Change & Communications Specialist

hace 3 semanas

San José, Costa Rica Boston Consulting Group A tiempo completo

**WHAT YOU'LL DO**:
To realize our digital transformation, we need to constantly transform and adapt our products, experiences, processes, technology, and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about driving adoption of digital products and innovation in this space as well as agile ways of working.

To execute this transformation, we need people within our Change Management Center of Expertise (CoE) who will develop and deploy Change Management and Communication expertise to support various product tribe objectives and outcomes.

The Change & Communication Specialist role brings change management knowledge and experience collaborating with product delivery teams. You will work with a team of highly specialized experts to support the delivery of BCG’s digital products across different squads. You will partner with other change agents in the change management CoE to identify, use and contribute to best practices and lessons learned.

This role will sit within the Change CoE and will support various product tribes/squads based on the highest priority initiatives and products.

Basic job responsibilities include:

- Deliver on agile change management approaches for digital products, focused on embedding the products and driving adoption
- Conduct stakeholder assessments, identifying key stakeholders and areas of focus; develop stakeholder engagement plans.
- Conduct change impact assessments, identifying risks to delivery/adoption; articulate practical and actionable mitigation activities.
- Develop and deliver tactical and strategic communication plans, aligned to the change management approach
- Write, review, and send tactical and strategic communications
- Track Change Management KPIs and metrics
- Manage stakeholder expectations while working across multiple workstreams
- Collaborate with cross-functional teams to facilitate change activities

**YOU'RE GOOD AT**:

- Quickly building relationships/networks and adapting to different team working norms
- Change Management delivery, ideally in an Agile context as well as product communication
- Adopting the end users’ perspectives and bringing that lens to the table
- Excellent communication skills (fluency in English language - written and oral)
- Working with a virtual team spread-out across time zones
- Ability to quickly ramp-up to support new teams and/or products
- Accuracy and strong attention to detail
- Prioritizing and working in a fast-paced, collaborative, and service-oriented/consulting environment
- Strong listening skills, with an ability engage effectively both in 1:1 and large group settings
- Effectively presenting in-person and virtually
- Passionate about driving change and enabling employees
- A flexible, adaptive, and creative/consulting mindset

**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:

- 2-4 years of experience in project management-based change management role
- Change management professional certification a plus
- Experience operating in an Agile operating model preferred
- Excellent verbal and written communication. Fluent in English (writing, reading, speaking)
- University degree with demonstrated high academic achievement preferred
- Consulting experience a plus but not required

**YOU'LL WORK WITH**:
BCG’s marketing team drives the firm’s reputation as a thought leader. We work to strengthen and protect BCG’s brand, advance our business agenda, and partner with management to engage with our key audiences through tools such as global thought-leadership publications, public relations, alumni outreach, recruitment marketing, and social media.

**ADDITIONAL INFORMATION**:
Digital Workplace, Knowledge Management and Product Enablement (WKE) team members are the gatekeepers to both internal and external knowledge at BCG. We deliver end-to-end content lifecycle as well as enable unparalleled collaboration across BCG and its clients. We create opportunities for BCGers to increase productivity, efficiency and connectivity by delivering a suite of knowledge and collaboration tools and leverage digital product management, data science and analytics to do so. We equip over 20,000 BCGers around the globe with bespoke access to external experts and a variety of data and research tools to ensure the most timely and relevant information is readily available.

WKE is made up of a diverse and cross functional team of specialists, project managers, and change agents who provide BCG with seamless access to a fully integrated knowledge ecosystem and a portfolio of digital collaboration tools allowing BCG to work smarter while driving commercial excellence and empowering innovation. We rely on team members with a diversity of talents, skills and experiences to keep BCG in the know.

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