Bilingual Customer Service Representative

hace 4 semanas


Santa Ana, Costa Rica Infotree Global Solutions A tiempo completo

In this role you will be responsible for Service Level Agreement (SLA) compliance, Process compliance, customer interactions, knowledge management in order to meet the client goals.

You will be working on behalf of our partners as frontline staff supporting our clients by delivering a high-level customer experience. To deliver the highest level of customer experience such skills as active listening, selective questioning, problem solving and showing empathy are required and is expected from this role.

Basic Qualifications
- High School Diploma or GED Equivalent
- Strong command in English Language, C1 minimum
- At least 1 year of experience in customer service roles
- Working knowledge of the voice process

Additional Skills and Competencies:

- Customer focused: Having a passion to provide an exceptional service to clients by exceeding expectations
- Confident telephone manner with strong communications skills

Tipo de puesto: Tiempo completo

Idioma:

- Inglés de forma Avanzada, C1? (Deseable)



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