![Microsoft](https://media.trabajo.org/img/noimg.jpg)
Customer Operations Manager
hace 3 semanas
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy.
Microsoft Enterprise Direct Services, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft. We are accountable to design and executing transactional services across the Enterprise customer lifecycle. We relentlessly pursue process efficiency, timeliness, quality, and compliance, all while providing world class Customer experience. We are looking for team members to join our team to focused on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience.
The role will also provide fantastic opportunities to lead and shape next generation experiences for internal stakeholders and end customers. Are you ready to make an impact in this exciting and challenging role?
**Responsibilities**:
**Contracting and Order Management**
- **Deal and Contract Validation**:Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials.
- ** Pipeline Management**:Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month.
**Billing Management**
- **Billing Execution**:ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices.
- **Credit Approval management**:including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills.
- **Billing status and risk management**:including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status.
**Customer Service**
- Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues.
- Oversee the daily operations of the customer service team to ensure quality standards are met and maintained.
- Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance.
- Handle escalated customer service issues and complaints in a professional and efficient manner.
- Work closely with other departments to resolve customer issues and ensure a positive customer experience.
- Develop and implement processes and procedures to streamline the customer service operation.
- Stay up-to-date on industry trends and best practices to ensure the customer service team is providing the highest level of service possible.
- Generate reports on customer service metrics and activity for senior leader consumption and monthly business reviews.
**Operations Excellence: Optimization and Process improvement**
- Acts as a thought leader to drive consistency in processes, capabilities, and services meeting performance expectations for consistency, accuracy, simplification, and timeliness of delivery.
- Trusted advisor for customers and internal clients on operational processes and capabilities, and provides efficient, scalable operational solutions across a portfolio of accounts.
**Stakeholder Management (Field, Partners, Customers)**
- Uses voice of customer frameworks and metrics to identify trends and influences across multiple customers and internal groups.
**Qualifications**:
**Required/Minimum Qualifications**
- Bachelor's Degree in Business, Operations, Finance or related field AND operations, program management or process management work experience
- OR equivalent experience.
- Business level fluency to read, write and speak English and Spanish.
**Preferred Qualifications**
- Business level fluency to read, write and speak French.
- Experience in a customer service environment in a large, matrixed multinational company.
- Experience with similar industry Business Value deal constructions.
- Experience with Microsoft licensing concepts, including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
- Experience providing direct support for Microsoft Volume Licensing sales and support lifecycle.
-
Customer Operations Manager
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoOverview If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on...
-
Customer Operations Manager
hace 3 semanas
San Jose, Costa Rica Microsoft A tiempo completoOverview If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on...
-
Customer Operations Manager
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoIf you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global...
-
Customer Support Agent
hace 3 semanas
San José, Costa Rica iGP Operations LTD A tiempo completo**About Us: We at iGaming Platform are all about **positive attitude**! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going...
-
Customer Operations Manager
hace 5 días
San José, Costa Rica Microsoft A tiempo completo**Organization Summary**: If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to...
-
Operations Manager
hace 3 semanas
San José, Costa Rica TransPerfect A tiempo completoTransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Operations Manager is responsible for the day to day live time management of the call center with multiple...
-
Customer Operations Manager
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoOrganization Summary:If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work...
-
General Manager Operations
hace 3 semanas
San José, Costa Rica Konnected Concepts A tiempo completo**General Manager Operations** **Konnected Concepts LLC (KC).** Konnected by definition means “brought together or into contact so that a real or notional link is established”. Concepts by definition means ”a plan or intention; a conception”. Konnected Concepts was founded with the goal of helping companies that have an idea for a product, service...
-
Group Manager, Customer Operations
hace 2 meses
San José, Costa Rica Microsoft A tiempo completo**Organization Summary**: If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to...
-
Operations Manager
hace 3 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts. This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way. You will coach and develop team...
-
Affiliate Manager for Rapidly Growing Igaming
hace 5 días
San José, Costa Rica First Class Customer Service A tiempo completoOur iGaming division is experiencing rapid growth and we are seeking a dedicated Affiliate Manager to join our dynamic team. Position Overview: As an Affiliate Manager, you will be responsible for managing and onboarding affiliates for our iGaming operations. This role offers the opportunity to help drive the success of our affiliate program, and a chance...
-
Operations Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Support Services Group A tiempo completoAs the Operations Manager, you will be responsible for overseeing the day-to-day operations of the program, ensuring smooth and efficient functioning to meet the client's customer service objectives. You will lead a team of customer service representatives, monitor performance metrics, implement process improvements, and promote a positive work...
-
Operations Manager
hace 1 mes
San Francisco, Heredia, Costa Rica Support Services Group A tiempo completoAs the Operations Manager, you will be responsible for overseeing the day-to-day operations of the program, ensuring smooth and efficient functioning to meet the client's customer service objectives. You will lead a team of customer service representatives, monitor performance metrics, implement process improvements, and promote a positive work...
-
Americas Sales Operations Manager
hace 4 semanas
San José, Costa Rica INTEL A tiempo completoThis role is for a Sales Operations Manager on the Americas Customer Enablement and Solutions Team (CEandS) within the Go To Market Organization (GTMO). As a Sales Operations Manager, you will lead a team of 8 customer business analysts (CBA's) in setting priorities for the team, getting results across boundaries, ensuring an inclusive work environment,...
-
Group Manager, Customer Operations
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoOrganization Summary:If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on...
-
Operations Manager
hace 3 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts. This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way. You will coach and develop team...
-
Operations Manager
hace 2 semanas
San José, Costa Rica TransPerfect A tiempo completoTransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Operations Manager is responsible for the day to day live time management of the call center with multiple...
-
Customer Lifecycle Manager
hace 1 semana
San José, Costa Rica Microsoft A tiempo completo**Organization Summary** If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations and the value we deliver across Microsoft, to our customers and partners. We offer unique opportunities...
-
Senior Customer Operations Analyst
hace 3 semanas
San José, Costa Rica SentinelOne A tiempo completo**About Us**: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...
-
Business Operations Manager
hace 3 semanas
San José, Costa Rica INTEL A tiempo completoThe Worldwide Price Operations (WWPO) Team focuses on operational excellence by keeping the business running by supporting our worldwide business partners and customers. The team plays a critical part in the order to cash process. The WWPO manager will work in a fast-paced environment overseeing a team of price experts focused on the administration of...