Order Management/ Customer Service Analyst

hace 2 semanas


San José, Costa Rica MSD A tiempo completo

**Main Responsibilities**

Primary responsibilities for this position include, but are not limited to, the following:

- To execute the order entry process for products as per received instructions.
- Process the State license validation and block release
- To validate and process Credit/Debit/Return notes for customers as required
- Guarantee that all keyed information follows the established guidelines present in the corresponding Work Instructions for each attainable process.
- Meet internal Service Level agreements, quality standards and daily volume in a satisfactory manner.
- Through daily problem resolution, identify and propose process improvement
- Collaborate with various MSD organizations to resolve process and/or technical issues across multiple ERP systems
- Properly and effectively report issues that cannot be resolved real time
- Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity
- Effectively manage and prioritize workload efficiently and accurately while maintaining a positive customer service culture

**Required**
- Minimum of 1 year of experience in a finance, accounting or customer service department of a multinational company
- Business Level fluency (oral and written) in Spanish and English languages
- Advanced college degree.
- Basic to Intermediate PC skills (MS Excel, Word, PowerPoint)
- Works effectively in a fast-paced, dynamic environment, under pressure and with a high degree of professionalism
- Team player with a focus on collaboration and goal achievement.
- Strong communication, interpersonal, and organization skills
- Proven commitment to educational and professional development
- Possess a high degree of integrity and personal ethics in implementing corporate policies and procedures

**Preferred**:

- Pharmaceutical industry experience
- Customer Service Experience
- Experience using SAP

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular**Relocation**:
No relocation**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Requisition ID**:R168293


  • Order Management Analyst

    hace 3 semanas


    San José, San José, Costa Rica Cohesity A tiempo completo

    Cohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value.As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud.At Cohesity, we're a group of builders and go-getters who are committed to...


  • San José, San José, Costa Rica Cohesity A tiempo completo

    Cohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value.As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud.At Cohesity, we're a group of builders and go-getters who are committed to...


  • San José, San José, Costa Rica Emerson A tiempo completo

    About the PositionWe are seeking a highly organized and detail-focused Technical Support Analyst to join our team. This role will be responsible for providing technical support to customers via various communication channels, as well as collaborating with internal teams to resolve customer inquiries.The ideal candidate will have excellent problem-solving...


  • San José, San José, Costa Rica Msd A tiempo completo

    **Job Overview**Msd is seeking a skilled Order Management Analyst to execute the order entry process for MSD products. This role involves validating and processing credit/debit/return notes for customers, guaranteeing that all keyed information adheres to established guidelines, and meeting internal service level agreements.**Key Responsibilities**To execute...


  • San José, San José, Costa Rica Msd A tiempo completo

    **Overview**Msd is a leading multinational company seeking an Order Management Analyst to join our team.This role involves executing the order entry process for MSD products as per received instructions. The successful candidate will validate and process Credit/Debit/Return notes for customers, guarantee that all keyed information follows established...


  • San José, Costa Rica Arxada A tiempo completo

    Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise, and our support help them to perform better - to be more efficient, more effective, and more sustainable. We are passionate about empowering high...


  • San José, San José, Costa Rica Arxada A tiempo completo

    Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products.Our solutions, our expertise, and our support help them to perform better - to be more efficient, more effective, and more sustainable.We are passionate about empowering high...


  • San José, San José, Costa Rica Emerson A tiempo completo

    At Emerson, we're looking for an Order Management Team Lead to join our team. This role will be responsible for ensuring the accurate and timely processing of customer purchase orders.The successful candidate will lead orders from receipt to delivery, staying in close contact with customers and working collaboratively with internal teams. They will also...


  • San José, San José, Costa Rica Arxada A tiempo completo

    Order Management Specialist - Cost Rica (hybrid)Arxada is a global specialty chemicals business that's committed to solving the world's toughest preservation challenges through better science.(With a proud history of innovation dating back more than a century), we aim to help our customers develop more sustainable solutions that protect and maintain the...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job SummaryThis role involves receiving, reviewing, and processing customer purchase orders accurately. The successful candidate will ensure all information supplied by the customer is correct and complete to guarantee timely delivery and order booking.About the RoleWe are seeking a highly organized Order Manager I to lead proactive communication with...


  • San José, San José, Costa Rica Emerson A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Care Analyst I to join our team. This role will be responsible for ensuring timely and accurate processing of customer purchase orders, as well as providing technical support to customers.The ideal candidate will have excellent communication skills, both written and verbal, and be able to work...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Order Management Team Lead (Customer Service)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad...


  • San Francisco, Heredia, Costa Rica 3M A tiempo completo

    3M has a long-standing reputation as a company committed to innovation.We provide the freedom to explore and encourage curiosity and creativity.We gain new insight from diverse thinking, and take risks on new ideas.Here, you can apply your talent in bold ways that matter.Job Description:USAC Customer Service Representative, Costa RicaCollaborate with...

  • Order Management Analyst

    hace 3 semanas


    San José, Costa Rica MSD A tiempo completo

    **Main Responsibilities** Primary responsibilities for this position include, but are not limited to, the following: - To execute the order entry process for MSD products as per received instructions - To validate and process Credit/Debit/Return notes for customers as required - Guarantee that all keyed information follows the established guidelines...


  • San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, approve air order), and general product inquiry to ASCO Numatics and/or Aventics. Ensures information given to customers is timely and accurate. The...


  • San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, approve air order), and general product inquiry to ASCO Numatics and/or Aventics. Ensures information given to customers is timely and accurate. The...


  • San José, Costa Rica Trane Technologies A tiempo completo

    At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we...

  • Order Management Analyst

    hace 3 semanas


    San José, San José, Costa Rica Msd A tiempo completo

    **Main Responsibilities**Primary responsibilities for this position include, but are not limited to, the following:- To execute the order entry process for MSD products as per received instructions- To validate and process Credit/Debit/Return notes for customers as required- Guarantee that all keyed information follows the established guidelines present in...


  • San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** - Review Booking documentation (PO, Quote, GP analysis, Service form) - Ensure order booking considering applicable approvals - Information extraction (running reports) from Oracle - Request of Invoice in Advance - Order administration (Purchases FD/SO-PO Date management, logistics coordination) - Stretch collaboration with...

  • Customer Service

    hace 2 semanas


    San José, San José, Costa Rica Legal Management Group A tiempo completo

    **Duties and Responsibilities**:- Manage and oversee the day-to-day operations of assigned cases- Communicate effectively with doctors, patients, health care entities to gather information, provide updates, and coordinate patient care- Ensure all necessary documentation and paperwork is completed in a timely and accurate manner- Assist in coordinating...