Order to Cash Program Manager, Ar Finops

hace 6 días

Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

3+ years of tax, finance or a related analytical field experience
- 4+ years of creating process improvements with automation and analysis experience
- 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience
- Bachelor's degree
- Experience as a lean sensei, or experience working as a Quality Assurance Engineer
- 3+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 3+ years of participating in continuous improvement projects to scale and improve controllership
- Exceptional analytical and problem-solving skills. Ability to think strategically and tactically.
- Excellent time management skills. Ability to prioritize, work independently, and deliver on urgent priorities.
- Strong communication skills, able to positively influence behaviors and outcomes.
- Exceptional attention to detail and a work ethic based upon a strong desire to exceed expectations.
- Project management experience.
- Demonstrated data analytics proficiency (excel skills, experience using Tableau or BI tools).

Key job responsibilities
- Work with AR leaders in setting business objectives and priorities to deliver to accomplish key metrics.
- Work with the leadership team to identify and implement best practices to streamline the Order to Cash (O2C) processes.
- Explore upstream/downstream improvement opportunities and document operating procedures for complex vendors/customers and situations.
- Recognize escalation trends and identify underlying defects and root causes to monitor, improve and deliver on key success and performance metrics.
- Ensure existing policies, procedures, and controllership guidelines are followed.
- Systemically intake, escalate, and triage receivables (collections and cash payments) contacts and issues and follow-through to resolution.
- Partner with upstream business, operations and technology teams to integrate scalable end-to-end O2C processes and solutions.
- Partner and influence business partners and other teams to resolve defects.
- Communicate directly with customers and vendors to resolve current invoice and billing discrepancies for all Amazon's clients to ensure timely and accurate receivables.

A day in the life

**Key Focus**:

- Customer Solutions - Support, Identify and Remove process gaps.
- Stakeholders Partnership - build strong relations among business partners, commercial teams and other Amazon teams to remove barriers and positively impact Amazon's cash flow.

**Major activities performed by this department are related to**:
1. AR Launches.
2. Process Improvements / Automations
3. Controllership

About the team

Heredia, H, CRI
- 5+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- MBA, or CPA
- Knowledge of Tableau
- 5+ years of Order to cash full cycle expertise.
- Expertise in Six Sigma or other Lean defect reduction techniques.

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