Technical Documentation Manager, Support Engineering

hace 5 días


San José, Costa Rica Canonical - Jobs A tiempo completo

Documentation is essential to our Support Engineering operation, both for customers and for our team. We are looking for a driven and effective leader and team manager for technical documentation.

The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team. This is an opportunity to shape Canonical's internal and external-facing documentation, and the knowledge sharing architecture and lifecycle. From analysis and planning, through publishing and maintenance, the Technical Documentation Manager will lead global initiatives to produce best-in-class documentation for our end users and internal teams.

**What you'll do**:

- Take ownership over all Support documentation and related processes
- Define growth and improvement KPIs, regularly report status, drive achievement
- Collaborate with other documentation leaders across the organisation
- Develop structure and workflows for technical authors and engineers
- Track and manage projects from concept through delivery and maintenance
- Ensure documentation is updated in conjunction with product changes and releases
- Develop familiarity with Canonical products, and author documentation yourself
- Create and deliver training for engineers and technical authors
- Coordinate document publication with Support Leadership
- Identify opportunities for improved processes, or gaps in current documentation
- Work with the objectives and principles in Canonical's documentation strategy

**Who you are**:

- You have a passion for open source software, and the impact it has on the world
- You have a background in documentation creation and management
- Experience as a technical author is required, particular experience with public or private cloud technologies is desired
- Graduate level education is desired, undergraduate degree is required
- Project management experience is desired; a PMP is a bonus

Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.

We offer:

- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel

LI-Remote



  • San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft's Customer Experience & Success (CE&S) organization is built around delivering a seamless support experience. As a Support Engineering Manager in the Security, Compliance, Identity and Management (SCIM) organization, you will be part of a team that resolves complex customer technical issues.Our customers are facing new challenges in data protection...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, Costa Rica Microsoft A tiempo completo

    Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. Works with customers to review and resolve issues. Performs troubleshooting and related analyses; escalates...


  • San José, San José, Costa Rica Zm Financial Systems A tiempo completo

    Job SummaryWe are seeking a skilled Technical Documentation Specialist to join our team at Zm Financial Systems. In this role, you will be responsible for creating high-quality technical documentation for our products and services.About the RoleThe ideal candidate will have a strong background in technical writing, with experience in creating user manuals,...


  • San José, San José, Costa Rica Global Services Business A tiempo completo

    An internationally recognized Global Services Business is seeking a skilled Technical Documentation Specialist to create comprehensive documentation for its data security tools, policies, and training.This role involves working closely with cyber security experts to ensure that all documentation meets the highest standards of clarity, accuracy, and...


  • San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    4+ years of experience managing small to medium technical operations or support engineering teams. - 4+ years of experience running and maintaining a 24x7 production environment - 4+ years of experience with support procedures and methodologies for production computing environments - Bachelor’s degree in Computer Science / Information Technology, Data...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • IT Infrastructure Manager

    hace 3 semanas


    San José, San José, Costa Rica Equifax A tiempo completo

    A senior platform engineer role in the globally based, Windows Engineering Team at Equifax. The successful candidate will manage around 20,000 windows laptops/desktops across 24 countries worldwide.**Job Overview**Manage and administer Microsoft Workstations using Microsoft Endpoint products. Support currently 24 countries and around 20,000 Windows...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About the RoleWe are seeking a highly experienced Technical Program Manager to lead large-scale engineering programs at ServiceNow. As a key member of our Release Program Management team, you will be responsible for driving the successful execution and delivery of company-wide programs and processes.Key ResponsibilitiesCreate frameworks, coordinate, and...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're seeking a customer-focused Tech Support Engineer to join our Azure Platform Technical Support (APTS) team. As a key member of our team, you'll provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.**Key Responsibilities:**We're looking for a skilled professional...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, Costa Rica Microsoft Corporation A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • San José, Costa Rica Microsoft A tiempo completo

    Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. Works with customers to review and resolve issues. Performs troubleshooting and related analyses; escalates...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAmazon Support Services Costa Rica Srl seeks a highly skilled and proactive Technical Support Specialist to join our BSX Support Engineering team. As a key member of our team, you will provide expert support engineering and troubleshooting services, addressing issues related to book shopping experience.Key ResponsibilitiesCollaborate closely with...


  • San José, Costa Rica Cloudera A tiempo completo

    **Job Description:**:**We are looking for an experienced, dedicated, detail-oriented Product Manager who is passionate about helping drive the success of our internal technical customer support tools. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out internal products that deliver the...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...