Technical Support Advisory

hace 1 semana


San José, Costa Rica Microsoft Corporation A tiempo completo

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Applications & infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Team Readiness & Development - you will assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.
- Case Management (Delivery Excellence) - you will perform case reviews to ensure process compliance.
- Managing Collaborative Activities - mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.
- Supportability Activities - you will contribute to customer self-help and volume deflection initiatives.
- Process Improvement - you analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.

**Qualifications**:
Language Qualification
English AND Spanish Language: fluent in reading, writing and speaking.

2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



  • San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    About Microsoft CorporationAt Microsoft, we are on a mission to empower every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.We create life-changing innovations that impact billions of lives around the world. As...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    OverviewMicrosoft Corporation is a global leader in the technology industry, committed to empowering every person and organization on the planet to achieve more. Our Customer Experience & Success (CE&S) organization plays a crucial role in designing and implementing end-to-end customer experiences that set us apart from the competition.ResponsibilitiesTeam...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...


  • San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Technical Support Expert

    hace 1 semana


    San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.We create life-changing innovations that impact billions of lives worldwide. As a Technical Support Advisory,...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Jll A tiempo completo

    About JLLWe're a leading professional services and investment management firm specializing in real estate. With operations in over 80 countries and a workforce of over 91,000 individuals around the world, we help real estate owners, occupiers and investors achieve their business ambitions.As a global Fortune 500 company, we have an inherent responsibility to...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Company OverviewHewlett Packard Enterprise (HPE) is a leading technology company that provides innovative solutions to help organizations succeed in a rapidly changing world.Our organization is focused on providing expert services and advisory support to our customers, helping them to achieve their business goals and improve their operational efficiency.As a...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    As a seasoned technical leader with Microsoft Teams and Teams Rooms Managed Services, you will excel as a customer-facing expert with the opportunity to tackle complex technical challenges for large enterprises and small businesses alike. In this role, you will leverage your expertise to provide trusted advisory services to customers, influencing a wide...


  • San José, Costa Rica Appvance.Ai A tiempo completo

    **About the Role**:We are seeking a highly skilled and motivated Technical Account Manager to join our team at a QA software company.As a Technical Account Manager, you will be responsible for managing the relationships with our key clients, ensuring their satisfaction, and driving the successful implementation and adoption of our software solutions.You will...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Tek Experts. As a Technical Support Engineer, you will be responsible for providing exceptional customer service and technical support to our clients.


  • San José, Costa Rica Dxc Technology A tiempo completo

    **Technical Solutions Rep ENG-SPA****Description of the role****Responsibilities**:- Technical Solutions Representative successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.- Respond to service, product, technical, and customer- Resolve incoming...


  • San José, Costa Rica Dxc Technology A tiempo completo

    **Responsibilities**:- Technical Solutions Representative successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.- Respond to service, product, technical, and customer- Resolve incoming internal or external businesses and end user's problems via...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Microsoft.About the RoleThis is a unique opportunity to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.Responsibilities:Own, troubleshoot and solve customer technical issues through...