Team Lead

hace 3 días


San José, Costa Rica SoftwareONE A tiempo completo

Job Function: Technical Delivery Center
- Services Why SoftwareONE?:
Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.

In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk.

With our dynamic leadership and driven business strategy SoftwareONE is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro and many more.

SoftwareONE Holding AG, Riedenmatt 4, CH-6370 Stans

The role:
Team leads are aligned with local and global vision and strategy and are accountable for the end to end quality of service delivered by the team. The team lead oversees project deliverables and supervises the day-to-day operational activities and ensures even distribution of the workload across the team. They provide operational direction to the team and assist in the coordination, implementation, and communication of local and global delivery initiatives/changes. They assist in the identification of service/process, continuous improvement initiatives, and provide the required operational reports that measure operational support metrics. They support the team in resolving operational issues and escalations.

**Core Accountabilities**:

- Working in a team environment
- Responsible for maintaining, supporting, and improving on an on-going basis, the service components within the domain of practice.
- In charge of maintaining the relationship between the customer/countries and the delivery teams
- Actively manages project escalations to resolution
- Ensuring that the team meets the KPIs for service quality and delivery while adhering to global and local delivery processes.
- Responsible for the development of each member of the team based on the global service strategy with the support of the Practice manager.
- Managing of individual and team utilization metrics
- Assist direct manager in measuring and managing project profitability
- Accountable for individual team member performance
- Minimum of 40% chargeability on delivery engagements depending on team size management, training, and development (employee wellbeing) acting as a motivator, supervisor, and mentor.

**Job Specific**:

- Coordinate and monitor the execution of all daily operational activities of services & teams
- Ensuring 100% process adherence and delivery within the defined SLA/SOW
- Provide feedback on a monthly basis on Continuous Improvement Initiatives (what is working well, what is not working well) based on Engagement reviews
- Proactively analyzing the quality and ensuring services/tasks are delivered at required level of quality
- Performance review and goal settings of each member for each quarter
- Create customized reports and analyzing the performance of individual team members on customer engagements to manage team performance on a monthly basis
- Create & Analyze Service Performance reports & ensure communication of progress/status to the manager
- Performing other duties as assigned by direct management
- Support defining, documenting, coordinating and rolling out new services/tasks to team members
- Planning and execution of individual team members training requirements based on the skill matrix to ensure relevant skill set is maintained within the team
- Active management of team members utilization & efficiency ensuring balanced service engagement across the team
- Effectively manage the teams Leave Utilization with no impact on service delivery
- Support in recruitment of qualified skill requirements within the team

What we need to see from you:

- Overall 3-4 years of relevant experience with project management
- 3-4 years of professional experience in leading teams
- Subject matter expert in Microsoft 0365
- **
MS 900, SC900, MS100** certifications required N10-007, SKO-005 desirable.
- Understanding of structure, delivery requirements, and services provided within SoftwareONE Global Services
- Internal management course
- A confident individual that’s highly motivated and results-oriented
- A well-organized individual who can easily multitask and manage own and team’s time
- Strong problem solving and consultative skills
Quality-oriented personality
- Analytical & Logical skills
- Good Communication and Collaboration Skills (internally & externally)
- Methodical Approach
- Good presentation skills
- Being able to work effectively with anyone with different skillsets
- Bi-lingual in English and Spanish
- Self-driven independent work ethics that drives internal and external accountability
- Strong Project Management experience
- Good People Management skills with the ability to delegate work & motivate team members
- A strong facilitator that


  • Meet Team Lead

    hace 1 día


    San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe Meetings, External Engagements, & Travel (MEET) Team Lead position is responsible for processing and ensuring the compliance of US MEET transactions.This Team Lead will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation.They will collaborate cross-functionally across...

  • Ar Team Lead

    hace 1 día


    San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    **Overview**The Accounts Receivable Team Leader will work closely with the AR team members to establish global processes and procedures that support consistent billing and collections.They will serve as a mentor and trainer to AR team members.They will partner with key members of the Dwellworks team, such as operations, sales, and finance to identify...


  • San José, Costa Rica Western Union A tiempo completo

    **Digital Collections Team Lead - Santa Ana, Costa Rica**Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions?Are you energized by working with others to tackle problems and improve processes?Join Western Union as a Digital Collections Team Lead.**Western Union powers your pursuit.**We are...


  • San José, San José, Costa Rica Transperfect A tiempo completo

    Job Description:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at TransPerfect. As a Customer Service Team Lead, you will be responsible for overseeing the day-to-day activities of your team and ensuring they are performing job tasks in accordance with TransPerfect Connect standards of practice.The ideal candidate...


  • San José, Costa Rica Credito Real Usa Finance Llc A tiempo completo

    ***We are one of the nation's top automobile loan providers and we are searching for a **Loan Processor Team Lead** **in Costa Rica/San Jose (Santa Ana).This individual will be responsible for leading our Funding Team while providing awesome customer service to our dealer partners and sales team members.**RESPONSABILITIES**- Lead by example and ensure you...

  • Team Lead, Offshoring

    hace 1 día


    San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    2+ years of team management experience- 2+ years of program or project management experience- Experience leading process improvements- Fluent in PortugueseThe objective of the Offshoring Team Lead is to deliver new business growth and maximize revenue by helping launch high potential merchants that deliver competitive selection, pricing, and availability.You...

  • Sales Team Lead

    hace 2 días


    San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    Company OverviewMarriott International, Inc. is a global hospitality leader with 30 brands and over 7,000 properties in more than 131 countries.We are committed to delivering exceptional guest experiences while fostering a culture of inclusivity, diversity, and respect for all team members.Job DescriptionAs an Executive-Sales team lead, you will be...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    At Canonical, we are building the next generation of container technology for developers, cloud, clusters, workstations, Edge and IoT.Job SummaryThis is an exciting opportunity for a leader passionate about strong teams, open source software, Linux and Kubernetes to lead our globally distributed team of engineers in developing and growing...

  • P2P Team Lead

    hace 1 día


    San José, Costa Rica Pfizer A tiempo completo

    Pfizer's Global Business Services (GBS) Shared Services is a well-established operation with beginnings in Memphis, Tenn., in 1997.The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014, and AFME in 2016.GBS Shared Services has a workforce of more than 1,000 Pfizer colleagues, in addition to a successful...


  • San José, Costa Rica The Moorings A tiempo completo

    **About Us**:Sunsail and The Moorings are part of the Travelopia group, which is one of the world's leading specialist travel groups providing customers with a diverse range of unique travel experiences.This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational...


  • San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a skilled Dining Services Team Lead to join our team at Marriott International. In this role, you will be responsible for ensuring the smooth operation of our food and beverage services.About UsAt Marriott International, we are committed to providing exceptional guest experiences through our diverse portfolio of brands. With over...

  • Sales Team Lead

    hace 2 días


    San José, San José, Costa Rica Smartsheet A tiempo completo

    **Drive Sales Success in the Americas**A highly motivated and experienced sales leader is needed to lead a team of Inside Sales Representatives serving primarily US-based customers.About SmartsheetSmartsheet is a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale.The...


  • San José, San José, Costa Rica Lonza A tiempo completo

    Job DescriptionLonza, a global leader in life sciences, is seeking a skilled Record to Report Team Lead to join our team. Our company operates across three continents, driving innovation and improving lives worldwide.We value talented individuals who work together to devise solutions that help businesses succeed. In return, we offer the opportunity to own...


  • San José, San José, Costa Rica Braintrust A tiempo completo

    About UsAt Braintrust, we strive to be a user-owned talent network that provides great job opportunities without any fees or membership costs.We are committed to connecting professionals like you with meaningful projects and fostering a community that values collaboration, innovation, and growth.Job OverviewThis freelance, contract position offers the...

  • Us Recruiting

    hace 14 horas


    San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYPfizer's Colleague Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo.You will lead a team that delivers operational excellence, making work easier and faster so we can deliver breakthroughs that change patients' livesROLE RESPONSIBILITIESThe Sr...

  • Restaurant Team Lead

    hace 6 días


    San José, San José, Costa Rica Marriott Worldwide A tiempo completo

    Job OverviewMaintain a positive and respectful work environment that fosters open communication and teamwork.Main ResponsibilitiesLead by example, promoting a culture of excellence and ensuring staff adhere to high standards.Conduct regular inspections to ensure cleanliness, organization, and proper usage of storage areas.Manage inventory levels, complete...


  • San José, Costa Rica Socio Techtool A tiempo completo

    **technical support team lead**:**Socio Techtool**San JoseSan Joséexperiência2 añosInformáticaIngenieríaindefinidojornada completasalariono especificadopublicadohace 4 horasTechnical Support Team LeadThis position requires to provide technical support for our products, in addition to monitor and supervise a small group of IT.RESPONSIBILITIES:-...

  • Us Recruiting

    hace 1 día


    San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYPfizer's Colleague Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo.You will lead a team that delivers operational excellence, making work easier and faster so we can deliver breakthroughs that change patients' livesROLE RESPONSIBILITIESThe Sr...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job OverviewAuxis is seeking a highly skilled Operational Excellence Team Lead to join our team. In this role, you will be responsible for providing guidance and coaching to the field operations team while conducting virtual operations excellence reviews in franchise stores.Main ResponsibilitiesDrive constant operations excellence improvement during each...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    About Our DivisionMicro Focus's ArcSight division is a leading global provider of compliance and security management solutions that protect enterprises, education, and governmental agencies.ArcSight helps customers comply with corporate and regulatory policy, safeguard their assets and processes, and control risk. The ArcSight platform collects and...