Banking Payments Investigator

hace 5 días

Santa Ana, Costa Rica Convera A tiempo completo

Banking Payments Investigator - Santa Ana, Costa Rica

Are you a problem solver who is passionate about conducting investigations? Are you ready to unleash your potential in a global company that is committed to moving money for better? Join Convera as a Banking Payments Investigator

Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid

We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.

Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

We make moving money so easy, that any company in the world can grow with confidence

We'll look to you to join the Banking Payments Investigation team to provide quality internal customer service to our business partners to facilitate the effective identification and resolution of customer and banking partner inquiries. You'll manage and respond to a large volume of payment investigations, such as payment cancellations, on holds, amendments, recalls and returns, as you ensure a prompt and successful case resolution. Using your keen eye for detail, you'll track and report on daily investigations activity and report on your progress. You'll actively identify, escalate, and reduce recurring client inquiries by providing conclusions and recommendations regarding the root cause of repeated issues.

For such a critical position, we require you to have minimum 2 year of experience within the financial services industry, and at least High school education. You must have the ability to multitask, work accurately and independently to process large volumes of inquiries within defined timelines. We require you to be proactive, analytical, and self-motivated with proven ability to maintain high level of confidentiality. Excellent oral, written, and listening skills to communicate effectively in English is a must. We require you to have strong management and organizational skills and be a problem solver with decision making skills. Good knowledge of Microsoft Word and Microsoft Excel is required. SWIFT and Visual Basic macros knowledge is a plus.

Join us, and let’s move money simply, securely, smartly

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

LI-ZK1

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