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Customer Service Representative

hace 3 semanas

Santa Cruz, Costa Rica Transunion A tiempo completo
Job Overview

We are seeking a highly skilled and motivated Customer Service Representative to join our team at TransUnion. In this role, you will be responsible for providing exceptional customer service to our consumers via phone and chat.

About the Role

  • Answer inbound phone calls and chats relating to TransUnion products and services.
  • Support customers and consumers in a professional tone.
  • Maintain a consistently high level of knowledge regarding Transunion's products, services, systems, processes, policy knowledge and tools.
  • Resolve consumer queries with willingness, appropriate tone, and language within acceptable time frames.
  • Educate customers/consumers on TransUnion products, processes and any applicable regulatory information.
  • Accurately and efficiently capture all customer/consumer details and data relevant to the call.
  • Maintain a solid understanding of US credit/financial principles.

Requirements

  • Highest level of formal schooling for the specific region.
  • 1 year Customer Service Experience - in a contact centre environment, which includes inbound voice customer care/support (Outbound experience advantageous).
  • Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English.
  • Excellent listening skills and the ability to deal with irate customers regularly.
  • Ability to work remotely, independently, and have a strong sense of duty.