Technical Support Engineer
hace 2 semanas
Company Description
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
**Job Description**:
**Your Career**
**Your Impact**
- Work directly with ETAC and Software Engineering to get customer problems resolved
- Have a thorough understanding of the Software release and bug cycles
- Able to isolate root cause for product defects and Reproduce customer issues in the lab
- Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
- Networks with key contacts outside own area of expertise. Regularly participate in technical discussions with cross-functional teams
- Publish Technical Support Bulletins, provide content technical review for Knowledge Base as well as contribute to customer-facing forums and other technical documentation
- Manage technical escalations & own complex cases
- Able to conduct multi-vendor troubleshooting
- Develop into Subject matter expert in at least one area
- Has visibility across the entire organization; leadership is recognized across the organization
- Provide coaching and mentoring to Tier 2 engineers
**Qualifications**:
**Your Experience**
- Long term experience related to the position is required - typically 5-8 years of relevant experience
- Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
- In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
- Experience with Cisco, Checkpoint, Juniper (Netscreen), Fortinet is a plus
- Expert in Routing and Switching protocols (e.g. OSPF / BGP / VLAN / STP)
- Strong experience with Security Protocols (e.g. IPSEC / SSL-VPN / NAT / GRE)
- Experience with Authentication Protocols is a plus
- Ability to independently debug broad, complex and unique networks with mixed media and protocols is required
- Industry Certifications a plus
- Ability to work independently, as well as contributing as a team player
- Ability to work 2PM-11PM CT
- Bachelor's degree or equivalent military experience required
Additional Information
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Our Commitment**
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.
Learn more about Palo Alto Networks here and check out our fast facts.
All your information will be kept confidential according to EEO guidelines.
**Covid-19 Vaccination Information for Palo Alto Networks Jobs**
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular
-
Technical Support Engineer
hace 2 meses
San José, San José, Costa Rica Tek Experts A tiempo completoAt Tek Experts, we're seeking a customer-oriented Technical Support Engineer (DevOps) to work with our clients to resolve complex customer cases. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and provide quick and accurate support. The successful candidate will be a problem solver, engager, and creative thinker...
-
Technical Support Engineer
hace 7 meses
San Juan, Costa Rica Storyblok A tiempo completoFrom the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster. As a company, we've grown 156% in the last year from 92 to 236 employees, across 45+ countries. We secured our Series B funding of $47 million last year in the month of...
-
Technical Support Engineer for HPC Environments
hace 2 semanas
San José, San José, Costa Rica Intel A tiempo completoJob OverviewWe are seeking a highly motivated Technical Support Engineer to join our team at Intel. As a Technical Support Engineer, you will be responsible for providing technical support to EC Design customers and working on various global projects.
-
Technical Support Engineer
hace 1 semana
San José, San José, Costa Rica Microsoft A tiempo completoAbout the RoleMicrosoft is seeking a highly skilled Technical Support Engineer to join our Identity Solutions team. As a Technical Support Engineer, you will play a critical role in providing exceptional technical support to our customers, partners, and internal stakeholders.
-
Technical Support Engineer
hace 7 meses
San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
hace 7 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
hace 7 meses
San José, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...
-
Technical Support Engineer
hace 7 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
hace 7 meses
San José, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...
-
Technical Support Engineer
hace 7 meses
San Francisco, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Technical Support Engineer
hace 7 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
hace 7 meses
San Francisco, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Senior Technical Support Engineer
hace 2 meses
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completoWe are seeking an exceptional Senior Technical Support Engineer to provide high-level customer service experience by resolving complex issues related to Citrix Endpoint Management. With a strong background in enterprise support and critical thinking skills, you will be responsible for analyzing and resolving customer issues through diverse channels.**Key...
-
Technical Support Engineer
hace 7 meses
San Francisco, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...
-
Automation Engineer
hace 7 meses
San José, Costa Rica Northwind Technical Services A tiempo completoJob Purpose: The Automation Engineer I is responsible for ensuring the safety, financial, and technical success of projects and work assignments related to the support, service, maintenance, and upgrading of NorthWind’s product offerings. Job Duties and Responsibilities: - Attend NorthWind in-house training - Design and review electrical drawings -...
-
Sr Technical Support Engineer
hace 7 meses
San José, Costa Rica Zuora A tiempo completo**OUR VISION: THE WORLD. SUBSCRIBED.** Customers have changed. They're looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence. In the old world (let's call it the Product Economy) it was all about...
-
Technical Support Engineer Expert
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoAs a Technical Support Engineer at Microsoft, you will be an integral part of the Customer Service & Support (CSS) organization, responsible for delivering a seamless support experience to our customers.The CSS team is dedicated to building trust and confidence with every person and organization through expert technical assistance. As a member of this team,...
-
Staff Technical Support Engineer
hace 7 meses
San Francisco, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Senior Technical Support Engineer
hace 7 meses
San Francisco, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Technical Support Engineer
hace 7 meses
San Pedro, Costa Rica Tek Experts A tiempo completoOverview: We’re seeking a customer-oriented, multilingual Tech Support Engineer 2 - Portuguese to work on behalf of our client to resolve difficult customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. **Driving exceptional outcomes with...
