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Program Coordinator

hace 4 semanas

San José, Costa Rica Johnson Controls A tiempo completo

**Job Details**

**POSITION TITLE**:Program Coordinator, National Accounts

**RESPONSIBILITY LEVEL**:
Responsible for coordinating high volume, time sensitive, and critical project functions across the value chain. Target customers are global in nature, thus the role includes exposure to international sales and operations team members.

**DUTIES**

**Presales**:

- Coordinate and work with engineering teams to ensure project bill of materials and designs follow documented customer standards
- Review/submit initial system design to customer and monitor design approval process Salesforce account creation is required for domestic customer projects
- Compass estimate creation is required for domestic customer projects based on engineering created scope and bill of materials
- International projects require creation of initial pricing sheet leveraging standardized global pricing (when applicable) and coordination with JCI regional/country contacts for local pricing requirements and completion
- Follow up and review with JCI regional/country contacts to ensure local pricing and equipment additions to align with customer standards
- Finalize and submit proposal according to approved customer format (follow up when needed)
- Track and report on all pre-sales activities and milestones to program manager, Strategic Account Manager and customer
- Assist our local teams on technical issues reported for international projects, i.e. troubleshooting for resolution
- Track receipt of customer approvals and purchase orders for all projects
- Reviewing drawings before going out to ensure that they meet customer standards (CAD - REVIT - PDF).

**Post-Sales**:

- Facilitate/manage field calls from customers and Strategic Account Mangers inquiring about orders, proposals, and installs
- Facilitate conference calls and tracking of projects
- Provide continuous job progress updates to the team and to customer (using internal and external databases)
- May participate in customer visits and business meetings
- Coordinates, communicates and tracks all global and domestic project progress and milestones Assist with customer escalation initiatives and problem resolution
- Track/resolve all post-installation problems
- Maintain monthly and weekly reporting Maintain monthly Salesforce reporting Disburse weekly Salesforce reporting
- Revisar los dibujos antes de salir para asegurarse de que cumplen con los estándares del cliente, incluidas las revisiones (CAD - REVIT - PDF)
- Envíe inspecciones y estudios del sitio y administre los SLA para garantizar que se cumplan los plazos y que se incurra en sanciones
- Determinar qué PM local tendrá el ancho de banda para administrar un proyecto

**Requisitos**:

- Asociado o licenciatura.
- Se requiere 1-2 años de experiência en ventas / coordinación de proyectos Excelentes habilidades de comunicación oral y escrita.
- Capacidad para interactuar eficazmente con la organización interna y los representantes de los clientes. Poseer un alto nível de alfabetización informática.
- Dominio de MS Office: Excel, Power Point y Excel.

**Deseable**:

- Licenciado en Ingeniería.
- Conocimientos de construcción.
- Conocimientos o estudios de gestión de proyectos.
- Altas habilidades de comunicación.
- Uso de Smartsheet.
- Uso de SalesForce.
- Uso de PowerBI.
- Conocimientos en sistemas de Seguridad (Control de Accesos, Detección de Intrusos, Videovigilancia)
- Conocimiento en sistemas HVAC (calefacción, refrigeración, manejo de aire y controles)

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