1st level escalations - Identifies opportunities for STP process,...
-
Maintenance Lead Batan
hace 3 días
Orotina, Costa Rica Emprego CR A tiempo completoWorking at the Heathrow office of Amadeus 10 reasons to join Amadeus as a Graduate London Heathrow Offices London Heathrow Offices London Heathrow Offices Company details Employees 10,000+ Internet and Software But our business isn't just business, our business is our people. Their talent. Their potential. We believe that when they're free to be themselves,...
-
Strategic Sourcing Team Leader
hace 8 horas
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. What This Job Involves Lead a team of Procurement Analysts with the below responsibilities: Renewals - Negotiation of commercial deals for renewals. Negotiations for new requirements - Negotiation of improved pricing, commercial principles and payment terms to achieve optimal pricing. Running RFP...
-
Homecare Team Manager
hace 3 días
Orotina, Costa Rica 3M A tiempo completo**Job Description**: **Job Description**: The Manager is responsible for the Medical Document, Clinical document Intake and Billing department. Including billing document collection for Managed Care and Medicaid order processing. This includes working closely with order requestors, customers, patients, physicians and insurance companies to qualify Home Care...
-
Customer Service Team Manager
hace 1 día
Orotina, Costa Rica 3M A tiempo completo**Job summary**: The person hired for the position of Customer Service Manager (CSR) Operations will focus on delivering high quality services. Supervises customer service programs and ensures compliance with established customer service principles. Supervises professional and support level employees within specific disciplines in Customer Service. Handles...
-
Business Services Team Leader
hace 1 día
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. **What this job involves**: Responsible for handling a team size of 10-12 members. Ensure prioritization & urgent item requests are attended to promptly. Ensure team's adherence to turnaround time and accuracy of activities undertaken including any transition in/out or ad-hoc projects. Effective...
-
Remote Operations Center Lead
hace 8 horas
Orotina, Costa Rica Amentum A tiempo completo**Amentum** is seeking an advanced level industrial **Remote Operations Center Lead or Supervisor (BMS, Building Management System) Engineer** to join our Team. This **ROC Lead Engineer** will work at our Remote Operations Center (**ROC**) and will monitor and maintain systems to ensure zero failures by providing an advanced level of expertise in...
-
Fp&a Lead
hace 1 día
Orotina, Costa Rica Haleon A tiempo completoHello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep...
-
Planning & Forecasting Lead (Mexico)
hace 1 día
Orotina, Costa Rica Haleon A tiempo completoHello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep...
-
Maintenance Lead Batan
hace 1 día
Orotina, Costa Rica Emprego CR A tiempo completoBe a part of a revolutionary changeAt PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the...
-
Global Onboards Manager
hace 1 día
Orotina, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. The GREF Onboards Program Manager manages the global contingent worker technical on and off-boarding program for GREF, overseeing the end-to-end life cycle with focus on mitigation risks and driving data accuracy. With a comprehensive knowledge and understanding of requirements fully aligned with...
-
Marketing & Sales Operations Manager - Hybrid/remote
hace 8 horas
Orotina, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...
-
Professional Services Operations Analyst
hace 8 horas
Orotina, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...