Telecom (Tem) Vendor Manager

hace 2 semanas

Heredia, Costa Rica NTT DATA A tiempo completo

**Req ID**: 214015

We are currently seeking a Telecom (TEM) Vendor Manager to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).

**Position overview**

**Position's General Duties and Tasks**:

- Manage SLA breaches by analyzing service downtimes versus contractual clauses and claiming credits in return.
- Conduct regular meetings to review the service KPI's.
- Review and conciliate the network inventory.
- Support the operational areas in case of escalations during the Incident Management process.
- Identification of chronic problems and lead the root cause analysis with the carrier and operational teams.
- Manage service improvement plans to improve stability.

**Qualifications**

**Must have Skills**:

- ** Experience in the lifecycle of incidents and related metrics.**:

- Proficient knowledge of telecommunications products and services
- Strong understanding of Technology Infrastructure environment and Products
- Understanding of the various telecom offerings (extranet, point to point, cross connect etc.)
- Advanced knowledge working with Microsoft Office and the use of queries.
- Experience visualizing, creating, and maintaining useful metrics that assist with operational oversight and identify areas of improvement.
- Have good communication, presentation, and analytical skills with the ability to articulate to stakeholders
- Understand the importance of prioritization of work.

**Nice to have, but not required**:

- Preferred 3+ years' experience in managing projects, with proven ability to influence others without direct authority
- ITIL Certification is a plus.
- Experience working with JIRA and Confluence.
- Portuguese knowledge is a plus.
- Project Management certifications are a plus

**Education Requirements**
- B.S./B.A. degree level, although relevant experience and strong track record is more important.

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.**

**Job Segment**:
Consulting, Project Manager, Telecom, Telecommunications, Manager, Technology, Management

  • Telecom (Tem) Vendor Manager - Ct

    hace 2 semanas

    Heredia, Costa Rica SGF Global A tiempo completo

    **Telecom (TEM) Vendor Manager (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Telecom (TEM) Vendor Manager, for IT enterprise in Heredia, Costa Rica. **Overview**: **Requirements**: - B.S./B.A. degree level, although relevant experience and strong track record is more important. - **Experience in the lifecycle of incidents and related...

  • Telecom (Tem) Order Manager - Ct

    hace 2 semanas

    Heredia, Costa Rica SGF Global A tiempo completo

    **Telecom (TEM) Order Manager (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Telecom (TEM) Order Manager, for IT enterprise in Heredia, Costa Rica. **Overview**: **Requirements**: - B.S./B.A. degree level, although relevant experience and strong track record is more important. - Proficient knowledge of telecommunications products and...

  • Telecom (Tem) Order Manager

    hace 2 semanas

    Heredia, Costa Rica NTT DATA A tiempo completo

    **Req ID**: 214878 We are currently seeking a Telecom (TEM) Order Manager to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Request and provide circuit quotation to guarantee the financial information with business. - Process and manage the circuit orders (MACD - modification,...

  • Telecom (Tem) Order Manager

    hace 2 semanas

    Heredia, Costa Rica NTT DATA A tiempo completo

    **Req ID**: 214016 We are currently seeking a Telecom (TEM) Order Manager to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Request and provide circuit quotation to guarantee the financial information with business. - Process and manage the circuit orders (MACD - modification,...

  • Infrastructure Project Manager

    hace 6 días

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: This position will support and manage key infrastructure projects such as: - Transition to Managed Services - Company Divestitures and mergers - IT Assessments - Server Upgrade and Migrations to the Cloud - Server Virtualization - Desktop Upgrades/Imaging solution deployments - MS Office 365 migrations Network...

  • Facilities & Esg Program Manager

    hace 2 semanas

    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA** **IS LOOKING FOR AN FACILITIES & ESG PROGRAM MANAGER** **ROLE PROFILE** **JOB TITLE**:Facilities & ESG Program...

  • Project Manager

    hace 2 semanas

    Heredia, Costa Rica Moody's A tiempo completo

    The Project Delivery Manager is a key member of Technology Solutions Group, responsible for driving and managing cross-functional agile teams to deliver CRM technology projects and operations initiatives. The Project Delivery Manager - Technology Solutions Group will work on a range of data and technology projects that focus on Quote-to-Cash systems and...

  • IT Project Manager

    hace 5 días

    Heredia, Costa Rica Kyndryl A tiempo completo

    503795BR **Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...

  • Travel Senior Manager

    hace 2 semanas

    Heredia, Costa Rica Moody's A tiempo completo

    Lead all operational aspects of the company’s global travel program, including interaction with travellers and travel arrangers, selecting and running supplier relationships and coordinating the Travel Management Company to drive efficiencies, ensure high quality service, run costs and implement standard methodologies. Leverage industry knowledge and...

  • Analytics Contract/sla Manager

    hace 2 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...