E-commerce Manager
hace 9 meses
**Typical Accountabilities**
- Driving the sales performance into the e-commerce business partners' platforms along with Commercial teams and the different brand teams from all business units to ensure proper execution of a consistent strategic eCommerce framework
- Build and expand new customers relationships for the ecommerce pharma ecosystem
- Reach sells out and sell in objectives
- Provide visibility of potential eCommerce growth (actuals and forecating) in markets and area. Developing, monitoring, writing, and updating product content contained on eCommerce websites/portals, cultivating standards, systems and best practices for content creation, distribution, maintenance, product listings.
- Analyse and improve the UI and UX in the ecommerce according to KIPs performance and digital behaviour.
- Perform a correct definition and modelling of business processes to design, execute, control, and analyse operational processes involving people, organizations and documents.
- Providing analysis and reporting on metrics such as and not limited to i.e. weekly/monthly sales by department, new product sell-through and offer code performance
- Manage and build relevant external partnerships (i.e. Amazon, MELI or Rappi) in the local Market
- Growth in eCommerce new business models (benchmark and trends).
**Skills and Experience**:
**Consumerization Expertise**: Deep understanding of consumer behavior, preferences, and trends in the pharmaceutical industry. By analyzing market data, employing user-centric strategies, and ensuring that the ecommerce platform is tailored to meet the needs and expectations of consumers in close collaboration with main business partners.
**Commercial Strategy**: With keen business acumen, I develop and implement commercial strategies to drive revenue growth and market expansion. This includes identifying target markets, pricing optimization, promotional campaigns, and strategic partnerships to maximize profitability and market share.
**Customer Experience Optimization**: The E-commerce Manager should prioritize the customer experience in the online journey. This includes ensuring a user-friendly interface, streamlined checkout process, personalized product recommendations, and responsive customer service. They should leverage customer feedback and data analytics to improve the online customer experience continuously.
**Data Analytics**: Proficient in data analytics and interpretation using data-driven insights to optimize marketing campaigns, identify customer patterns, and make informed business decisions. By utilizing tools such as Google Analytics, CRM systems, and data visualization software, uncovering actionable strategies to enhance the ecommerce platform's performance.
**Inventory and Supply Chain Management**:The E-commerce Manager need to understand inventory management and supply chain processes specific to the pharmaceutical industry. They should collaborate with internal stakeholders (Head of retail, brand teams, Retail marketing) to ensure accurate product availability, manage stock levels, and coordinate fulfillment and shipping processes for online orders.
**Technology Thinking**: possess a strong aptitude for technology and innovation, staying updated on the latest advancements and emerging trends in ecommerce, pharmaceutical software solutions, and data management. This enables identifying opportunities for process automation, implementing new technologies, and streamlining operations for improved efficiency and customer satisfaction.
**Cross-Functional Abilities**: Highest cross-functional collaboration abilities working with multiple teams such as Commercial, Business Units, IT, and Regulatory, Medical and Legal to ensure seamless integration of ecommerce operations. driving alignment and achieving organizational goals by fostering effective communication and teamwork.
**Project Management**: E-commerce managers should possess strong project management skills to work effectively with cross-functional teams with focus in Lean startup methodologies
**Bilingual Proficiency**: Fluent in both English and Spanish, I possess strong language skills that enable effective communication with a diverse customer base and facilitate expansion efforts.
-
Customer Success Manager
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoThe Amazon Support Services Costa Rica Srl seeks a Customer Success Manager to drive business growth for influential Selling Partners on the Amazon platform. This role requires a high level of service, operational standards, and strategic joint business planning. The ideal candidate will be the face of Amazon to key Selling Partners, owning their...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoWe are seeking a highly skilled International Business Development Manager to join our team in Costa Rica. This role will be responsible for launching and growing a portfolio of key accounts across Europe, driving improvements in various selling and expansion-related fields.Key Responsibilities:Prospecting and influencing a portfolio of leads to launch into...
-
Agile Product Manager for E-commerce Platform
hace 3 días
San José, San José, Costa Rica Growth Acceleration Partners A tiempo completoGrowth Acceleration Partners is seeking a highly skilled Agile Product Manager to lead the development of our e-commerce platform. This role requires a strong understanding of Agile methodologies, product management, and software development.As an Agile Product Manager at Growth Acceleration Partners, you will play a crucial role in driving the success of...
-
Senior Catalog Operations Manager
hace 1 día
San Francisco, Heredia, Costa Rica Uber A tiempo completoAbout UberUber is revolutionizing the future of grocery and retail, building the world's leading marketplace for on-demand delivery of local commerce. A key part of this is providing an exceptional experience to customers through our product catalog.We're seeking a skilled Catalog Ops Project Manager to join our team. As a critical member of our Catalog Ops...
-
IT Digital Commerce Platform Manager
hace 2 meses
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoCompany Overview:Boston Scientific Corporation is a global leader in medical technology and innovation.Estimated Salary:$120,000 - $180,000 per year.About the Role:This role is responsible for developing and executing the IT Digital Commerce platform strategy, delivery, and operations. The successful candidate will lead cross-functional teams to ensure data...
-
Account Manager
hace 7 meses
San José, Costa Rica E&S Global A tiempo completo**E&S Global está buscando un ACCOUNT MANAGER, en la Capital de San José, con el siguiente perfil**: **Habilidades requeridas** - Telecomunicaciones - CRM - ERP Odoo - Cumplimiento de metas - Indicadores (KPIs) - Consecución y mantenimiento de clientes **Requisitos**: - Experiência mínima de 2 a 3 años - Profesional en Telecomunicaciones o carreras a...
-
Content Operations Manager
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAre you a seasoned professional looking for a new challenge? We are seeking an experienced Content Operations Manager to join our team at Amazon Support Services Costa Rica Srl - B20. This is a unique opportunity to work on a high-profile project, shaping the future of entertainment and media.We are looking for a highly motivated and organized individual to...
-
Key Account Manager
hace 3 días
San José, Costa Rica Cornershop by Uber A tiempo completoCornershop by Uber es una app de servicio de entrega a domicilio que te da tiempo libre, ya que tus pedidos de supermercados y tiendas especializadas se entregan directamente en tu puerta. Somos una empresa de rápido crecimiento que opera en Chile, Brasil, Perú, Colombia, México, Costa Rica, Estados Unidos y Canadá, y desde nuestra adquisición por Uber,...
-
Cloud Solutions Business Development Manager
hace 2 semanas
San José, San José, Costa Rica Ingram Micro A tiempo completoAre you looking for a challenging and rewarding career in the cloud technology industry?Ingram Micro is a global leader in technology distribution, and we are seeking a skilled Cloud Solutions Business Development Manager to join our team.Job Summary:Promote and sell Ingram Micro's portfolio of cloud solutions to current and new customers, building strong...
-
Logistics Manager
hace 7 meses
San José, Costa Rica Cummins A tiempo completo**IRC1073688 Logistics Manager** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through...
-
Quality Manager
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo5+ years of professional experience as Manager or Team Lead. - 2+ years of working cross functionally with tech and non-tech teams experience - BA/BS degree or equivalent experience - Six Sigma Yellow or Green Belt certification - 3+ years of performance metrics, process improvement or lean techniques experience - Strong proficiency in Microsoft Word, Excel,...
-
Senior Compliance Manager, Prime Video
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Summary: We are seeking a highly skilled Compliance Manager to join our Prime Video team. The ideal candidate will have experience in investigations, risk management, and incident or crisis management, as well as leadership experience and excellent communication and negotiation skills.Key Responsibilities: As a Compliance Manager, you will be responsible...
-
Account Management Referrals, Strategic Account
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree. - Proficiency on English Language (Written and Spoken). - Experience using analytical, sales, and productivity tools. Account Manager - 3+ years professional experience. Senior Account Manager - 4+ years professional experience with a focus in relationship management and negotiation skills. Manager, Account Management - 2+ years...
-
Business Development Manager
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoRole OverviewWe are seeking a highly motivated Strategic Account Manager to join our team at Amazon Support Services Costa Rica Srl - B20. The ideal candidate will have a strong background in sales or account management and experience working with digital advertising and client-facing roles.Key ResponsibilitiesDevelop a clear understanding of the Selling on...
-
Sr. Manager, Customer Success
hace 2 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5+ years managing a team of 8+ Senior Customer Success Managers/Account Managers, Project Managers or Program Managers. - 6+ years professional experience within Customer Success Management, Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service...
-
Sr. Customer Success Manager, Strategic Account
hace 7 meses
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Experience building customer relationships, identifying business opportunities for clients and increasing...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAmazon Support Services Costa Rica Srl is seeking a skilled Senior Program Manager to lead our Strategic Account Development team. With a focus on delivering exceptional results and driving business growth, this role will be responsible for executing programs focused on the delivery of new features, processes, and systems.The ideal candidate will have 6+...
-
Website Team Manager
hace 3 días
San José, Costa Rica BairesDev A tiempo completoWho We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...
-
Financial Process Improvement Project Manager
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleAmzn Support Srvcs Costa Rica is seeking an experienced Technical Project Manager to support Payroll Controllership. This position requires a strong leader who can drive change in a dynamic global business environment.Key ResponsibilitiesLead special projects to drive payroll improvements and integrations across multiple teams, ensuring best...
-
Project Manager
hace 7 meses
San José, Costa Rica SolutionStream LLC. A tiempo completo**Project Manager** Kahoa is seeking a proactive Agile Project Manager to manage client projects from concept to launch. Kahoa provides end-to-end software development, design & strategy services that allow our clients to navigate a world where software and the internet have become the central and driving force for culture and commerce. We are looking for...