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Technical Leadership Consultant
hace 2 semanas
As a seasoned technical leader with Microsoft Teams and Teams Rooms Managed Services, you will excel as a customer-facing expert with the opportunity to tackle complex technical challenges for large enterprises and small businesses alike. In this role, you will leverage your expertise to provide trusted advisory services to customers, influencing a wide range of solutions that drive business value.
You will work closely with customers and internal stakeholders to resolve intricate issues and develop innovative solutions to expand our service offerings. Your technical prowess and relationship-building skills are crucial to the success of customer deployments, where you will utilize advanced troubleshooting methods and tools to resolve technically complex problems.
The position requires broad, in-depth product knowledge and may involve supporting additional product lines. You will have opportunities to mentor junior engineers, sharing knowledge through training scenarios and collaborative problem-solving. Additionally, you will analyze customer cohort data and identify trends to mitigate potential risks across the entire service ecosystem.
