Billing Team Lead

hace 7 días

Orotina, Costa Rica 3M A tiempo completo

**Job Description**:
The supervisor meets billing operational standards by contributing billing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying billing system improvements.

DUTIES/RESPONSIBILITIES
- Analyze and prioritize workloads based on department inflows to meet company expectations
- Sets expectations and hold team members accountable.
- Creates an environment that promotes professionalism, engagement, and inclusion
- Sets expectations around productivity, quality, and other key metrics
- Acts as a resource for internal and external customers; to include field personnel, medical professionals, and other cross-functional areas to meet department’s goals.
- Identifies opportunities for improvement. Develop and execute action plans.
- Monitors employees and department performance on key performance indicators. Communicates status appropriately.
- Perform analysis and reporting for management as required
- Provides an elevated level of customer service in a competitive market
- Prioritizes and executes based on customer and business urgency.
- Emulates KCI shared values
- Conforms to, supports, and enforces all Company policies and procedures
- Conduct monthly meetings as well as monthly individual meetings with employees.
- Prepare and document monthly, quarterly, and annual performance evaluations.
- Make recommendations for salary increases and position changes.
- Coach, develop, and counsel employees to effectively reach department goals
- Participates in all work activities as may be deemed suitable and assigned by management.

REQUIRED QUALIFICATIONS
- High Diploma or education equivalent
- 3 Years of previous Managed Care (CMS 1505)Billing experience
- 1 -3 years of previous supervisory experience
- Excellent telephone customer service skills.
- Demonstrated use of effective problem-solving skills.
- Ability to work effectively in a team environment, as well as independently.
- Proven ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
- Proven ability to multi-task and adapt in a fast paced and changing environment
- Proven ability to communicate effectively, both verbally and in writing.
- Proven ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.

PREFERRED QUALIFICATIONS
- 3 - 5 years of previous supervisory experience
- 1-2 years of experience dealing with third party payer reimbursement drivers
- Prior supervisory or management experience in a healthcare or customer service environment preferred.
- B.A. in Business Administration or related field preferred.

ve customer service levels.

3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

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