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Telecom (Tem) Order Manager
hace 1 mes
**Req ID**: 214016
We are currently seeking a Telecom (TEM) Order Manager to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).
**Position overview**
**Position's General Duties and Tasks**:
- Request and provide circuit quotation to guarantee the financial information with business.
- Process and manage the circuit orders (MACD - modification, additions, changes, and disconnections)
- Responsible for the Service Delivery process, working as the liaison between suppliers and teams.
- Ensure inventory is accurate following any changes and billing reflects what is requested by the Business.
- Identify cost saving and efficiencies during the implementation process.
**Qualifications**
**Must have Skills**:
- Proficient knowledge of telecommunications products and services
- Strong understanding of Technology Infrastructure environment and Products
- Understanding of the various telecom offerings (extranet, point to point, cross connect etc.)
- Minimum 3 years' experience working in a large IT environment in support of business and financial processes
- Experience working with Microsoft Office products or similar.
- Experience communicating effectively with culturally and linguistically diverse teams.
- Experience visualizing, creating, and maintaining useful metrics that assist with operational oversight and identify areas of improvement.
- Have good communication, presentation, and analytical skills with the ability to articulate to stakeholders.
- Understand the importance of prioritization of work.
**Nice to have, but not required**:
- Preferred 3+ years' experience in managing projects, with proven ability to influence others without direct authority
- Experience working with JIRA and Confluence
- Portuguese knowledge is a plus.
- Project Management certifications are a plus
**Education Requirements**
- B.S./B.A. degree level, although relevant experience and strong track record is more important.
**About NTT DATA Services**
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.**
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Consulting, Project Manager, Telecom, Telecommunications, Manager, Technology, Management
