CRM Admin and Automation Specialist

hace 4 semanas

Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Product Development

Schedule: Full Time

Shift: Day Shift

**Company Description**:
**About us, but we’ll be brief**

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Responsibilities**:

- Configure Salesforce objects, fields, layouts, reports, dashboards, and workflows to optimize sales, customer service, and marketing operations
- Collaborate with business analysts and developers to deliver changes and solve system issues
- Develop and maintain custom reports and dashboards to provide insights into sales pipeline and other functional areas
- Provide training and support to Salesforce users to ensure proper utilization of the platform and adherence to best practices
- Design, develop, and deploy automated solutions using Generative AI, machine learning algorithms, and other technology to support business operations
- Conduct thorough analysis of existing processes to identify areas for improvement and automation
- Utilize data-driven approaches to train and optimize machine learning models for automation tasks
- Provide technical expertise and support to troubleshoot issues and optimize automation workflows
- Stay updated on industry trends and advancements in automation technologies, particularly in Generative AI and machine learning
- Document automation processes, workflows, and best practices for knowledge sharing and future reference
- Collaborate with external vendors and partners to integrate third-party automation tools and solutions, as needed

**Qualifications**:

- Bachelor's degree in Computer Science, Engineering, Business, or related field Master's degree preferred
- ** Salesforce** Advanced Administrator certification
- Familiarity with Salesforce Einstein AI capabilities
- Experience with related tools such as configure price quote (CPQ) and e-signature
- Strong programming skills in languages such as Python, Java, or C++
- Hands-on experience with Generative AI frameworks (eg, GANs) and machine learning libraries (eg, TensorFlow, PyTorch)
- Solid understanding of automation technologies, including robotic process automation (RPA) and natural language processing (NLP)
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously

**Additional Information**:
**_ This is a permanent home-based role in Costa Rica. No relocation available._**

**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexibl

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