Sr. Program Manager

hace 5 meses

Heredia, Costa Rica Sysco Costa Rica A tiempo completo

Strategically drive approved programs through the project lifecycle, relying on expertise to anticipate and address change requests, issue management, risk management and status reporting. Manages the scope, schedule, budget, quality, and post-pilot deployment waves of very large (multiyear) programs from pilot to full deployment across the enterprise. Creates long
- and short-term plans, including setting targets for milestones, adhering to deadlines, and allocating resources. Delegate tasks on the project to team members best positioned to complete them. Responsible for ensuring effective decision making when presented multiple options for how to progress with the project. Oversee dependencies across program tasks. Manages other project managers.

**Requirements**:

- Owns all aspects of 1 medium complexity program, to deliver approved business functionality to Sysco.
- Defines and leads program scope, approach, program-level assumptions, dependencies, risk, and budget.
- Partners with all stakeholders and dependent projects and programs to develop detailed program schedules. Coordinates activities, critical dates, and dependencies across multiple distinct projects/programs.
- Oversees project budget, including purchases and contracts, monthly spend and resource forecasting. Seek cost-effective alternatives to enhance cost efficiency while delivering quality results.
- Creates purchase requisitions and onboards third-party resources to specific programs.
- Leads the development of the Business Case, in alignment with senior stakeholders and obtaining agreement through approving governance bodies.
- Identifies and monitors project risks (threats and opportunities), planning and implementing responses to them and responding to other issues impacting the project.
- Manages risks and issues, including those that are strategic and politically sensitive, ensuring regular reporting and escalation as appropriate. Serves as an escalation point for remediation of risks, issues, or requests. Evaluates impact of scope changes on the program and how they may interact with other projects.
- Independently creates and supervises reporting flows and processes for multiple projects/teams/workstreams in a program.
- Defines quality indicators for processes/outputs and manages quality assurance and control processes for projects/programs. Uses these to determine whether success criteria are met, capture lessons learned, and implement change control processes.
- Develops and implements stakeholder communication plan and communication schedule, checkpoints/milestones, and reporting plans that are aligned with project/program objectives. Seeks and evaluates stakeholder feedback, monitors the effectiveness of communication schedule and reporting plans, and amends these as necessary.

**Experience**:

- 10 years program management experience.
- Bachelor’s degree in Business Administration or related field, or equivalent combination of education and experience.
- Experience with project management tools and methodology.
- Demonstrated understanding of project financials and measures of performance.
- CAPM/PMP, Prince 2 or similar certification, Experience with Agile Methodology or CSM certification preferred.
- 5 years experience with Microsoft Office Suite, Microsoft Project, Smartsheet or PlanView.

**Skills**:

- Strong Proficiency in Schedule Management, Budget & Cost Control, Forecasting & Budget Reporting, Project Governance & Reporting, Risk & Issue Management, Change Control, Stakeholder Management, Project Metrics & Measurement, Quality Management,
- Rapidly adapts to new information, changing conditions, or unexpected obstacles. Supports others in navigating ambiguous or rapidly changing situations and develops/refines best practices that can account for known gaps in information sharing and rapidly changing business needs.
- Able to supervise planning and/or communication exercises to mitigate the impacts of ambiguous targets, requirements, and/or business outcomes.
- Ensures program alignment with the organization's overarching governance structure and aligns relevant individuals on their respective roles and responsibilities. Ensures clarity and consistency of governance structures and staffing throughout project/program lifetime
- Holds self and others accountable for measurable high-quality, timely, and cost-effective results.
- Can determine objectives, set priorities, and delegate work. Outlines goals and assesses workgroup progress towards goal achievement. Empowers team to achieve targets.
- Conducts financial analysis, prepares and delivers overall financial progress reports, and refines financial plans based on progress and external factors.
- Uses negotiation and influencing skills to agree on a schedule of requirements with stakeholders, document these requirements, and refine them as needed, with appropriate change control process implementation.
- Supports and reviews creation of project/program artifact

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