Network Country Manager Costa Rica
hace 6 meses
The Network Country Manager Costa Rica es un miembro clave de la comunidad global de WTW. Además de gestionar las cuentas internacionales entrantes y la prestación de servicios a los Clientes Multinacionales como parte de sus responsabilidades diarias, brindan liderazgo y conectividad a nível local y global, impulsan el servicio de la más alta calidad de manera constante a los Clientes Multinacionales y promueven el uso de las mejores prácticas y pautas de servicio establecidas dentro de WTW. También es un recurso y punto de liderazgo interno/externo, rendición de cuentas y escalada para ayudar a garantizar una experiência del cliente fluida.
**El Rol**
- Desarrollar prácticas efectivas de comunicación con las oficinas coordinadoras para asegurar que las instrucciones de servicio al cliente se comuniquen y ejecuten correctamente, y que las preguntas y problemas se aborden de manera pronta.
- Abordar de manera pronta y efectiva cualquier problema de servicio local que pueda surgir.
- Representar las necesidades de WTW y de los Clientes Multinacionales en Costa Rica.
- Ser un miembro activo de la comunidad global de WTW.
- Ser un contacto principal para preguntas relacionadas con negocios multinacionales.
- Promover el desarrollo del talento a través de la capacitación y el intercambio de conocimientos.
- Compartir inteligencia de mercado con los líderes locales y colegas de la línea de negocio que manejan negocios multinacionales para garantizar la mejor calidad de trabajo.
- Proporcionar la prestación de servicios a clientes locales, asegurándose de que la Oficina Local/Servidora siga todas las mejores prácticas de manejo de Clientes Multinacionales de WTW.
- Ayudar y facilitar el crecimiento tanto del Libro de Negocios Entrantes como del Libro de Negocios Salientes.
- Colaborar con Global Services y Solutions coordinando o refiriendo oficinas de WTW y colegas locales para buscar y ofrecer nuevas oportunidades de clientes y ventas cruzadas.
- Mantener datos del libro de negocios resaltando las actividades y tendencias relacionadas con Clientes Multinacionales de Servicios y Soluciones Globales en su país/región y proporcionar informes al equipo de liderazgo corporativo de Servicios y Soluciones Globales.
- Asegurarse de que las nuevas adquisiciones y expansiones de clientes se documenten y se incluyan en informes para el liderazgo de Servicios y Soluciones Globales.
- Asistir a reuniones de prospectos y nuevos clientes de multinacionales en colaboración con el equipo orientado al cliente según sea apropiado.
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