Sr Staff Technical Program Manager

hace 5 meses

Heredia, Costa Rica ServiceNow A tiempo completo

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** Team & Role**

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process.

The Release Program Management team takes large, company-wide, highly visible programs from vision to release. We facilitate ServiceNow’s overall release process through key partnerships with technology and business stakeholders. We work hard to ensure high quality on-time releases that delight our customers.

**What you get to do in this role**:
Key Activities include
- Creating frameworks, coordinating & facilitating technically orientated new high visibility programs
- Organize complex, ambiguous problems into prioritized milestones, deliverables, risks, dependencies and success criteria for your programs
- Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership
- Develop metrics and data models to drive recommendations that accelerate decisions
- Develop trusted relationships with key technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes establishing regular cadences and holding resources accountable for their responsibilities within the program

Ongoing Activities include
- Drive initiatives for improvements in release processes, and software delivery to meet our business objectives
- Developing required documentation such as process design documents, workshop agenda & presentations, stories, use cases, roles/responsibilities
- Communicate and collaborate among cross-functional teams in a multinational environment for recommendations and assisting teams with resolving critical path technical issues and challenges
- Proactively identify and address issues with internal business units and engineering teams.
- Analyze processes and outcomes to identify root causes & drive opportunities for improvement
- Demonstrate visible leadership through internal presentations, improving transparency, and radiating information. Establish, collect, and enable the reporting of key quality and product delivery process metrics to executives, organizational leaders and teams.

You are a key team player and driving force for the above.
- You have exemplary technical program management skills; this is in terms of process and documentation, keeping two steps ahead of the plan (foreseeing issues, risks, dependencies); leading and facilitating meetings; crisp verbal & written communication skills with ability to negotiate/influence and work cross-functionally.
- You are passionate about the customer experience and service availability; uncompromising in delivery of high quality, scalable and sustainable solutions.
- You are also a critical thinker, embracing ‘out of the box’ thinking to solve problems.
- You lead by example; develop and share best practices across the team.
- You understand work can be fun and strive to create an environment that promotes team collaboration & pride in working towards a common goal. We like to have fun while we work, and you should too.

**Qualifications** To be successful in this role you have**:

- 12+ years technical project/program management experience building programs, project management, and release schedules on a global scale with 6+ years of that dedicated to running large engineering programs; basic knowledge of cloud infrastructure or 8+ years and a Master's degree; or equivalent experience
- Extensive experienc

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