Solution Implementation Manager, Costa Rica

hace 5 meses


San José, Costa Rica Smartsheet A tiempo completo

When was the last time you had an opportunity to work at a company that was forging an industry and helping people get from idea to impact - fast? Smartsheet's purpose is to empower everyone to improve how they work.

We are looking for an experienced **Solution Implementation Manager** to guide engagement and product adoption for launch customers. As a Solution Implementation Manager, you work closely with Sales, Customer Success, Training and Consulting teams to achieve successful implementations. You ensure customers have the best experience right out of the gate, leading to higher adoption, retention and expansion opportunities for Smartsheet.

This full-time position reports to a Manager of Solution Services in Costa Rica.

**You Will**:

- Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform
- Collaborate with customer stakeholders to drive timelines, manage scope, and change requests
- Design, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needs
- Gain and maintain deep technical knowledge of Smartsheet including premium products
- Identify product and services expansion opportunities for Smartsheet with the customer's user base
- Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions
- Meet or exceed key performance indicator (KPI) targets aligned to the role
- Accomplish other tasks as assigned

**You Have**:

- Bachelor's degree or equivalent combination of relevant work experience and education (minimum 2 years)
- Project Management skills: timeline, scope management, project execution.
- Experience with problem solving and risk resolution
- Highly motivated and resourceful team-player
- Willing to travel periodically (up to 10%) based on customer and business need

**Perks & Benefits**:

- Fully paid Health & Life insurance for full-time employees and family members.
- Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
- Monthly stipend to support your work and productivity
- Equity - Restricted Stock Units (RSUs) for eligible roles
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)

**Equal Opportunity Employer**:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

BI-Remote

LI-Remote



  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Empower innovation and drive growth with Smartsheet. As a seasoned Solution Implementation Manager in Costa Rica, you will lead the charge in delivering exceptional customer experiences and ensuring seamless adoption of our platform.Your Key Responsibilities:Guide multiple concurrent engagements to implement Smartsheet across various industries and use...

  • Implementation Manager I

    hace 3 semanas


    San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is a leader in the telecommunications industry, and we're looking for a skilled professional to join our team as an Implementation Manager I. As a key member of our implementation team, you will be responsible for managing customer and Syniverse technical deliverables during the product implementation process.Key Responsibilities:Manage customer...


  • San José, Costa Rica Smartsheet A tiempo completo

    As a Manager, Solution Services, you will oversee a team of Solution Implementation Managers, be responsible for the oversight of packaged services delivery and related processes, and the coaching and professional development of your team. In addition, you will work with senior leadership in the management of regional business operations, as well as have the...

  • Solution Architect

    hace 5 meses


    San José, Costa Rica Object Technology Solution A tiempo completo

    **About us**: OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America,...


  • San José, San José, Costa Rica Diageo A tiempo completo

    About the Role:The Commercial Planning Manager will lead the development and implementation of commercial strategies to drive business growth in Costa Rica. This role will work closely with cross-functional teams to ensure alignment and effective execution of plans.Key Responsibilities:Develop and implement commercial strategies to drive business growth in...


  • San José, Costa Rica FreeBalance A tiempo completo

    **Costa Rica** as a **Solution Architect for Human Resources.** **Main Responsibilities**: - It has an end-to-end vision of the solution for Human Resources that allows the proper design of this. - Controls the technical execution of the Project. - Integrates the development and parameterization elements to make the COTS solution work as required. Guides...

  • Implementation Manager I

    hace 4 semanas


    San José, San José, Costa Rica Syniverse A tiempo completo

    About the RoleSyniverse is seeking a highly skilled Implementation Manager I to join our team. As a key member of our implementation team, you will be responsible for managing customer and Syniverse technical deliverables during the product implementation process.Key ResponsibilitiesManage customer and Syniverse technical deliverables to ensure high-quality...

  • Solution Delivery Manager

    hace 3 semanas


    San José, San José, Costa Rica Microsoft A tiempo completo

    The LATAM Solution Assessment Manager plays a pivotal role in delivering valuable customer insights through supplier-led, Microsoft-approved Solution Assessments. These assessments utilize 1st and 3rd party discovery and visualized analysis tools to enable customer cloud migrations and modernizations.**Key Responsibilities:**Leadership and Team...


  • San José, San José, Costa Rica Intel A tiempo completo

    Intel is a leader in the semiconductor industry, striving to make every aspect of manufacturing state-of-the-art. We are seeking a talented individual to join our team as an Employee Experience Student Worker in Costa Rica.This role offers a unique opportunity to be part of the Costa Rica Assembly and Test group (CRAT) and work directly with the CRAT People...

  • Kam Costa Rica

    hace 5 meses


    San José, Costa Rica Novartis A tiempo completo

    387785BR **KAM Costa Rica & Panama**: Costa Rica **About the role** Location: San Jose - Costa Rica The Key Account Manager (KAM) will lead the implementation of a sustainable Patient Access strategy in Costa Rica & Panama. This person will be responsible for collecting and analyzing data to generate insights for Patient Access submissions that jointly...

  • Solution Engineer Sr

    hace 5 meses


    San José, Costa Rica Zensa LLC A tiempo completo

    **Title: Solution Engineer Sr (Maximo)** **Location: Costa Rica** **Duration: 12 Months** **Support Responsibilities**: The services may include but not limited to below activities. - Perform hands-on analysis, troubleshooting, testing and implementation of Maximo defects/enhancements/user-stories; - Participate in requirement gathering and requirement...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About this role: We are seeking a highly experienced IT Support Manager II to lead our IT Support team in Costa Rica. The ideal candidate will have a strong background in technical operations management, excellent leadership skills, and a passion for delivering exceptional customer service.Key responsibilities:Directly manage a team of technical...


  • San José, Costa Rica Ericsson A tiempo completo

    **About this exciting opportunity!**: We are now looking for a CSS Head of Solution Delivery (HoSD), who will be responsible to drive large professional services engagements based on Ericsson Digital Services portfolio towards Ericsson’s customers, and support the Key Account with extensive technical and solution knowledge. In this role, you will lead a...


  • San José, San José, Costa Rica CRES EntServ Costa Rica, Limitada A tiempo completo

    Job Role: SAP MM ConsultantWe are seeking a highly skilled SAP MM Consultant to join our team at CRES EntServ Costa Rica, Limitada. As an SAP MM Consultant, you will be responsible for designing, developing, and implementing corporate-wide data management strategies and associated tactics.About the Role:Lead the development and implementation of data...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Amazon Support Services Costa Rica SRL. As a Customer Success Manager, you will be responsible for recruiting and managing Seller relationships, supporting the growth of Sellers' businesses, and driving key improvement initiatives and projects.Key...


  • San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...


  • San José, Costa Rica Smartsheet A tiempo completo

    at Smartsheet Costa Rica Smartsheet is looking for a** Solutions Engineer **who has a passion for solving complex challenges. In this role, you will partner directly with Sales to provide technical leadership throughout the sales process, navigating intricate deal cycles, providing value-based demonstrations, and serving as a trusted advisor to prospects...


  • San José, Costa Rica Peachtree Networks A tiempo completo

    Peachtree Networks is looking for a Solution & Delivery Manager to join our team. The Solution & Delivery Manager is a key member of the Service Delivery Project Management Team. The Solution & Delivery Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working...


  • San José, San José, Costa Rica Idiomas Costa Rica A tiempo completo

    Descripción del puesto:En Idiomas Costa Rica estamos buscando un profesor de inglés para impartir clases en la provincia de San José. El ideal es que tengas disponibilidad los días entre semana o sábados para enseñar de manera presencial en la mañana y/o tarde.Necesitamos a alguien con un año de experiencia o quien haya obtenido un título...


  • San José, Costa Rica Willis Towers Watson A tiempo completo

    The Network Country Manager Costa Rica es un miembro clave de la comunidad global de WTW. Además de gestionar las cuentas internacionales entrantes y la prestación de servicios a los Clientes Multinacionales como parte de sus responsabilidades diarias, brindan liderazgo y conectividad a nível local y global, impulsan el servicio de la más alta calidad de...