Customer Lifecycle Manager
hace 5 meses
**Organization Summary**
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations and the value we deliver across Microsoft, to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, recognizes, and rewards great work.
We make doing business with Microsoft easy.
**Position Description**
The Customer Lifecycle Operations (CLO) team is responsible for design and management of global tele sales solutions on behalf of Microsoft’s Corporate and Field teams, that increase customer retention, accelerate transition to modern offers, increase selling time, retain & grow revenue through a world class vendor ecosystem. We manage a portfolio of services across SMC and Enterprise with more than 1,500 supplier teams globally.
The Customer Lifecycle Manager (CLM) plays a pivotal role, leading operational performance and service delivery excellence through a network of world-class global tele vendors.
The role will lead the design, creation and execution of tele service operations regionally for programs including Solution Assessment and Enterprise Services, ensuring supplier performance continually meets and exceeds customer and stakeholder expectations.
You will deliver the right information at the right time to business stakeholders and sponsors, collaborating across a broad range of teams including Operations, Sales, Policy and Finance.
You will identify process improvement and business process redesign initiatives that optimise cost, Increase ROI and continually improve performance.
The opportunities to lead and shape next generation customer experiences are nothing short of amazing. You will be at the center of the Company’s Cloud transformation, touching our most valued global customers and contributing to Microsoft’s future success. There could not be a more exciting and challenging role. Are you ready for the challenge? Are you ready to make an impact?
**Responsibilities**:
**Responsibilities**
- Manage supplier performance, ensuring regional execution excellence and KPI attainment.
- Manage program ROB (MBRs/QBRs) across operations, supplier and business stakeholders.
- Management of Supplier headcount, including financials (invoice approvals).
- Ensure all program performance and compliance objectives are continually met and exceeded.
- Contribute to the design & build of new program content and delivery plans for new services.
- Manage program budget, partnering with BPO, Finance and Suppliers to maintain tight control of program financials including Proof of Execution (POE).
- Drive and manage excellent stakeholder engagement across Sales, Operations, Finance, and BI teams.
- Define and build best practices for program delivery and execution in partnership with global piers.
- Identify and enable synergies that continually mature and improve program capabilities.
**Qualifications**:
**Required/Minimum Qualifications**
- Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
- OR equivalent experience.
**Preferred Qualifications**:
- Bachelor’s degree or equivalent work experience.
- 5+ years of experience in MS sales, operations, or similar discipline.
- Experience managing Vendor performance and KPIs.
- A proven track record delivering impactful results in a complex environment.
- Strong communication and influencing skills.
- Ability to simplify complex situations with strong analytical and problem-solving skills.
- Proven experience in complex program management where design, development and implementation of new processes, systems and tools are required.
- Strong project and process management with proven ability to plan, schedule & coordinate across diverse teams.
- MBA is a plus.
- Experience in Tele Sales, Sales or Global Business Process Outsourcing.
-
Customer Lifecycle Operations Manager
hace 1 mes
San José, San José, Costa Rica Microsoft A tiempo completoJob DescriptionOverviewMicrosoft Business Operations is seeking a highly skilled and motivated individual to join our team as a Customer Lifecycle Manager. This is an exciting opportunity to work on innovative global projects and contribute to the company's success.Position DescriptionThe Customer Lifecycle Operations (CLO) team is responsible for designing...
-
Customer Lifecycle Manager
hace 6 meses
San Jose, Costa Rica Microsoft A tiempo completoOverview Organization Summary If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations and the value we deliver across Microsoft, to our customers and partners. We offer unique...
-
Software Lifecycle Manager
hace 19 horas
San José, San José, Costa Rica Intel A tiempo completoAs a seasoned DevOps professional, you have the unique opportunity to join Intel's cutting-edge software team as a Software Lifecycle Manager. This pivotal role will see you influencing the entire software lifecycle and leading exceptional engineers in Costa Rica and the US.About the RoleThis is an exciting chance to oversee in-flight projects, meet customer...
-
Global Lifecycle Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob SummaryWe are seeking a highly skilled Global Lifecycle Manager to join our team at Hewlett Packard. As a key member of our Global Service Supply Chain organization, you will be responsible for leading the development and implementation of global product lifecycle strategies.Main ResponsibilitiesLead as global service supply chain new product...
-
Customer Lifecycle Operations Manager
hace 4 semanas
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft Business Operations: A World of OpportunitiesIf you're passionate about driving innovation and excellence, we invite you to explore the world of Microsoft Business Operations. Our team delivers value across Microsoft, to our customers and partners, through unique opportunities to work on global projects in a diverse and talent-focused...
-
Employee Lifecycle Services Manager
hace 19 horas
San Francisco, Heredia, Costa Rica Swarovski A tiempo completoJob DescriptionWe are seeking a motivated individual to join our team as an Employee Lifecycle Services Manager. In this role, you will be responsible for executing employee lifecycle activities, communicating with stakeholders, and delivering HR service support.Key Responsibilities:
-
Customer Operations Manager
hace 4 semanas
San José, San José, Costa Rica Microsoft A tiempo completoOrganization OverviewAt Microsoft, we're driven by a passion for innovation and a commitment to excellence. Our Enterprise Direct Services team is responsible for providing direct and centralized operations services for Direct Enterprise Agreement customers, ensuring seamless transactions with Microsoft. We're seeking a talented individual to join our team...
-
Employee Lifecycle Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Swarovski A tiempo completoAbout the RoleWe are seeking a highly skilled Employee Lifecycle Specialist to join our team at Swarovski. As an Employee Lifecycle Specialist, you will be responsible for ensuring high-quality accounting services and contributing to process excellence initiatives and team development.Key ResponsibilitiesPerform employee lifecycle-related processes from hire...
-
Customer Lifecycle Operations Specialist
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoOverviewMicrosoft Business Operations is driving innovation and excellence across the globe, and we're looking for a talented Program Manager for Global Tele Sales to join our team!We're the ones making doing business with Microsoft easy, and we're committed to delivering exceptional customer experiences. As a Program Manager for Global Tele Sales, you'll...
-
Global Customer Experience Manager
hace 4 días
San José, San José, Costa Rica Microsoft A tiempo completoOverviewAt Microsoft, we're dedicated to empowering every person and organization on the planet to achieve more.We're seeking a talented Customer Lifecycle Manager to join our team, driving operational performance and service delivery excellence through a network of world-class global tele vendors.The RoleAs a Customer Lifecycle Manager, you'll be...
-
Customer Success Manager, Digital Solutions
hace 4 semanas
San José, San José, Costa Rica Sentinelone A tiempo completo**About Us**:SentinelOne is a leading cybersecurity company that's revolutionizing the way organizations protect themselves against threats. Our XDR platform provides real-time prevention, detection, and response capabilities, leveraging patented AI models to deliver autonomous protection. With SentinelOne, you'll gain unparalleled visibility into your...
-
Customer Operations Manager
hace 5 meses
San Jose, Costa Rica Microsoft A tiempo completoOverview If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on...
-
Employee Lifecycle Manager
hace 1 mes
San Rafael, Escazú, Costa Rica Swarovski A tiempo completoAbout the RoleWe are seeking a highly skilled Employee Lifecycle Specialist to join our Global Business Services (GBS) hub in Escazñ, Costa Rica. As a key member of our team, you will be responsible for ensuring high-quality accounting services and contributing to process excellence initiatives and team development.Main Responsibilities:Perform employee...
-
Customer Success Specialist
hace 2 semanas
San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo**Customer Success Specialist Role at Stage 4 Solutions Inc**We are seeking a skilled Customer Success Specialist to join our team at Stage 4 Solutions Inc. This position will focus on ensuring customer success by enhancing the customer lifecycle journey, driving adoption of our technology, managing support escalations and renewals.This is a 6-month contract...
-
Customer Operations Manager
hace 1 mes
San José, San José, Costa Rica Microsoft A tiempo completoOverviewMicrosoft is seeking a highly skilled Customer Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing customer-facing licensing solutions and providing direct support for Microsoft Field sellers and our customers.The ideal candidate will have a strong background in operations, program...
-
Global Lifecycle Strategist
hace 4 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob SummaryAs a Global Lifecycle Strategist at Hewlett Packard, you will play a critical role in leading the development and implementation of global lifecycle management strategies. This includes influencing new product design for serviceability, gathering and communicating product roadmaps, timelines, and strategies across stakeholders, and defining...
-
Customer Operations Manager
hace 5 meses
San José, Costa Rica Microsoft A tiempo completoIf you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global...
-
Customer Success Manager
hace 4 semanas
San José, San José, Costa Rica Cisco Systems A tiempo completoCustomer Success ManagerCisco Systems is seeking a skilled Customer Success Manager to join our Webex Contact Center Enterprise team. As a key partner with field account teams, you will be responsible for managing customer relationships and ensuring customer loyalty.Key Responsibilities:Technical Account Management: Interact with client staffs to understand...
-
Customer Operations Manager
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoAbout the RoleWe're seeking a highly skilled Customer Operations Manager to join our team at Microsoft. As a key member of our operations team, you'll be responsible for delivering exceptional customer experiences through strategic deal execution, volume licensing solutions, and operations excellence.Key ResponsibilitiesManage the validation and execution of...
-
Customer Success Manager
hace 1 mes
San José, San José, Costa Rica TIBCO A tiempo completoJob Title: Manager, Customer Success ManagementAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you!About the Role:We are seeking an experienced Manager, Customer Success Management to join our team at...