Operations Associate

hace 2 semanas

Heredia, Costa Rica Moody's A tiempo completo

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
- The Operations Associate will work within the Commercial Group and be passionate about supporting the execution and improvement of Commercial Group processes, striving for an enhanced internal and external customer experience, driving consistent performance and efficiency.

**Role/Responsibilities**:

- The individual will be measured on their support in the successful implementation of specific initiatives and their efficiency in operational, control and data maintenance activities. The role works closely across departments in the Commercial Group including Sales and Commercial Operations Product, Pricing as well as Billing.
The individual will work on change and BAU initiatives across data, process and system related activities Including:

- Provide support to the relevant team to improve the customer experience.
- Enter, capture, and review business data, like KPIs, process performance measurements, and other key metrics, to support the measurement and reporting of process performance.
- Support the creation, generation and maintenance of process and control documentation, dashboards, and reports.
- Support the rollout of new and revised business process as needed and by assisting in the review and update of Operational Guidelines, data, metrics, and controls.
- Supply to the development, maintenance, and operation of a balanced and modern pricing, quoting, and billing systems.
- Support Sales teams in assessing data accuracy and issues within the system/s that affect performance and control reporting and providing recommendations and support for remediation.
- Support activities to analyze and remediate data and work toward maintaining data quality in our systems.
- Liaise with other Commercial teams like Billing, Collections, Pricing and Ratings to achieve efficiencies in the Commercial processes.
- Build, maintain, and leverage excellent relationships with internal stakeholders, with particular emphasis on the Sales organization in assigned region(s)/lines of business.
- Participate in and support the coordination of meetings, activities, and ad hoc projects.

**Qualifications**:

- Bachelor’s degree in business, Economics or Engineering background.
- 0 to 1 year of working experience in Project Management, Process Management, Sales Operations, Accounts Payable or Collections.
- B2 or higher English language proficiency.
- Exposure to and/or knowledge of the role and function of Rating Agencies a plus
- Organized and detail oriented.
- Analytical problem-solving capabilities.
- Understanding of Improvement in Execution and project management
- Curious, resourceful, thinks critically, fully explores problems and/or opportunities and proactively provides recommendations and solutions backed by data.
- Exercises sound judgment and can articulate their own views.
- Results oriented, bringing issues to a timely closure.
- Able to prioritize and complete work tasks efficiently and optimally.
- Collaborative team member who is flexible to global working environment.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

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