Telecom (Tem) Order Manager - Ct

hace 1 semana

Heredia, Costa Rica SGF Global A tiempo completo

**Telecom (TEM) Order Manager (Remote)**

**Heredia, Costa Rica**

SGF Global is looking for a Telecom (TEM) Order Manager, for IT enterprise in Heredia, Costa Rica.

**Overview**:
**Requirements**:

- B.S./B.A. degree level, although relevant experience and strong track record is more important.
- Proficient knowledge of telecommunications products and services
- Strong understanding of Technology Infrastructure environment and Products
- Understanding of the various telecom offerings (extranet, point to point, cross connect etc.)
- Minimum 3 years’ experience working in a large IT environment in support of business and financial processes
- Experience working with Microsoft Office products or similar.
- Experience communicating effectively with culturally and linguistically diverse teams.
- Experience visualizing, creating, and maintaining useful metrics that assist with operational oversight and identify areas of improvement.
- Have good communication, presentation, and analytical skills with the ability to articulate to stakeholders.
- Understand the importance of prioritization of work.
- _Preferred 3+ years’ experience in managing projects, with proven ability to influence others without direct authority (nice to have)_
- Experience working with JIRA and Confluence _(nice to have)_
- Portuguese knowledge is a plus. _(nice to have)_
- Project Management certifications are a plus _(nice to have)_
- English C1
- Full time (8h)

**Duties and Tasks**:

- Request and provide circuit quotation to guarantee the financial information with business.
- Process and manage the circuit orders (MACD - modification, additions, changes, and disconnections)
- Responsible for the Service Delivery process, working as the liaison between suppliers and teams.
- Ensure inventory is accurate following any changes and billing reflects what is requested by the Business.
- Identify cost saving and efficiencies during the implementation process.

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