Delivery Director

hace 2 semanas


San José, Costa Rica Prodigious A tiempo completo

Company Description

Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe.

In LATAM, we are over 1,700 passionate employees that love to push boundaries and drive innovative solutions. If you are a risk-taker and love to develop intrepid ideas, PGD is the place for you.

We Move People, and People Move Us

**Job Description**:
Responsible for reviewing all deliverables prior to client submission and share in accountability for all client deliverables. This role works in conjunction with the Account Director to fulfill client campaign planning, execution, management and analysis. This role interfaces with our clients on a daily basis and is responsible for building and maintaining a strong working relationship. This position is designed for someone with a minium of 4 to 7 years of CRM work experience and is the key contributor for all client day to day issues and projects.

Core Duties and Responsibilities:

- Effective problem-solving skills, specifically the ability to assess situations, evaluate options, make decisions, draw conclusions, and exercise judgment, are required
- Demonstrates bigger picture understanding of client's marketing strategy and can communicate how current data insights/tactics associate with longer-term strategy objectives
- Anticipates client questions and has thought out answers/solutions
- Always thinking about how we can better serve clients and grow their business
- Owns area of expertise and can confidently answer client/team questions
- Demonstrates thinking/communicating from the client's perspective as well as agency’s
- Develops presentations and other materials needed for client meetings in English
- Performs day-to-day client contact
- Coordinates deliverables for weekly status reports (projects, due dates, etc.)
- Partners with Project Management to monitor and direct as necessary the day-to-day project flow.
- Provides clear and timely direction to all other agency departments: team meetings, work order process with Project Managers
- Prioritizes & sets expectations on deliverables
- Drives client communication and cross team coordination
- Supports billing and financial reconciliation activities, including monthly revenue recognition and projection direct responsibility

**Qualifications**:

- Advanced English Language capability with exceptional written and verbal communication skills (B2+ / C1)
- Requires both CRM and automotive marketing experience.
- Ability to work Eastern Standard Time office hours
- Excel and MS Office proficiency required
- Strong time-management and organizational skills
- Strong client-service orientation and proven team player
- Flexible to evolving responsibilities and last-minute changes
- Ability to direct, review and translate post program analytics

Additional Information

**Benefits**:

- Access to Prepaid Medical Plan
- Employee engagement activities and events
- WFH
- Asociacion solidarista
- PGD Academy
- Technical trainings, soft skills development, technical certifications, access to online libraries and e-learning platforms
- Find your path Program
- You will have a coach that will support and help you grow
- Level up Program


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